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Sewer Damage

8/8/2018 (Permalink)

Coeur d’ Alene, ID 24 Hour Emergency Sewage Damage Service

SERVPRO of Coeur d’ Alene is available 24 hours a day for sewage emergencies, large or small. When you are dealing with sewer damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the damage.

We Answer the Phone Ready to Help
Call Today – 208-457-1234

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Coeur d’Alene has the specific sewer damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of Coeur d’Alene, ID.

SERVPRO of Coeur d’ Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Those sneaky hose bibs!

4/26/2018 (Permalink)

Spring time is here and it is time to get the garden hose out and water the lawn, or better yet, wash all that winter grime off of your vehicle. So, you set out to wash the family cars or set a sprinkler and head off to the store. One of your kids comes home and heads down to the basement to their room and yells out,"there is water all over the floor down here!" 

There appears to be no leaky pipes and the cars are washed and lawn sprinkled. Where did the water come from? The standard hose bib is a copper tube up to 12 inches long with a rod running down the center. The rod is attached to the handle and on the other end of the pipe is a rubber stopper that seats against a flange in the end of the pipe. This is where the water flow is actually stopped, up to 12 inches from the outside of the home. Occasionally this bib may be installed at an upward angle, but more commonly the garden hose is left attached during the winter. This causes the water trapped in this pipe to freeze and crack the pipe which does not leak unless the hose bib is functioning.

The best way to test these bibs in the spring is as you turn on the water put your thumb over the outlet of the hose bib. If there is a tremendous amount of pressure and spray, then more then likely there is no leak. It is also prudent to check the basement shorty after turning on the hose bib.

Always be careful and observant when using hose bibs in the spring. If you have an issue, don't hesitate to call SERVPRO of Coeur d'Alene at 208-457-1234 to assist and guide you through the insurance and mitigation process.

Remove Standing Snow on Roof

10/16/2017 (Permalink)

The above topic is typically an ever-changing condition depending upon amount of snow, how many times your weather freezes and thaws during the winter, and how attentive the homeowner is to snow and ice accumulation on their roofs.  A homeowner should consider having a contractor remove snow and ice from your roof after every storm.  It can be very dangerous for a homeowner to climb ladders and clear snow and ice from their roof during the winter.

Every year SERVPRO of Coeur d'Alene receives numerous calls involving water intrusion into their home.  SERVPRO of Coeur d'Alene has also had two-story homes leak through the roof and not only affect the top story but also flood the basement below.  These types of events leave the home owner with thousands of dollars of water loss damages and the loss of furniture, documents, and unsalvageable keepsakes.

Remember that SERVPRO of Coeur d'Alene (208) 457-1234 can assist you in assessing the damage to your home and take quick action to mitigate the damage.

Mitigating Sewage Damage

10/16/2017 (Permalink)

Sewage damage to your home needs to be handled correctly.  Sewage contains viruses, microbes, parasites and bacteria.  There are three (3) main health concerns that a person would have to consider after being exposed to raw sewage.

The primary health concerns would be gastro-intestinal problems that result in vomiting, diarrhea, and other symptoms.  The second concern would be hepatitis.  The third concern would be infections in areas where the person had open cuts, abrasions, and rashes.

SERVPRO of Coeur d'Alene can inspect, and construct a work plan that would ensure the health and safety of the occupants of your home.  Whatever you do ACT IMMEDIATELY by calling SERVPRO of Coeur d'Alene.  (208) 457-1234.

There are three (3) types of contaminated water that may be found in your home.  The first is "clean water" or Category 1 contaminated water introduced into your home.  Depending upon the temperature, mixing with contaminants in the carpet and/or surrounding areas, and time.  If not mitigated promptly Category 1 contaminated water may change to either Category 2 and/or 3.

Category 2 contaminated water is essentially water that has infiltrated into the home from the Tank or Bowl of a toilet (without feces and minimal urine).  Category 1 contaminated water can quickly move into Category 2 contaminated water if not promptly mitigated.

Category 3 contaminated water is water that contains grossly contaminated water that contains feces, urine, harsh chemicals, and other contaminants.  SERVPRO of Coeur d'Alene recommends that the homeowner not get involved in either Category 2 and/or Category 3 contaminated water.  The health risks are too serious to clean-up without training and experience.

The Decision to File an Insurance Claim

9/11/2017 (Permalink)

SERVPRO - Coeur d' Alene has encountered many types and sizes of water losses.  The first step in the process of experiencing a water loss in your home is to ensure all family and guests are safe and their location is established.

The next step in the process is to turn-off the source of the water intrusion into the home, if possible.  Always know the location of the main water line shut-off valve.  If the water is coming from a toilet, sink, and other water lines they may have a separate shut-off valve for that specific water appliance.  If possible, one person may call SERVPRO - CDA while another person is shutting appropriate water valves.

It is appropriate that the homeowner inform their insurance company of the event.  However, prior to the actual submission of a formal claim to your insurance company, review your insurance policy and find out the amount of your deductible for the water loss.  Next, ask SERVPRO - Coeur d Alene to provide you with an estimate for the mitigation of the water loss.  Next, request a couple of estimates to repair the damage to your home due to the water damage.

This information is important for the homeowner to determine as soon as possible.  If your water loss deductible is $1,500.00, and your water mitigation/repair costs total $1,800.00, be sure and review this information with your insurance agent.  Ask your agent to help you understand if this water loss will result in higher insurance premiums in the future.  Ask how much, if any, your home insurance premium will rise.

On the other hand, if your water loss/repairs are $30,000.00 you will more than likely be encouraged to file an insurance claim.  Your insurance agent most likely will be of great service in helping you make loss decisions.

When To Report a Water/Fire Loss to Your Home

9/6/2017 (Permalink)

Many SERVPRO - Coeur d Alene customers had never been through a water and/or other losses to their home.  This is very useful information should you ever find yourself in the middle of a water loss and/or other similar loss to your home.  I’ve personally heard many of our first-time customers state something like; (1) “I never thought this would ever happen to me”; (2) “I have no idea what is the next step”; (3) “How does all of this work?”; (4) “Can you help me through each step?”

SERVPRO – Coeur d Alene has gone through these scenarios hundreds of times.  SERVPRO – Coeur d Alene water mitigation personnel have all gone through training and/or been mentored on the effects of any size loss our customer experiences.  SERVPRO – Coeur d Alene technicians know that the first couple of hours after a water/fire loss are critical.  We specialize in not only putting our customer at ease but also demonstrating the skills necessary to promptly start mitigating the loss.

Time is always one of the most determining factors there is when considering the final restoration.  Waiting too long to report any loss may result in numerous problems.  1) Your insurance may question your claim that occurred previous to your filing a claim; 2) The damage to your home may increase as a result of waiting to mitigate the loss (example: Mold begins growing within 48 hours of a water loss).  3) Any water loss effecting carpet, vinyl, and wood flooring can increase damage due to moisture that enters the sub-flooring.  4) Damage to your homes contents may also increase due to a delayed notification.

SERVPRO – Coeur d Alene will post another blog soon that will address the common question of “When Do I Call My Insurance Company?”  The next blog will address the factors to consider when determining if you want to file a Loss Claim to your insurance company.

Water Mitigation Requires Understanding the Science of Drying – Part 1

9/1/2017 (Permalink)

SERVPRO – Coeur d’ Alene have Technicians who have been certified to properly remove moisture from a home that has sustained water damage.  Fully understanding the drying process results in ensuring the proper amount of time required for water mitigation.  If the process does not follow Industry Standards (IICRC) it is likely to take much longer to adequately mitigate the moisture in your home.  Extra time drying means extra costs.  SERVPRO – Coeur d’ Alene is committed to conducting our work in accordance with the Industry Standard referenced above.

Is it really that complex to follow Industry Standards?  It is if you have not been trained. 

It may seem, to the untrained eye, like we just randomly place air movers and dehumidifiers throughout the home.  However, there are calculations to be made to ensure proper drying times. 

For example, consider two (2) separate rooms that have the same square feet of flooring.  One (1) has a ten (10) foot ceiling and the other has a seven (7) foot ceiling.  It would take more drying equipment to dry the room with higher ceilings than the room with lower ceilings.  The reason is the cubic feet of air volume in the lower ceiling is much smaller than the air volume with the higher ceiling.  The cubic feet of air volume for a twenty (20) foot by twenty (20) foot room with the lower ceiling is 2,800 cubic feet.  The cubic feet for the room with higher ceilings is 4,000 cubic feet.  That is a 30% increase in cubic feet of air volume in the higher ceiling than the lower ceiling.

The cost for installing a new hardwood floor is approximately $18.00-$20.00 per square foot. To replace 1,000 square feet of hardwood flooring could cost up to $18,000.00.  That is one good reason for being very attentive to any potential water leaks onto your hardwood floor.

There are many other factors to consider when planning the configuration of our drying strategy.  SERVPRO – Coeur d’ Alene will address the additional factors to consider in an upcoming blog.

Saving Hardwood Floors From Water Damage

8/31/2017 (Permalink)

If you are experiencing a water loss to your home call SERVPRO Coeur d’ Alene for a rapid response to your emergency.  Your primary enemy during a water loss is “time.”  This is especially true if you have hardwood floors. 

The longer the hardwood floor is exposed to water the less chance there is to successfully restore your hardwood flooring.  In addition, mold can begin to grow within 48 hours adding another challenge. 

The longer the hardwood flooring is subjected to standing water the greater the chances of damage to the sub-flooring (the structure beneath the actual hardwood floor).  The sub-flooring is integral to your floor structure.  If the sub-flooring is damaged it must be repaired to ensure the integrity of your floor structure.

SERVPRO Coeur d’ Alene has special equipment for hardwood flooring.  SERVPRO’S Hardwood Floor Drying System is designed especially for drying hardwood floors.  This system is designed to use suction to extract the moisture from the hardwood floor.  It typically takes between 3 to 4 days to dry depending upon how much moisture the hardwood floor is retaining.  However, in cases where the moisture has been in the hardwood floor for an extended period the time to dry may take longer.

The cost to install a new hardwood floor is approximately $18.00/sf.  The price may vary as there are many factors to consider when installing a new hardwood floor.

Remember: The faster you call SERVPRO – Coeur d’ Alene the better the chances are your hardwood flooring can be restored.  

Call SERVPRO - Coeur d' Alene When Disaster Strikes

8/30/2017 (Permalink)

SERVPRO Coeur d Alene will respond promptly to your emergency.  SERVPRO Coeur d Alene is available 24 hours/Day.

Many of our satisfied customers have experienced world class quality service with SERVPRO Coeur d' Alene.  Our Team constantly prepares for ways to improve our quality of service.  World class quality service does not typically "just happen."  Our Team consists of members who intentionally seek to exceed our customer’s expectations.

 SERVPRO Coeur d' Alene employees know many of our customers have never experienced a flood or fire.  Our customers reactions to a flood and/or fire vary greatly.  We treat every customer with courtesy, respect, and respect for their home.  It is SERVPRO - Coeur d Alene's responsibility to listen carefully to our customer’s specific preferences and conduct our work in accordance with those preferences. 

Our employees are trained to provide our customers with a brief overview of the clean-up process and the corresponding timeline.  Customers have shared their appreciation to SERVPRO – Coeur d’ Alene for ensuring our customer have a good understanding of all of the steps of the process.

Recently, we responded to a flooded home.  It was clear one (1) customer was angry with the events leading up to the flooding.  The customer had much anxiety.  SERVPRO - Coeur d' Alene responded with sincere words such as, "we are very sorry you are having to go through this experience" and, “we will do our best to ensure they were able to attend an event later that evening.” SERVPRO – Coeur d’ Alene employees worked hard and assisted our customer in any we could to expedite the process.

Our SERVPRO employees discovered some options that would allow for a more rapid removal of the water.  It worked!  Within 3 1/2 hours of the initial notice the home was well on its way to drying.  The tension was relieved and the family was overjoyed with our prompt and efficient service.

Few things at work are better than being a part of a successful project and having an elated customer.

Little-Known Problem with Water Spigots

8/28/2017 (Permalink)

How can a outside water spigot that is designed to be "frost-free" freeze during the winter?

SERVPRO - Coeur d' Alene has served many customers who did not know that a little outdoor water spigot can cause so much damage in the interior of their home.  SERVPRO - Coeur d' Alene has responded to many "frost-free" water spigot failures.

To make matters worse a homeowner rarely discovers the broken water spigot until they wash their car for the first time in the spring.  Some have set-up their water spigot attached sprinklers to run in mid-spring and then leave the home for a few hours.  They often arrive home to find that there is a foot of water in their basement. 

If installed properly and the homeowner removes the hose from the water spigot there is little chance that the water spigot will fail.  While most homeowners remove the hose from the water spigot for the winter season most do not know how a "frost-free" water spigot is to be installed or maintained.

The "frost-free" water spigot is designed to have a long valve stem so that the water spigot valve is typically located in an inconspicuous location in the home.  This keeps the water spigot valve from freezing.

There are some climates that will allow the placement of the water spigot valve in the crawl space of the home.  Remember!  During the winter months the homes crawl space will be close to the outside temperature.  This was the case in the Coeur d' Alene area during last winter.

A plumber can determine if your water spigots need to be updated.  This will be relatively inexpensive compared to after the fact water mitigation costs that can reach the $10,000.00 range.

Please remember that if your water spigots were improperly installed it could impact your insurance claim for the water loss.