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Fire & Water - Cleanup & Restoration

Archived Blog Posts

What You Need to Know About Black Mold

4/28/2022 (Permalink)

What Is Black Mold?

Stachybotrys chartarum is the type of mold often called “black mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can cause serious health effects, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact a SERVPRO franchise professional immediately.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Mold Damage Tips

What You Can Do Until Help Arrives

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO® professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem.

If you have a mold problem in your home or business, your primary focus should be safety:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact a SERVPRO for mold remediation services.

What NOT to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

If you find mold in your home, call us at 208-457-1234

Your Belongings and Mold Damage

Water and mold damage affects not only the structure of your house but also your belongings. SERVPRO understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

Contents Restoration

SERVPRO specializes in restoring contents damaged by fire, water, or mold. Our expertise can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water and mold damage. SERVPRO utilizes several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, they will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. SERVPRO can coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. They start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or mold, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO can save a great deal and help minimize additional damage.

Depending on the type of documents and the level of water and mold damage, we have five options for the restoration of documents:

  1. Air Drying
  2. Dehumidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

Specialty Cleaning Services

4/28/2022 (Permalink)

Specialty Cleaning Services

The certified technicians at SERVPRO® are available to help homeowners tackle specialty cleaning projects around the house like air duct and HVAC cleaning, biohazard cleaning, odor removal, graffiti cleanup and so much more.

Some Cleaning Jobs Require a Pro

As any homeowner knows, maintaining your home takes constant work to keep it looking good and operating at its best. Some things you can handle on your own, but sometimes you need a team of professionals. That’s when you can rely on SERVPRO’s specialty cleaning services. 

We’re trained to clean your HVAC system and air ducts; perform odor removal in your home; can help restore documents that may have been damaged from water, fire or smoke; and also clean up following accidents or traumatic events such as crime scenes. Our technicians have the backing of a company with more than 50 years of experience in the restoration industry. We have the tools it takes to handle all your specialty home cleaning projects so your family can have a clean, safe environment to call home.

Why Choose SERVPRO for Specialty Cleaning?

 

Provide 24/7 Emergency Service

If an emergency has left your home in immediate need of one of our specialty cleaning services, we will respond quickly to help prevent further damage and lessen the cost of repairs. 

Highly Trained Technicians

Our professionals are trained to the highest standards and are backed by state-of-the-art equipment and more than 50 years of experience. 

#1 in the Cleanup and Restoration Industry

We’re a trusted leader in the restoration industry.

 

Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

Coming Home to a Disaster?

4/21/2022 (Permalink)

Can coming home cause you stress???

We specialize in the “unexpected” due to Water Damage, Fire Damage, Mold and Bio Hazard situations.

SERVPRO is the national known LEADER in Restoration & Clean Up services, with over 1800 locations throughout the US and Canada. Our local location reaches all of North Idaho and has been in business for close to 20 years!

Things to consider when looking for a “Restoration Company”

  • What is the timeline for call backs and getting out on the job quickly? We have a 1-4-8 guarantee here at SERVPRO. Within 1 hour you will receive a call back, within 4 hours, we will be on the job and within 8 hours you are getting a verbal or written overview of what needs to be done.
  • How reputable is SERVPRO? We have been in business since 1967 and have only grown stronger through the years. We have corporate agreements with well-known insurance companies such as: State Farm, Farmers and Liberty Mutual. Our mottos are well known and we take pride in our values and mission statement on every job. Please check us out on the internet! We love to share who we are with those who want to learn more.
  • Can SERVPRO help my water loss situation? Water losses are one of our specialty services. We have trained technicians, crew chiefs and project managers to help assist you! We work closely with local plumbers, property management companies and builders to make it “Like it never even happened."
  • Does SERVPRO of Coeur d’Alene offer anything else? Yes!!! We now do interior and exterior rebuilds. We rent out our high-performance equipment. We have partnered with many businesses around the area and are involved in many groups that support our local businesses. There is never a question or concern that we take lightly from our customers. After all, that is what we are here for- YOU!

CALL US 24/7, 365 for emergencies @ 208-457-1234

Biohazard & Crime Scene Cleanup

4/19/2022 (Permalink)

Biohazard & Crime Scene Cleanup

The restoration of your property following a biohazard event or a crime needs experienced and empathetic professionals like those at SERVPRO® to safely clean them to our professional standards.

 

Challenging Cleanup Requires a Professional

In the event that your property needs hazmat, trauma or crime scene cleanup, SERVPRO can help you. This type of situation requires competence, experience and respect for all involved. Our skilled professionals will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances. Once the police have completed their investigation of a crime scene, cleanup and restoration can begin. This involves an assessment of your property to determine the proper equipment and cleaning products needed. Because traumatic events often involve biological and chemical contaminants, it’s very important to know that the restoration process is being handled in compliance with all government, environmental and health regulations. Our professionals do this in the safest way possible for you, your property and everyone living or working on your property. We are trained and prepared both physically and mentally to handle biohazard, trauma, and crime scene cleanup and restoration with respect and professionalism. 

Why Choose SERVPRO?

Provide 24/7 Emergency Service

Urgency and immediate action are necessary in a hazmat event involving biological and chemical hazards to your property to prevent exposure to these potential health risks to your family or employees. 

Highly Trained Technicians

SERVPRO professionals are trained to safely clean and remove biohazardous substances and dispose of them properly in accordance with OSHA, EPA protocols and health regulations. 

#1 in the Cleanup and Restoration Industry

We’re a trusted leader in the restoration industry.

Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.  

Waiting for Help: Do's & Don'ts After Trauma

What to Do:

Above all, preserving further loss of life and property is essential following the stress of a crime or other accident. 

Call Emergency Personnel

Call emergency service personnel if the situation is life-threatening. 

Stay Out of Area

Stay out of the areas that have been affected by the event as there may be potentially dangerous hazardous materials left behind. 

Treat Fluids as Contaminated

Treat all bodily fluids as if they are contaminated.

What Not to Do:

Don't Attempt to Clean

Attempt cleanup of any kind. 

Don't Touch or Handle Items

Touch or handle items that might be contaminated with bodily fluids.  

If you need help with biohazard services, call us at 208-457-1234

The SERVPRO Difference

Pathogens like COVID-19

We provide a proactive viral pathogen cleaning service through our Certified: SERVPRO Cleaned program. This is a specialized deep cleaning program that goes well beyond basic janitorial or carpet cleaning services. 

Blood-borne Pathogens

Our professionals are trained to remove potentially contaminated substances resulting from an accident, crime or death, including bodily fluids and tissue. 

Methamphetamine Labs

SERVPRO realizes many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. Our professionals follow federal and state guidelines to properly clean all surfaces. 

Crime Scene Residues

SERVPRO has the knowledge and tools necessary to clean up after traumatic events. This includes everything from fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues. 

Tear Gas and Pepper Spray Residues

SERVPRO professionals remove the corrosive and toxic irritants found when these control measures are deployed and return the rooms to safe and habitable spaces. 

Fingerprint Powder

We use dry soil removal methods and powerful extraction devices to clean up powder and prevent transfer to adjacent surfaces. 

Fire Extinguisher Residue

Our highly-trained technicians possess the products, equipment, and processes to remove both the dry powders and chemical residues from discharged fire extinguishers.  

FAQ's

Why is disinfection important when dealing with a biohazard situation?

Disinfection is important in a biohazard situation because potentially infectious materials may be present. SERVPRO teams have the training and tools to handle these incidents professionally and discretely.

Will my homeowner’s insurance cover a biohazard cleanup?

While some homeowner’s insurance policies will cover biohazard cleanup, not all do. You should check with your insurance agent to find out the specifics of your policy. Whether your insurance company covers this type of service or not, it is important that you do not attempt to clean up a biohazard situation yourself. Call SERVPRO to handle this for you in a professional and empathetic way.

How do you clean when a biohazard is present?

Because traumatic events often involve biological and chemical contaminants, it’s important to know that the restoration process is being handled in compliance with all government, environmental and health regulations. Our professionals do this in the safest way possible. We are trained and prepared both physically and mentally to handle biohazard, trauma and crime scene cleanup and restoration with respect and professionalism.

We’ll work to safely clean up contaminants from surfaces, and remove unsalvageable materials from the area.

Residential and Commercial Cleaning Services

4/14/2022 (Permalink)

Residential and Commercial Cleaning Services 

Cleaning doesn't have to be a pain

04/7/2022

SERVPRO of Coeur d'Alene will be celebrating our 15th anniversary as a locally owned and operated business this year (2022). We celebrate this accomplishment and remember the decades of successful customer service in this industry and with SERVPRO as a whole! SERVPRO of Coeur d'Alene is always looking to hire and train eager, hard working and dedicated individuals to join our SERVPRO of Coeur d'Alene family. Our training is "in-house" and we have "on the job experience" which means new employees will learn all about the restoration industry as they work daily with their supervisors and mentors. The working environment, although always professional, is fun and family focused. You can always count on SERVPRO of Coeur d'Alene to provide fast, accurate and professionally trained technicians and supervisors on every job. We are on call 24/7 to help you with your home or business emergencies.

Cleaning doesn't have to be a pain! Our professionals are ready to help when you need us most. If you have concerns about smoke or soot damage, grime, build up or deterioration, feel free to call us. We offer: 

  • 24 Hour Emergency Services 
  • Faster to Any Size Disaster
  • Highly Trained Technicians 
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment
  • 1-4-8 Response Time Guarantee

Do You Have Questions? Call SERVPRO of Coeur d'Alene today @ 208-457-1234. 

Commercial & Healthcare Facility Cleaning

4/14/2022 (Permalink)

Certified: SERVPRO Cleaned sticker being placed on window Commercial CSC Facility Cleaning

Commercial & Healthcare Facility Cleaning

Our professionals are trained to adhere to the highest of sanitation standards

Disasters at healthcare facilities are complex and often require special training to handle regulated medical waste and comply with HIPPA regulations. Whether we’re dealing with a small medical office or a large hospital campus, SERVPRO of Coeur d'Alene's staff works quickly and efficiently to assess your needs, coordinate with environmental and infection control teams, and ensure that all health certifications are obtained prior to completing the job. We have the experience and expertise to manage your cleanup needs so that you are free to focus on your number one priority: your patients! 

Types of Facilities:

  • Hospitals
  • Assisted Living Centers
  • Outpatient Surgical Centers
  • Electronics and Machine Restoration
  • Hospice Facilities
  • Senior Living Facilities
  • Medical Office Buildings

SERVPRO of Coeur d'Alene is available 24-7/365 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

Have an emergency at your healthcare facility? – Call Us at 208-457-1234!

We Can Manage the Unique Safety Concerns of Restoring Your Healthcare Facility

We understand that time is crucial for both you and your patients. You can trust Team SERVPRO of Coeur d'Alene to efficiently restore your facility while adhering to the highest sanitation standards. Our professionals are trained to be mindful of safety, legal, and environmental concerns while working within your budgetary constraints. We know you are in the business of saving lives; our goal is to ensure you have a safe, clean space to do so.

Our Experience Includes:

  • Biohazard Remediation
  • Total Project Management
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Smoke and Soot Cleanup
  • Odor Removal
  • Mold Removal
  • Document and Records Recovery

Why Choose SERVPRO?

Faster to Any Size Disaster

Speed is key. With over 1,800 Franchises across the U.S. and Canada, you can expect emergency work to begin quickly because there's always a SERVPRO location nearby. A fast response lessens the damage, limits further damage, and reduces cost.

Scalable Resources To Accommodate Any Size Project

As a national leader in the restoration industry, SERVPRO can scale the number of personnel, equipment, and project management team members to accommodate any size project. For major events and large scale losses, we can mobilize one of our elite Commercial Large Loss Teams.

Flexible Solutions To Allow Normal Operations

We understand that your educational facility needs to continue operating, even in the face of disaster. In many cases, SERVPRO can clean up in a way that the damaged space can be safely isolated from functional space so that normal operations can proceed around the cleanup. 

If you are in need of any of these services, please don't hesitate to call us. We are "Faster To Any Disaster" and make it "Like it never even happened." 

General Deep Cleaning Frequently Asked Questions

4/12/2022 (Permalink)

Employee in front of rack of cleaners We are here to help!

General Deep Cleaning Frequently Asked Questions

Sometimes you need a clean that’s above and beyond the normal day-to-day upkeep. SERVPRO® has the experience needed to provide the best cleaning services, no matter the situation. We’ve answered some common questions below about general cleaning, including carpets, upholstery, ceilings, floors, walls, drapes and blinds.

Carpets

Why is it necessary to get my carpets cleaned?

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. It’s important to vacuum carpets regularly and to have them fully cleaned on a regular basis, before they’re appearing dirty. Dirt builds up in layers, and when carpet looks dirty, you’re actually only seeing the dirt at the tips of the carpet fibers. If you wait until your carpets look dirty to have them cleaned, they may not be able to be restored to original condition.  

How often should carpets be vacuumed? 

Vacuuming your carpet is important preventative maintenance that will extend the life of your carpets and keep them looking better, longer. Regular vacuuming can also extend the amount of time between professional carpet cleanings.

Vacuuming frequency depends on the level of foot traffic and other conditions that might be present in your home that soil the carpet. Low traffic areas should be vacuumed at least once a week, and high traffic areas need daily vacuuming. High traffic areas in your home, like main entryways, benefit from consistent vacuuming.  

Can I stay in the home while my carpets are being cleaned? 

Yes, depending on the circumstance, you should be able to remain at home while your carpets are being cleaned. We’ll ask for an appropriate staging area in your home for our equipment, which should be near a water source. It’s important that children and pets are kept away from this staging area, but you may remain in the home while we work to clean your carpets.  

How long will it take for my carpets to be cleaned? 

The time it takes to clean carpets greatly depends on the size of the area being cleaned, and the type of cleaning we are performing. SERVPRO uses five different carpet cleaning methods, which will be chosen depending on the type of carpet fiber and degree of soiling.  


How much does carpet cleaning cost? 

The cost for carpet cleaning will depend on the size of area being cleaned, and the type of cleaning method used. We will move furniture as necessary, pretest your carpet fibers and select the appropriate cleaning method depending on the severity of soiling.  

How often should I get my carpets cleaned? 

The frequency of carpet cleaning depends on several factors. Carpets in homes without children, pets or smokers should be cleaned every six to 12 months. Carpets in homes with children, pets or where smoking is occurring need cleaned more often; every three to six months. Carpets in office buildings should be cleaned every six to 12 months, but if the office is on a ground floor, that frequency increases to every three to six months.

 I have spots on my carpet. Will carpet cleaning remove those? 

If an accident occurs, you should try to remove the spot immediately. The longer the substance is left in the carpet the more likely it will become a permanent stain. We will pretreat traffic lanes, heavily soiled areas and any spots present. We’ll work to remove spots before cleaning your carpet and use a method/cleaner selected for the type of soil that created the spot.  

Can I walk on wet carpet after it’s been cleaned? 

It’s best to stay off the carpet until it’s dry, if possible. We will groom the perimeter of the carpet to allow air to circulate around the fibers. If a shorter drying time is needed, we may set up air movers to blow over the carpet surface, reducing drying time.  

Upholstery

 Why is it necessary to get my upholstery cleaned? 

Textiles such as upholstery and draperies act as a filter, trapping dust, dirt, gases, animal hair and other soils. Regular vacuuming and spot removal are recommended preventative maintenance for these surfaces, which could increase the time between professional cleanings.  

I have spots on my couch. Can professional upholstery cleaning remove them?

 Any spots or heavily soiled areas will be treated prior to cleaning. While not all stains can be removed, we have the knowledge, methods and cleaners necessary to remove spots, if possible. Most cleaning companies have only one or two cleaning methods, whereas SERVPRO has 10 fabric cleaning methods. We will match our services to your cleaning needs.  

How long will it take you to clean my upholstery? 

The time it takes to clean upholstery varies on its size, the fabric makeup, and the method required to clean it. We’ll work as quickly as possible to get your upholstery clean and back in service. 

Do I need to leave the house while my upholstery is cleaned?

 No, you do not need to leave the house while upholstery or draperies are cleaned.  

How often should I get my upholstery cleaned? 

Cleaning frequency depends on several factors in the building where the item is located. The number of people and children, pets, and whether smoking is occurring are factors that influence the frequency of cleaning. Typically, upholstery and draperies should be cleaned every 12 to 24 months, but specific factors may require more frequent cleaning.  

When can I sit on my upholstery after it’s cleaned?

You should wait until upholstery is fully dry before sitting on it, as the fabric is more sensitive to residues when it is wet or damp.  

Are you supposed to clean your walls regularly? 

Yes, it’s important to clean your walls at least once a year. If you have an alternate heating source that exudes different residues, wall cleaning should occur more often. Additionally, if you plan to repaint a room, cleaning the walls is an important first step to help make sure the paint adheres properly.

You can extend the time between cleaning through regular maintenance that includes dusting and cobweb clearing. Washing your kitchen and bathroom walls more often is a good idea, since these areas of the home are used most often.  

Walls

What’s on your walls? 

Dust that accumulates around your house also sticks onto your walls. This layer of dust builds up over time, especially if you don’t regularly dust the wall surfaces. Additionally, steam from cooking in the kitchen, and from showers in the bathroom, allows dust and particles to stick to walls in these areas, more easily.  

Can you clean my painted walls without damaging the paint?

 We will pretest any area before conducting a full wash of walls to make sure cleaners don’t react negatively with the paint. We have multiple processes and cleaners to choose from depending on how extensive the soiling on your walls is. We’ll test and monitor as we go to make sure your walls are returned to their original condition.  

Can you remove stains from my walls? 

Depending on the severity of the stain, we have processes and cleaners specifically for cleaning walls. We’ll work to help return your walls to their original condition, without stains.  

Hardwood Floors

Is professional hardwood cleaning costly? 

The cost for professional hardwood cleaning varies greatly depending on the size of your home and area covered by hardwood flooring that needs cleaned. Contact a SERVPRO near you for an estimate on professional hardwood cleaning.  

Can I use household cleaning products on my hardwood floors? 

You shouldn’t use just any household cleaning product on hardwood floors, as it may damage the surface or penetrate the wood leaving undesired consequences. There are cleaning products made specifically for hardwood floor application, and these should be selected. Alternately, you can make a mild cleaner for hardwood floors by mixing one part vinegar with 10 parts warm water.  

How long does it take for you to professionally clean my floors?

 The length of time to clean your floors depends greatly on the size of your home and the area covered by hardwood flooring that needs addressed. Contact a SERVPRO near you for an estimate on the time it will take for hardwood cleaning in your home.  

How long do I need to wait before walking on my floors after you’ve cleaned them? 

You’ll want to wait for the floors to dry before walking on them or moving any furniture back into place. SERVPRO technicians will let you know when it’s safe to walk normally on the floors.  

Curtains and Drapes

How often should curtains be cleaned? 

Curtains or draperies should be cleaned every three to six months. However, if a member of your household has severe allergies, consider cleanings more often.  

Can I clean my draperies myself? 

Depending on the type of draperies or curtains you have, you can clean these yourself. Read the manufacturer’s instructions for fabric care before attempting this on your own. You can use your home washing machine, but ensure that it’s large enough for the job. Some fabrics may require dry cleaning, or other specialty cleaning methods.  

What types of blinds can SERVPRO clean? 

SERVPRO can clean all types of curtains, draperies and blinds. For more information about the specific type of window treatments you own and how we can help with cleaning, contact a SERVPRO near you.  

How often do blinds need cleaned? 

Blinds should be cleaned once a month, including both dusting and washing with soapy water. Vacuuming in between heavier cleanings will help reduce the amount of time needed to complete the more thorough washes.

The SERVPRO Emergency READY Profile Advantage

4/5/2022 (Permalink)

The SERVPRO Emergency READY Profile Advantage

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
     
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
     
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
     
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
     
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
     
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

No one plans on disaster, but you can plan for it.

Disasters and emergencies always strike without warning. Planning ahead speaks trust to your clients and your employees. In the event your business is affected by a disaster, you don't necessarily have to be. By preparing now, you demonstrate excellence in readiness planning by compiling a comprehensive information resource to use in case of a disaster.

Timely response in a crisis can:

  • Minimize business interruption and associated loss revenue.
  • Save thousands of dollars in reduced secondary damage.

Timing is Everything!

By developing a SERVPRO® Emergency READY Profile for your business, you can help minimize the amount of time your business is inactive by having an immediate plan of action.
Knowing what to do, who to call, and what to expect in advance is the key to timely mitigation. Timely mitigation minimizes the affects of water and fire damage allowing your property and business to be restored at an advanced rate with minimal downtime.

Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?”

The SERVPRO® Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

SERVPRO's Emergency READY Profile is a vital component of any pre-existing contingency plan. Most full contingency plans are made up of three main parts: incident response disaster recovery, and business continuity. The SERVPRO® ERP addresses incident response and disaster recovery. Think about the potential disasters that could affect your facility.

Call Us Today To Get Started! 208-457-1234

Getting Started with the Emergency READY Program

  • STEP 1: Visit SERVPRO.com/ready. Register for an account using your email address as your username and choose a password.
  • STEP 2: Choose your preferred SERVPRO Franchise Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
  • STEP 3: Begin creating ERPs for all of your properties.
  • STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
  • STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

At this point, it may take a few minutes for the data to sync. All of your ERP information will appear on your tablet or mobile device. You can now access and manage ERP information from your computer, tablet or Smartphone.

Emergency READY Program Best Practices

Using Tablets: Using a tablet is highly recommended. The tablet allows you to easily input data on-site as you walk through the facility and also take photos as needed.

Non Tablet Users: If not using a tablet, the most efficient way to complete an ERP using the SERVPRO Emergency Ready Program is to input data accessing the website (ready.SERVPRO.com) using a computer and importing photos using your mobile device. If assisting a client, please follow these simples steps:

  • STEP 1: Make the appointment to walk through the facility in order to capture the needed information for the ERP.
  • STEP 2: Print a Field Form that can be used to write in ERP information (optional).
  • STEP 3: Download the SERVPRO Ready Plan App on your iPhone, Android or Blackberry device from the respective App Store.
  • STEP 4: Launch the Ready Plan App and create a free account.
  • STEP 5: Establish an Emergency Ready Profile on your mobile device by logging on and choosing the Emergency Ready Profile button.
  • STEP 6: As you walk through the facility, capture the property information by writing it on the Field Form.
  • STEP 7: Capture property photos using your mobile device.
  • STEP 8: Once the walk through is complete, log onto SERVPRO.com/ready using a computer. The property established earlier using your mobile device will appear on the main screen. Select that property and input the information from the Field Form. All photos should already be populated.

Getting Help If Damage Occurs

Once you have an ERP set up, getting help cleaning up and/or restoring your property is just a few clicks away.

  • STEP 1: Access your ERP by launching the App on your mobile device or tablet or visit SERVPRO.com/ready.
  • STEP 2: If you prefer to call SERVPRO simply click on the phone number to contact your preferred SERVPRO Franchise or the National Call Center.
  • STEP 3: If you would like to submit a first notice of loss from within the Ready Plan app, click on the relevant icon on the main screen (fire, water, mold or general cleanup).
  • STEP 4: If an ERP on the damaged property has been established, the needed information will automatically populate, speeding up the submission process. Simply navigate through the 3 screens of needed information, filling in areas including cause of damage, time and date then submit the notice. You will be contacted shortly about the damage to your property.
  • STEP 5: While you wait, feel free to review the damage mitigation tips. Any of the tasks you can perform will help reduce further damage.

Sharing Your ERP

Sharing your ERP with other decision makers can be an important step to ensure that those within your facility have access to critical data in the event of a loss. It also allows for the delegation of an ERP or several ERPs to certain individuals within your company or residence.

Lastly, it is extremely important to email the ERP to your Preferred SERVPRO Franchise. This will ensure they have access to critical property information, and can be prepared to clean up and restore your damaged property upon arrival.

How to share:

Option 1 (USING COMPUTER)

  • STEP 1: Visit ready.SERVPRO.com/erp. Under the Emergency Ready Profile tab, simply click on the name of the property you would like to share.
  • STEP 2: Click on the “Property Actions” drop down menu in the upper right corner of the Property Over view section and select “Share.”
  • STEP 3: On the next screen click, “Share This ERP.” Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
  • STEP 4: Enter the email addresses of the individuals with which you would like to share the information. Multiple email addresses should be separated by a comma.
  • STEP 5: Add any notes and click “Share.”

Option 2 (USING A MOBILE DEVICE OR TABLET)

  • STEP 1: Launch the App.
  • STEP 2: Choose “Emergency Ready Profile” from the main screen.
  • STEP 3: Choose the property you would like to share.
  • STEP 4: Choose “Share this ERP.”
  • STEP 5: Enter the email addresses of the individuals with which you would like to share the information.
  • STEP 6: Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
  • STEP 7: Choose “Share this ERP.”

General Commercial Cleaning

3/29/2022 (Permalink)

A Leader in Commercial Cleaning

Your commercial property’s appearance is important in giving your potential customers a great first impression. You also want a clean, safe environment for your employees to work. SERVPRO professionals are trained to deep clean your business in a way that a general janitorial service can’t. Our commercial and industrial cleaning services are performed on all surfaces, including your office drapes and blinds, as well as fabric and hardwood. We have more than 50 years of experience in cleanup and restoration and have advanced cleaning technology and products to get the job done. 

Why Choose SERVPRO?

  • FASTER TO ANY SIZE DISASTER™

    In the event your commercial property needs emergency cleaning, we’re available 24/7 to respond to your call.
  • Provide 24/7 Emergency Service

    If an emergency has left your business in immediate need of one of our specialty cleaning services, we will respond quickly to help prevent further damage and lessen the cost of repairs.
  • Highly Trained Technicians

    Our professionals specialize in residential water damage restoration, with training focused on restoring salvageable items, accelerating drying time while documenting the entire restoration process.

  • #1 in the Cleanup and Restoration Industry

    We’ve earned the reputation as a trusted leader in the restoration industry and specialize in commercial fire and water damage, specialty cleaning, mold, and so much more.
  • Easier Insurance Claims Process

    SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

Commercial Specialty Cleaning

The certified technicians at SERVPRO® are available to help business and commercial property owners handle specialty cleaning projects such as duct cleaning, odor removal, graffiti removal, biohazard cleaning services, and so much more.

Providing Your Business Cleaning Needs

You work hard every day to build your business, so the last thing you need to deal with is a disruption to your daily functions. But accidents-both large and small- can happen at any time. SERVPRO can help during those times with specialty cleaning for your commercial property. 

We have the equipment and experience to get the job done, whether you have a routine need, like air duct and HVAC system cleaning, or face a major emergency, such as biohazard and crime scene cleanup. Or, maybe you’ve had an outbreak of COVID-19 and need a clean reset. Our professionals are skilled and work with the most advanced cleaning products and techniques to clean and restore your commercial property so you can focus on getting back to work with the least amount of downtime possible.

A Higher Standard of Clean

Staying Committed

As we all move forward in the battle against COVID-19, inspiring safety and confidence in our communities remains the number one concern. That’s why at SERVPRO®, we remain dedicated to bringing a higher standard of clean to businesses across the country through Certified: SERVPRO Cleaned.

SERVPRO’s Proactive Approach for Business Owners

These days, your customers have higher expectations of what it means to be in a clean environment. The continuing fight against the pandemic makes it necessary for business and commercial property owners to take a new approach to keeping their spaces clean so that customers will feel safe to gather there. Our Certified: SERVPRO Cleaned program is a new defensive pathogen cleaning program that is a much deeper cleaning than standard janitorial services provide. With more than 50 years of experience in biological and microbial remediation and decontamination, you can trust SERVPRO professionals to bring a higher standard of clean to your business, giving your customers and employees peace of mind. 

The “3 C’S” of Certified: SERVPRO Cleaned

  1. Consult:

    Not all businesses are the same, so we’ll tailor a unique cleaning program based on the individual needs of your business or commercial property.
  2. Clean:

    Based on your agreed-upon plan, our technicians begin the cleaning process using proprietary EPA-approved, hospital-grade cleaning solutions. We adhere to the leading level of cleaning and decontamination standards set by the CDC.
  3. Certify:

    Seeing our Certified: SERVPRO Cleaned shield posted in your front window, along with other supporting materials, gives people in your community the confidence to do business and gather there. It shows them that like us, you are committed to a higher standard of clean.

FAQ:

  • What types of properties can you clean? SERVPRO can professionally clean residential homes, small and large businesses, schools and universities, commercial buildings, factories and plants, government buildings and more. Our Certified: SERVPRO Cleaned defensive cleaning program was developed to specifically address COVID-19. We perform proactive cleaning services to help minimize transmission, as well as cleaning after a possible or confirmed exposure. 
  • What chemical do you use to clean? While we use a variety of disinfectants that are designed to kill harmful bacteria and viruses, SERVPROxide™ is employed most often in COVID-19 situations. SERVPROxide™ is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. It is approved by the CDC for COVID-19 cleaning. 
  • How do you keep your technicians safe?

    Our technicians are professionally fitted for their specific Personal Protective Equipment (PPE), which is worn when conducting COVID-19 cleaning. SERVPRO professionals are trained to safely handle these contaminates according to the CDC and other governmental agency protocols.

If you need Commercial Cleaning Services, call us today at 208-457-1234

Fire Damage Restoration

3/25/2022 (Permalink)

Fire Damage Restoration

3/25/22

Restoring your home or business after fire damage to its pre-fire condition is our main goal. As a leading fire damage restoration company, we specialize in fire and water damage restoration, removal of smoke odors, and deep-cleaning soot from walls, carpets and upholstery.

We Can Help in the Aftermath of Fire Damage

Beyond just the fire damage, smoke and soot can be toxic, creating a hazardous situation. Even if a fire is contained in one area, smoke and soot can travel throughout a structure. Our professionals are highly-trained, with the experience, tools and knowledge to clean up fire and smoke damage. In keeping with our goal to restore your home and cherished possessions to their pre-fire condition, we use appropriate personal protective measures to safely clean, deodorize and restore your property. Quick Links:Fire Restoration ProcessFire Tips - Until Help ArrivesRoof Tarp & Boardup Services 

Get Back to Business Quickly After a Fire

As a business owner, you know that any disruption in business affects your bottom line. We have large loss teams that work alongside our local SERVPRO experts. These professionals understand your unique set of problems when faced with fire damage and can respond immediately to your call. Our goal is to help you get your business up and running again as soon as possible after a fire emergency.

Commercial Fire Damage

Why You Can Trust SERVPRO After a Fire

  • 24/7 Emergency Service

    A fire can break out at any time, and our Customer Care Center is ready to take your call, day or night. Contact us today for immediate assistance. 
  • #1 In the Cleanup and Restoration Industry

    We’re a trusted leader in the restoration industry.

  • Easier Insurance Claims Process

    SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.
  • Highly Trained Fire and Water Restoration Specialists

    Our professionals have the expertise and equipment needed to get the job done to your satisfaction as quickly as possible.
  • Preferred Vendor Status

    Many national and local Insurance companies trust in our 50+ years of experience in cleanup and restoration.

If you need help with a fire, call SERVPRO of Coeur d'Alene at 208-457-1234

What You Should Do After a Fire

3/25/2022 (Permalink)

What You Should Do After a Fire

3/25/2022

After a Fire - Use Caution

While waiting for help to arrive, safety is key:

  • Assess whether it’s safe to stay in the house.
  • Look out for electrical and “slip and fall” hazards.
  • Only attempt activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!
  • If safe to enter, and weather permits; open windows and doors to “air out” structure and reduce smoke odors.

What You Should Do After a Fire:

  • Limit Movement

    Limit movement in the home to help prevent cross-contamination such as soot particles being embedded into upholstery and carpets.
  • Wash Plants

    Wash houseplants on both sides of the leaves.
  • Cover Traffic Areas

    Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • Change Filters

    Change your HVAC filter.
  • Empty Fridge & Freezer

    If electricity is off, empty the freezer and refrigerator and prop open the doors.

What You Should Not Do After a Fire:

  • Don't Wash Walls or Carpet

    Don’t attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your local SERVPRO as using the inappropriate product or method could lead to additional or irreversible damage.
  • Don't Turn On The Lights

    Don’t turn on ceiling fixtures if the ceiling is wet. The wiring may be damaged.
  • Don't Clean Electrical Appliances

    Don’t attempt to clean any electrical appliances, including computers or digital devices that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't Clean Your Clothes

    Don’t send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.
  • Don't Eat Soiled Food

    Don’t use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't Touch Soot Covered Items

    Don’t touch soot-covered items with bare hands. Oils from your skin can cause the soot to permanently stain surfaces.
  • How to clean after fire damage? 

The majority of cleaning after a fire is working to remove soot residues from the structure and contents of the home or business. We have a specific process we follow, which is tailored to each fire damage situation.  

  • What is the first thing I should do after a fire? 

Experiencing a fire to your home or business can be traumatic and stressful, and knowing what to do after a fire can seem overwhelming. First, contact a local disaster relief agency and your insurance company for immediate assistance, especially if you’ve been displaced. Try to locate any necessary documents you’ll need, like a driver’s license and other records, but don’t enter the structure unless the fire department has deemed it safe for you to do so, first.  

  • How long will the fire restoration process take?

 The timeline for a fire restoration varies greatly, and depends on the severity of fire, smoke and soot damage. The size of the building and the amount of contents also helps determine the length of time for restoration. SERVPRO technicians will complete a full scope of work at the beginning of the project and will provide you with an estimated timeline so you know what to expect. 

Steps In Our Fire Restoration Process:

  1. Emergency Contact

    The restoration process begins when you call your local SERVPRO location or SERVPRO’s Customer Care Center, both of which are staffed 24 hours a day. Our specialist will ask a series of questions regarding the fire damage event that will help us dispatch the nearest SERVPRO professionals to your location.

  2. Inspection & Fire Damage Assessment

    Our professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke and soot damage. This step is crucial in developing a plan of action. We work alongside investigators, insurance companies and the fire marshal to determine the type, degree of and extent of damage to materials and belongings.

  3. Immediate Board-Up & Roof Tarp Service

    Fire damage can often compromise windows, walls and roofs. To maintain security and to protect against further damage, SERVPRO can board up missing windows and walls and place tarps on damaged roofs. We also offer debris removal, installation of emergency power and temporary lighting, temporary structural repairs and more.

  4. Water Removal & Drying

    If water damage is present, the water removal process will begin almost immediately and removes the majority of the water. We will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

  5. Removal of Smoke & Soot From All Surfaces

    SERVPRO professionals use specialized equipment and techniques to remove smoke and soot from ceilings, walls and other surfaces.

  6. Cleaning & Sanitizing

    We remove affected materials while minimizing damage to unaffected or restorable surfaces. Our professionals can inventory non-salvageable property and assist in packing, relocating, cleaning and storing of personal property. We also offer restoration of specialty items such as art, electronics and documents.

  7. Repairs and Construction

    After these initial steps, your home may need construction work to get your property back to its preloss condition. The repair step can be minor repairs or rebuilding entire areas of your home. We can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

If you need help after a fire, call us at 208-457-1234

Emergency Ready Plan

3/17/2022 (Permalink)

Emergency Ready Plan

3/18/2022

You can stay a step ahead of unexpected events by having a plan of action in place before you need it with SERVPRO’s Emergency Ready Plan. 

The SERVPRO® Emergency Ready Plan Advantage

When disaster strikes your business, having a plan in place ahead of time for what you will do can make all the difference in whether your business survives the event. The majority of businesses that come out stronger on the other side of an emergency are the ones that pre-planned for one. That’s where SERVPRO’s Emergency Ready Plan (ERP) can help give you, your employees and customers peace of mind. You can trust that whatever might happen to disrupt daily business will only be temporary. With our Emergency Ready Plan, your business will be able to minimize interruption because you’ll know what to do and what to expect if any-sized disaster strikes. This is important to timely mitigation and can help minimize how water and fire damage can affect your business. 

Why Use the SERVPRO Emergency Ready Plan?

  • A no-cost assessment of your facility.

    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.

    It takes just a short time to complete the profile but could save long hours of time and effort if ever needed.
  • A guide to help you get back into your building following a disaster.

    Having an immediate plan of action can help minimize the downtime to your business in an emergency.
  • Establishes your local SERVPRO as your disaster mitigation and restoration provider.

    You have a provider that is recognized as an industry leader and is close by.
  • Identification of the line of command for authorizing work to begin.

    You can save time and money as we begin the work of mitigating the damage.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.

    You’ll have a quick reference of what to do, how to do it and who to call ahead of an emergency so you are “Ready for whatever happens.”
  • Easier insurance claims process

    SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

You can download the “SERVPRO Ready Plan” mobile app on your iPhone or Android device from the respective App Store. You may also sign up online to create your Emergency Ready Plan, or contact us @ 208-457-1234 to begin creating ERP’s for all your properties.

New to the Emergency Ready Plan? Begin setting up your Emergency Ready Plan by following the link below. You’ll need to give details such as full name, mobile number, email address and set up a password for your profile.

Set Up Your Plan

Catastrophic Restoration Specialists

3/14/2022 (Permalink)

SERVPRO Large Loss Response Vehicle in front of commercial building Large Loss Response Team

Catastrophic Restoration Specialists

3/18/2022

When your commercial property is suddenly hit with damage due to a storm, flood, fire or other disaster, it can leave you, your employees and customers in shock. It’s important to know that you have professional large-loss specialists to handle the restoration process as quickly as possible so that you can get back to business. SERVPRO’s Disaster Recovery Team is an elite team of technicians. We’re strategically located and prequalified to respond Faster to any size disaster.

Benefits In Choosing SERVPRO for Large Loss Events: 

  • Available 24/7

    Storms and other disasters can strike at any time of the day or night, so we are ready to help as soon as we’re needed.
  • Commercial Large Loss Division

    Our Disaster Recovery Teams are composed of elite technicians who have the training and resources to handle large-loss events for industries that have included hospitals, universities and government facilities.
  • Strategically Located

    We have more trained and certified technicians than any of our competitors at more than 1,900 locations in the United States and Canada. This gives us a larger network of professionals, supplies and equipment to get the job done, regardless of size.
  • Personal Attention

    Each large loss project is managed by a project manager from your local SERVPRO location. They’re backed by the SERVPRO headquarters operations team to help you have the smoothest restoration experience possible
  • Easier Insurance Claims Process

    SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

To learn more about our other services or if you would like to learn more about how we can help you, contact your local SERVPRO of Coeur d'Alene at 208-457-1234

Storm Damage and Clean Up Restoration

3/2/2022 (Permalink)

Large Loss Storm Damage

3/9/2022

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO of Coeur d'Alene has the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today 208-457-1234

SERVPRO of Coeur d'Alene

  • Provide 24/7 Emergency Service
  • Highly Trained Water Restoration Specialists
  • Faster to Any Size Disaster
  • A Trusted Leader in the Restoration Industry with over 1,700 Franchises

Why Choose a SERVPRO of Coeur d'Alene?

They’re Faster to Any Size Disaster

SERVPRO of Coeur d'Alene is dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

We Are Highly Trained Water Damage Specialists

We specialize in water and storm damage restoration, the cornerstone of our business. SERVPRO of Coeur d'Alene has extensive water damage restoration training that enables them to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

We Have the Resources to Handle Storms and Disasters

SERVPRO of Coeur d'Alene has a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.

Regardless of the Storm Damage, We Can Help!

Storms occur with little warning and can be especially devastating, so you’ll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO of Coeur d'Alene can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornado's and wind damage
  • Ice and snowstorms
  • Wild fires

Call us today at 208-457-1234

SERVPRO Commercial Large Loss

3/1/2022 (Permalink)

Disaster Recovery Team in Puyallap WA. Truck is equipped for 60 employees for 2 weeks of work. Large Loss Division Truck

Disaster Recovery Team 

NO JOB IS TOO LARGE...

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO of Coeur d'Alene!

Clients for the Commercial Large Loss program include the following:

  • The Pentagon
  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities

Should a storm or major event strike, call 1-800-SERVPRO or call our local office @ 208-457-1234.

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard, or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO of Coeur d'Alene is prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Some of the mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Emergency Water Damage Tips

2/18/2022 (Permalink)

Two SERVPRO Employees discussing water loss in kitchen sink with 2 homeowners Have questions? Call us today!

Emergency DO's and DON'Ts

These Emergency Tips will assist you in taking proper action until your local SERVPRO franchise professionals arrive. Follow these DOs and DON'Ts to help reduce damage and increase the chances of a successful restoration.

DO: 

  • Shut off the water source if possible or contact a qualified party to stop the water sources.
  •  Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move Paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Contact your Local SERVPRO for help ASAP

DON'T:

  • Enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water, always avoid electrical shock hazards
  • Use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner
  • turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. 

If you have water damage in your home or business contact us today!  We are always here to help!

(208) 457-1234

WINTER Homeowner Tips

2/10/2022 (Permalink)

WINTER Homeowner Tips

It's winter which means its time to take extra precautions to protect your home from water damage! Follow these tips below to help keep your home safe this season. 

#1 Protecting Those Pipes- Water expands as it freezes. If water that is caught inside your pipe freezes, it will expand which can cause your pipes to burst and/or crack! Pipes can burst if the water pressure is built up inside, behind a block of ice. TIP: It is always a good idea to leave your faucets dripping in extremely cold weather.

#2 Check the Heat- Checking your furnace by turning on the heat and blower helps your heater operate like it should. TIP: By reversing the direction of your ceiling fan, the counter-clock-wise movement allows warm air to circulate down into your room.

#3 Preventing Ice Dams- These Dams form when heat escapes through the roof and melts snow that settles. Snowmelt then gets into the roof’s edges and freezes most often in the eaves. Ice Dams can later melt and improperly drain, leaking through a roof and causing water damage in your home. TIPS: Clean the clogged gutters and downspouts. Seal places that allow warm air to leak from your home. Make sure your soffit vents are clear to allow air to flow properly.

#4 Clean and Store your Lawn Equipment- Empty all of the fuel. If this is not done, it can damage fuel lines and other components. TIP: Clear out each machine from yard debris and any oil build up. Sharpen the blades. Store in a garage throughout the winter if possible.

#5 Inspect your Fireplace and Chimney- Clean out all soot and debris that could catch fire. TIP: Keep the flue closed when you are not using the fireplace. You should not be able to feel any cold air coming down the chimney.

#6 Seal Windows and Doors- Caulking around windows and doors can help on heating costs. TIP: Put weather stripping around your entryways.

# 7 Crawlspace Prevention- Crawlspace foundations generally have vents. TIP: Vents should be covered or closed near any bathroom sources to prevent excess moisture and/or water damage.

Types of Fires

12/31/2021 (Permalink)

Types of Fires 

SERVPRO Fire Damage

Knowing the difference between the types of Fires can be life-saving to you, your family, friends and businesses!

First, please know that fueling agents break down 5 types of Fires into these categories: Class A, B, C, D and of course Class K.

Each type of a fire should be handled differently due to their different types of flammable materials. Always be cautious, a bad move can make the situation more dangerous! 

It is important to know which type of fire extinguisher to use! First, pull the pin and aim the nozzle from a safe difference. Then slowly squeeze the handle (sweeping the nozzle from side to side) until the fire has been put out. When using a fire extinguisher, make sure to aim low at the base of the fire.

Always make sure the fire extinguisher is up to date (date-checked) and in working condition. This is imperative for when disasters strike. There is nothing worse than needing a fire extinguisher at the moment of an emergency and it won't work!  

Most importantly, you'll want to use the proper extinguisher when putting out a fire. Contact your local fire department for more information. Also know, that here at SERVPRO of Coeur d'Alene we are here to help with the after-math of disasters such as these. Our contact number is 208-457-1234 and we are open for emergencies 24/7 365 days a year! We take pride in having one of the fastest response times around with our 1-4-8 guarantee. Contact SERVPRO of Coeur d'Alene for all of your Restoration needs. 

"We are Faster to ANY Disaster"!   

Homeowner Fire Tips

12/10/2021 (Permalink)

Homeowner Fire Tips

Are you prepared? 

12/10/21

How can you prepare to avoid house fires this Winter? Here are some great tips from your local SERVPRO of Coeur d'Alene location! 

  • Fireplace Safety and You- Be sure to have your chimney cleaned frequently. Without a good cleaning, your chimney can start to accumulate creosote. Creosote IS flammable and is the cause of many chimney fires. A cleaning and regular inspection will help prevent fires and can save lives!!!
  • Install & Maintaining Smoke Alarms- Fires often occur at night when all are asleep. They spread rapidly and fumes run throughout the home too quickly. Smoke alarms will give you early warning signs. Keep them up to date.
  • Appliance Care (Maintain & Monitor)- Clean the lint trap in your dryer after each use, make sure all pathways are clear to prevent a fire. Keep an eye on your built-in furnaces as well- they can be a fire hazard.
  • Convenient Space Heaters- Portable space heaters are an easy fix for cold weather. In order to keep safe, keep all combustible clutter @ a 3-feet minimum away in each direction. Choose a space heater that has an automatic shut off. Make sure to operate and re-fuel portable generators only when you are outdoors. There needs to be adequate ventilation.
  • Lights- Always use the correct wattage for your light bulbs. Certain lamps or light fixtures can cause a fire if they become too overheated. People tend to assume that leaving a light on is safer to protect theft, etc. On the contrary, leaving lighting on can cause fires if the materials around the light bulb are flammable and the light is overheated.
  • Are you prepared? Look around the house for 2 to 3 ways to make a fast exit in case of emergency. If there is a second floor, make sure your family knows how to easily open the windows and deploy a ladder. Conducting fire drills regularly with a designated meeting space is a best practice!

Call anytime, night or day. We are open for emergencies 24/7, 365 days a year @ 208-457-1234! 

Wading Through a Commercial Water Disaster

12/10/2021 (Permalink)

Your Commercial Business & Water Issues

12/10/2021

While water damage is bad in any situation, in commercial properties, the disaster is magnified. The business must close during the cleanup process; the employees are temporarily out of work, and the consumers are forced to go elsewhere for their goods and services. While it is all likely temporary, it is still a big financial hit to the business and those who count on it. Therefore, it is necessary to act quickly after the initial disaster to reduce the length of the interruption. One of the best ways to do that is to start the cleanup as soon as possible and to follow a routine when doing so.

1. Be Safe

It is essential to be safe when wading through the floodwater. While broken pipes may have housed clean water, it is likely that the subsequent damage and standing has led to contamination. Also, if flood levels reached electrical outlets, the risk of electrocution is possible. Therefore, turn off the power to the affected areas before entering them.

2. Pump Out Excess Water

It is essential to remove the excess water quickly to reduce the exposure and potential water damage. Start drying out the area by first using pumps and shop vacs to excavate the standing waters. It is essential to wear gloves and masks during this phase of the cleanup.

3. Use Fans and Air Movers

Once the water cleanup and removal is finished, you can bring in air movers and fans to help dry out your facility. It is vital to take your time during this step because rushing may not allow adequate drying time, leaving you with materials that are still contaminated and not suitable for restoration.

4. Hire a Restoration Company

Lastly, a restoration specialist in North Idaho, the area can help restore your business to full operations the right way. These companies have experience with all types of disasters, and they have trained and certified professionals on staff to help you sort through the process.

Commercial water damage can be a costly and intimidating disaster. However, the key to successful mitigation and restoration is fast action.

4 Ways To Prevent Storm Damage at Commercial Buildings

12/10/2021 (Permalink)

Take These Four Preventative Measures Prior to a  Storm

Storms can cause significant damage to commercial buildings. Unlike a pipe break, any interior damage that results from leaks or a sewer backup is likely to involve contaminated water. Property owners should pay attention to the weather forecast and take these four preventative measures in the weeks, days or hours prior to a spring storm in Idaho 

1. Trim Trees

Tree branches and limbs are among the most common causes of storm damage. Heavy overhanging limbs may fall on a roof, causing a leak or collapse or becoming dangerous flying debris. Even small branches and leaves can block a drainage system and increase the risks of roof leaks and flooding.

2. Protect Windows

Depending on the location of the structure, the property owner may want to consider installing storm shutters. The cost of these components varies depending on the number of windows that require protection and the shutter material. If a spring storm is expected to arrive within hours or days, building owners or managers can nail up plywood to temporarily cover windows or apply tape in an "X" shape to prevent shattering.

3. Bring Outdoor Items Inside

Any items kept outside should be stowed inside whenever a severe storm is on the forecast. This includes outdoor furniture and trash containers as well as antennas and other delicate equipment on the roof.

4. Clean Out Drainage

Business owners can prevent water from accumulating on the roof or around the foundation of their commercial buildings by clearing out gutters, downspouts, and roof drains at least twice a year. Rainwater should be directed water away from the base of the structure.

Each of these measures may reduce the risk a spring storm poses to a commercial property in Idaho. If adverse weather conditions damage the roof or other structural components and cause leaks, building owners or managers should arrange for cleanup and restoration. 

Commercial Services for your Business

12/9/2021 (Permalink)

Tips from your local

Coeur d’Alene office….

Your commercial property’s appearance speaks volumes to you and your clients. So, when the need arises for professional cleaning or emergency restoration services, SERVPRO of Coeur d’Alene has the training and expertise to help make it “Like it never even happened.”

We are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation.

Whether your need is removing an odor problem or deep cleaning flooring or carpets, you can depend on a SERVPRO Professional from your local Coeur d'Alene area to get the job done right the first time. SERVPRO of Coeur d’Alene will respond promptly and make your workspace look its very best.

We know you don’t have time to worry about common wear and tear that gradually soils your office. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, call your local SERVPRO of Coeur d’Alene. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO of Coeur d’Alene to make your workspace look its very best.

SERVPRO of Coeur d’Alene will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

SERVPRO of Coeur d’Alene offers cleaning services ranging from cleaning restaurant hoods to removing bio-hazard contaminants. They have the specialized training and products to get your property back to business. Their cleaning services include the following:

Do you have questions? Feel Free to call us today, 24/7 @ 208-457-1234!

Have a Safety Plan for Your Business!

12/8/2021 (Permalink)

ERP SERVPRO.COM/READY picture ERP SERVPRO.COM/Ready picture

Have a Safety Plan for Your Business!

Do you have an Emergency Ready Plan (ERP) in place? 

12/8/2021

We have all heard the saying "Business As Usual". What happens when things don't go as planned? Let's say it is a Monday morning and you (as the shift manager) are going into work. You notice a massive puddle (expanding rapidly) which happened due to a pipe that burst. You immediately start to feel panic and start thinking of who to call first. You are looking through your phone, papers in your office and time is going by that you cannot afford. Where do you start? 

You remember that you have what is called an ERP from SERVPRO (an Emergency Ready Plan). You suddenly feel relief as all of your contacts are in this binder. You are able to call the plumber immediately and contact SERVPRO for water mitigation through the ERP mobile app. With SERVPRO's 1-4-8 response time guarantee, you now have peace of mind knowing that your business will be in good hands. HELP IS ON THE WAY! 

SO, What exactly is this ERP? To give a brief explanation, and Emergency Ready Plan is a plan that is put in place specifically for when emergency strikes. It is a binder that includes all of your contact information. Everything from the Manager and Owner contact, Plumbers, Sprinkler Fitters, insurance Company/Agent (and policy numbers), Water/Electric/Gas Accounts, Fire Dept, Police and Hospital Information, etc. These ERP's have descriptive pictures which helps you know ever part of your business. With access to our mobile app, you are able to take full advantage of this NO COST service. 

Contact us anytime for an appointment. Keep your business up and running with peace of mind and an action plan in place! We are in business so you can stay in business!

SERVPRO of Coeur d'Alene 208-457-1234 

Reset Your Business!

12/8/2021 (Permalink)

Spray cleaning with gloves Spray cleaning with gloves

Reset Your Business! 

12/8/2021

If you’re an operating business owner then you tend to know how important it is at this time to have confidence that you’re functioning in the cleanest, safest environment possible. That’s why many businesses are calling on SERVPRO of Coeur d’Alene to help them in the deep cleaning of their spaces so that employees and customers alike feel good about coming in.

It has been a countless fight against the COVID-19 virus and is important to know where to get a deep cleaning in the event of an outbreak. Furthermore, as things are slowing down in this area, SERVPRO of Coeur d’Alene professionals have the skills and the tools to give your business a clean reset, so you can get back to “normal”.

As the deadly COVID-19 virus made its way into the U.S., SERVPRO’s expertise in cleanup and restoration was called on to help. SERVPRO went to the frontlines in the battle to decontaminate facilities early on in the pandemic.

Business owners from small restaurants to major brands have come to know SERVPRO as a name they can trust in an emergency because of their reputation as the #1 choice in the cleanup and restoration industry. SERVPRO of Coeur d’Alene is that trusted locally owned and operated location for all of North Idaho!

Are you needing a reset for your business? Call us at SERVPRO of Coeur d’Alene today 208-457-1234.

Water Damage Extraction

12/8/2021 (Permalink)

Water extraction on carpet by Servpro employee in residential home. SERVPRO Water Removal from carpet in residential home.

WATER DAMAGE

Water Extraction…

12/9/21

Water extraction removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO of Coeur d’Alene helps reduce the drying time and help to prevent mold and secondary water damage. By using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of Coeur d’Alene can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SERVPRO of Coeur d’Alene inspects the carpet and pad and determines if it should be removed to protect the sub-floor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

Please feel free to contact us with any and all questions or concerns regarding Water Damage and the steps that we take to make it “Like it never even happened.” Our main contact phone number is (208) 457-1234.

1-4-8 Response Time

12/8/2021 (Permalink)

1-4-8 Response Time

Have you heard of SERVPRO's Service Response Guidelines?

Within just 1 hour from notice of loss, a SERVPRO of Coeur d’Alene professional will contact you to arrange for service. 

Within 4 hours of loss notification, a local SERVPRO of Coeur d’Alene professional will be on-site to start mitigation services. 

Within 8 hours of on-site arrival, a verbal briefing of the scope will be communicated to you by your local SERVPRO of Coeur d’Alene professional. 

What can SERVPRO of Coeur d’Alene do for you?

  • Fire smoke and Soot Cleanup and Restoration
  • Water Removal and De-humidification
  • Crime Scene, Bio-hazard and Vandalism Cleanup
  • Mold Mitigation and Remediation
  • Contents Claim Inventory Service
  • Carpet and Hard Floor Cleaning and Car
  • Odor Identification and Deodorization

Being timely is important when disaster strikes and we work hard to make sure we are there when you need us the most!

Why SERVPRO? Why not!

Call us today @ 208-457-1234

Your Local SERVPRO of Coeur d’Alene

Storm Damage & Your Valuables

12/8/2021 (Permalink)

STORM DAMAGE AND YOUR VALUABLES 

12/9/21

Storm and water damage affects not only the structure of your house but also your belongings. SERVPRO of Coeur d'Alene understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

If You Have Questions, Call Us Today @ 208-457-1234! 

Contents Restoration

At SERVPRO of Coeur d'Alene we have a “restore” versus “replace” mentality that can help you save money while preserving precious keepsakes that can’t be replaced. With evaluating contents to determine what items can be restored back to their condition before the water damage and which items can't and will need to be replaced. We utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, your SERVPRO of Coeur d'Alene can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  •  A quicker remodeling process
  •  Protecting items from potential damage
  •  Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Water-damaged electronics from a storm can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  •  Television sets
  •  DVD players
  •  Computers
  •  And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document and Photo Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO of Coeur d'Alene can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  1. Air Drying
  2. De-humidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

Contents Claim Inventory Service

When a fire emergency strikes, the damage can often feel overwhelming. SERVPRO of Coeur d'Alene can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding. 

Our Contents Claim Inventory Service:

  • Pre-loss list and value of contents
  • Detailed and accurate report
  • Better information to settle claims quicker
  • Assistance with burden of proof for claims
  • Peace of mind when you need it most!

SERVPRO of Coeur d'Alene cares about what happens to you and your belongings, especially during a storm or flood. 

Call SERVPRO of Coeur d'Alene- Your locally owned and locally operated franchise in Hayden, Idaho. 

208-457-1234

SERVPRO and Storm Damage

12/8/2021 (Permalink)

SERVPRO of Coeur d'Alene and Storm Damage!

Storms and the damages they cause!

12/9/21

SERVPRO of Coeur d'Alene has a national network of over 1,700 Franchises across the country. 

Regardless of the Storm Damage, We Can Help!

Storms occur with little warning and can be especially devastating, so you’ll need the right company. Choosing a company you can trust to rise to the occasion is of the utmost importance. Regardless of the type of storm, your SERVPRO of Coeur d'Alene can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources. Here are some ways we can help in a Storm or Flood situation:

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornadoes and wind damage
  • Ice and snow storms
  • Wild fires

You don't have to handle catastrophic disasters alone. We are equipped, prepared and ready 24/7 to help you in your time of need. Call us today @ 208-457-1234. 

We are Faster To Any Disaster!

Snow Storms

12/7/2021 (Permalink)

Winter Storm Clean Up and Restoration 

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO of Coeur d'Alene has the winter storm experience, expertise, and the resources to remediate damage caused by winter weather.

Damage from Cold Weather or Winter Storm? Call us today @ 208-457-1234!

SERVPRO of Coeur d'Alene provides:

  • 24 Hour Emergency Services 
  • Highly trained winter storm specialists 
  • Faster to Any Size Disaster
  • A Trusted Leader in the Restoration Industry with over 1,700 Franchises

Frozen Pipes-

Extreme cold weather can cause pipes to freeze and burst. In general, pipes are more likely to freeze when the temperature is below 20 degrees Fahrenheit. The resulting water damage can be extensive. Outdoor pipes and pipes in unheated areas of the home can freeze if they are not properly insulated or if temperatures are severely cold. SERVPRO of Coeur d'Alene can quickly and safely repair water damage caused by frozen pipes.

Outdoor pipes most likely to freeze include:

  • Outdoor hose bibs
  • Swimming pool supply lines
  • Water sprinkler lines

Pipes in unheated or partially heated areas are also at risk of freezing, including:

  • Basements
  • Crawl spaces
  • Garages

Ice Dams

An ice dam is formed when snow melts unevenly on a roof and refreezes into a dam at the edge of the roof, near the eaves. This dam prevents any further snowmelt from draining off of the roof. This standing water can back up under shingles, leak into a home, and cause significant water damage to ceilings, walls, and other areas. Ice dams can also tear off gutters and loosen shingles.

Roof Damage

Snow and ice can cause significant damage to your gutters and roof. The additional weight of snow and ice can even cause a roof to collapse. When there’s a cold snap, water can get into cracks and small spaces and expand when it freezes, causing larger cracks and more damage. The repetition of freezing and thawing cycles can cause small cracks to get larger.

If you encounter any of these situations, please call us directly at 208-457-1234!

SERVPRO of Coeur d'Alene 

Winter Water Damage

12/7/2021 (Permalink)

Blue House with Ice Dam and icicles hanging off the roof Don't let this winter's snow storms build up future water damage!

Winter Water Damage 

SERVPRO of Coeur d’Alene offers tips this season to help keep your home clear of Ice Dam Damage after a winter storm!

These easy tips can help prevent these pesky Dams from forming over the cold and wet season.

#1 Add insulation in your attic.

#2 Remove attic heat sources.

#3 Insulate attic access doors.

#4 Check the exhausts.

#5 Check flashing around the chimney.

Ice Dams can damage your property. These damages occur when the following happens:

  • Heat collects in the attic and warms the roof, except at the eaves.
  • Snow melts in the warm roof and then freezes on the cold eaves.
  • Ice accumulates along the eaves, forming a dam. Melting water from the warm roof backs up behind it, flows under the shingles, and into the house.

If your home or business is affected by an Ice Dam this winter, call SERVPRO of Coeur d’Alene directly at 208-457-1234! We are available 24/7, 365 days a year.

Enjoy the Christmas season without having to worry about the after effects of water damage intruding into your home!

Why Choose SERVPRO?: Professionalism and Response Time

12/7/2021 (Permalink)

Two SERVPRO employees loading equipment into a SERVPRO green van We are always here to help!

Professionalism and Response Time

Why SERVPRO of Coeur d'Alene?

Giving information about essentials are what we do! As a top-notch leader in the Restoration business, we take pride in preparing our friends, family and clients for the unpredictable!

Are response times important to you as a customer? Do you tend to wonder if anyone listened to the voicemail you left, or are you stuck wondering if they even care to call you back? SERVPRO of Coeur d’Alene is available 24/7, 365 days a year. Our marketing representatives go out of there way to make themselves available to customers for calls, concerns or to schedule a time to look at a free bid.

Professionalism is important to SERVPRO of Coeur d’Alene. We strive to provide Integrity, Honesty, Respect and Optimal Work Ethic while helping you get back to your life!

In the event that an emergency happens and you need a Cleaning or Restoration Company qualified to handle your needs and time is of the essence to you, please call us direct at 208-457-1234!

SERVPRO of Coeur d’Alene is here for you!

Tips for Making a Fire Claim

12/1/2021 (Permalink)

Are you covered? If your home has fire damage and you need restoration service, SERVPRO is here! We are always here to help!

How to File A Fire Claim

A fire in your home in Northern Idaho can leave you with a million things to do running through your mind. The fire restoration process is fairly straightforward, but you want to make sure to do everything in the right order so that you get the most money you can when you file your insurance claim. Here are some tips for how to handle the process well.

1. Make Your Calls

One of the first things you should do is make some calls. Obviously, the company that carries your fire insurance needs to know about the damage to your home. It is also advisable to call fire remediation specialists. You are also not required to use your Fire Department's suggested mitigation Company. It is best to consult with your insurance agent or adjuster on who they recommend.  The sooner they can arrive on the scene, the better, particularly if you need emergency cleanup to prevent secondary damage. They can also help you itemize costs, which may be helpful when filing your claim.

2. Secure Your Home

The insurance adjuster will likely check to make sure you have taken the correct measures to protect your home from further damage. After all, the more damage your house sustains, the more it costs to fix it. If you do not board up windows and doors, or if you leave holes in your roof or skylights open, the insurance company may not cover part of the damages as this looks like neglect of the property.

3. Leave Damage Alone

It may seem counterintuitive to delay the beginning of the fire restoration process until professional help arrives, but that's exactly what you need to do. Any smoke cleaning you do may cause more damage. If it doesn't, it can still hurt your chances of getting a full settlement, because the insurance company is not going to pay for damage the adjuster doesn't see. No damage remediation should begin until the entire area has been photographed and documented.

A large part of filing a claim is knowing how to prove the damage. By following these three tips, you can increase the likelihood of getting a settlement with your insurance company that covers most, if not all, of the fire restoration services you require.

SERVPRO Restoration - Experts in Fire, Water, and Mold Removal

12/1/2021 (Permalink)

Employees Cleaning floor with mops and buffing equipment SERVPRO is available 24/7/365. We are here to help

SERVPRO Restoration is an industry leader in the field of disaster recovery and cleaning services. The company's franchises are located throughout the country and understand the importance of property restoration and cleanup. SERVPRO franchises also offer hard floor cleaning, biohazard cleanup, and crime scene cleanup. Their staff is well-trained and ready to take on any size job.

For a quick response, call SERVPRO's emergency services. Whether you are dealing with a small emergency or a large-scale disaster, SERVPRO is prepared to help you overcome the challenges of your restoration project. We have the training and experience to handle all types of property damage, from sewage overflows to furniture and upholstery cleaning.

SERVPRO specializes in fire, water, and mold damage restoration. The company also provides document restoration services. Our technicians use advanced equipment to detect moisture in your home and make sure your belongings are safe. Once the SERVPRO restoration team arrives, they will assess the scope of the damage and provide an accurate quote. The agents will thoroughly clean and deodorize the home, and they will work with your insurance company to assist you with any claims process.

Do You Have Fallen Trees?

12/1/2021 (Permalink)

Neighbors tree fell over on a homeowner's roof Neighbors tree fell over on a homeowner's roof

Severe weather events that can threaten North Idaho homes do not always damage your home in ways that you might expect. With harsh winds, snow, ice and torrential rainfall, aging or dying trees can uproot or split, allowing it to fall into your house. The roof of your property was not made to sustain blunt impact and can give way and collapse in these strike zones.

SERVPRO of Coeur d'Alene has a comprehensive approach to restoration and recovery, supplying both accredited technicians for water or cleaning restoration inside the house and great contacts of licensed general contractors we partner with. This full team of professionals focuses on addressing three primary areas of focus when contending with tree damage.

Roof Tarping

Emergency construction solutions are a vital element to restoration and recovery in its earliest phases. To reduce or entirely prevent flooding or water exposure, our roof tarping services encompass the entire damaged portion of the roof. 

Mitigation

If water damage exists inside of the house, these situations must get addressed immediately to reduce the threat of secondary effects such as mold growth. Even without moisture or flooding concerns, our cleaning technicians can work on debris removal and damage assessment inside to prepare the home for the full-scale reconstruction to follow.

Many unfortunate storm damage scenarios can compromise the roof of your family home. Even though this situation can be stressful and challenging, you can trust in the comprehensive approach of our SERVPRO of Coeur d'Alene team to help. You can reach us 24/7 by calling us at 208-457-1234.

Winter Storms and Ice Dams

12/1/2021 (Permalink)

5 Ice Dam prevention tips 5 Ice Dam prevention tips

The potential for surprise snow storms are very real and happen often in the winter months of North Idaho (and it's surrounding areas). They can also be beautiful to see as the snow sticks to trees, bushes and buildings! But, as we know, they can be dangerous to your home and business as well. In order to stay safe, SERVPRO of Coeur d'Alene wants you to please follow these and other safety tips for your home.

Before the Storm:

* Have an emergency supply kit on hand. 

* Develop a communication plan with all members of your family.

* Have a generator on hand in case you lose power. 

* Be sure to have extra sources of light and heat (flashlights, candles, stockpiled wood for fires, blakets, etc).

After the Storm:               

* If wires come down due to the weight of the snow, do not touch them.

* Do not drive on roads that haven't been cleared.

* If you lose power, turn on water taps to drip so your pipes won't freeze. 

Keep you and your family safe during a storm! When in doubt, stay away from anything that may look suspicious or anything that may break due to the weight of the snow. 

If the snow starts melting and it comes into your home, SERVPRO of Coeur d'Alene is here to help! We can remove any affected materials and dry out the structure.

For more information, please contact us at (208) 457-1234.

Fire Precautions

10/4/2021 (Permalink)

SERVPRO Vehicle and a Fire Truck SERVPRO Vehicle and a Fire Truck

What are Fire Precautions 

10/4/2021

“Fire Precaution” refers to various measures that are taken to minimize the risk of damages from fire. This includes: implementation and installation of policies and equipment that are designed to prevent fires.

The term General Fire Precautions (GFP) is used to describe structural features and any available equipment. This is to ensure that occupants of a building are able to exit and go to a safe place during a fire!

FIRE PRECAUTIONS to take: 

These include (but are not limited to):

  • Fire Alarms Installation
  • Getting an Emergency Plan together with all of your contacts.
  • Ensure the building is equipped with the structural features necessary enclose the fire and extinguish it. Moving to a safe place to gather. 
  • Developing escape routes and shelter-in-place measures.
  • Maintaining automatic fire suppression devices if needed.

Also remember that SERVPRO of Coeur d'Alene offers a NO COST Emergency Plan (ERP) available to your business anytime. This is equipped with all of your emergency contacts, account numbers, etc. You will be given online access to reach us at any given time and share this information with anyone you choose. 

Call us today to set up a NO COST ERP Appointment @ 208-457-1234.

Tips you need to know in case of a FIRE

10/4/2021 (Permalink)

Fire Damage In A Kitchen Fire Damage In A Kitchen

Tips you need to know in case of a FIRE

10/4/2021

A Fire can be a very scary thing for everyone involved. Sharing information to plan and be safe is essential. Here are some tips to help...

1) Work out a family escape plan ahead of time. 

2) Follow specific instructions when using space heaters. Don't crowd in a small area. Turn off when not home. 

3) Crawl under the smoke. Go as low as possible. 

4) Pot handles in the kitchen should always face away from you. Enforce a kid free zone in the kitchen when cooking near a stove/oven if possible. 

5) Install Smoke Alarms in the home and/or make sure that they are all in working condition. 

Lastly, If you ever experience a fire, call SERVPRO of Coeur d'Alene. Your Fire Damage professionals @ 208-457-1234. 

Fire Damage & Your Belongings

10/4/2021 (Permalink)

Fire Damage in A Home- Fire Damage, No Problem Fire Damage in A Home- Fire Damage, No Problem

Fire Damage & Your Belongings 

10/4/2021 

Fire damage, including smoke and soot, affects not only the structure of your house but also your belongings. SERVPRO of Coeur d'Alene understands your family’s furniture, clothing, keepsakes, and other belongings are the very things that make a house a home.

Contents Restoration

SERVPRO of Coeur d'Alene specialize in restoring contents damaged by water, fire, or mold. We have a “restore” versus “replace” mentality which helps you save money while preserving precious keepsakes that can’t be replaced. We pretest your belongings to determine what items can be restored to pre-fire condition. We also use several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning due to fire damage, SERVPRO of Coeur d'Alene can conduct an organized, efficient move-out of the affected area. A move-out has several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage. 

Electronic Cleanup

Fire-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by fire. Smoke residues can contain acids that corrode metal surfaces. If the residues are not removed, corrosion causes electronic failure in the device. SERVPRO of Coeur d'Alene will coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or fire, extreme caution should be taken to help ensure the fire damage does not destroy the document. Although some documents may not be restored to pre-fire damage condition, SERVPRO of Coeur d'Alene can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of fire, smoke, or soot damage, they have five options for the restoration of documents:

  1. Air Drying
  2. Dehumidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

Call us @ 208-457-1234. We are available 24/7 for emergencies. 

Water Damage Tips

10/4/2021 (Permalink)

water damage on vinyl in kitchen floor water damage on vinyl in kitchen floor

Water Damage Tips (Outside of your Home) 

10/4/2021 

Are you needing some extra information to make sure you have done all you can in and around your home (to possibly prevent Water Damage). Here are some tips that can help you save a lot of headache. 

FIRST- Disconnect hoses. Disconnecting your hoses from your faucet should be done first thing in the Fall Season. 

Clean out your gutters and downspouts.

Get to Understand Your Water Main.

Make sure ALL Appliances are in working order.

Fix any leaks you notice. DON'T WAIT ON THIS. 

Check your water pressure.

In North Idaho, we handle a very large amount of water loss situations. Knowing what to do and what not to do is VERY IMPORTANT. 

SERVPRO of Coeur d'Alene is available for any emergency 24/7, 365 days a year. Call us at 208-457-1234. 

Commercial MOLD Remediation

10/4/2021 (Permalink)

SERVPRO Tech in PPE on Mold Job SERVPRO Tech in PPE on Mold Job

Commercial Mold Remediation 

10/4/2021 

Besides causing a major business interruption, a mold problem can present possible serious health effects for people exposed at your commercial property. Mold infestations can be caused by minor water intrusions, like a slow roof leak or loose plumbing fitting. Every hour spent cleaning up is an hour of lost revenue and productivity. If you suspect your property has a mold problem, call SERVPRO of Coeur d'Alene, we will work fast to manage the situation.

  • 24/7 Emergency Contact 
  • Faster to Any Size Disaster
  • A Trusted Leader in the Mold and Water Restoration Industry with over 1,950 Franchises
  • North Idaho's Locally Owned and Operated Franchise. 

Remediation Presents Unique Challenges

Mold can spread quickly through a property if left untreated. SERVPRO of Coeur d'Alene can respond quickly, working to first contain the infestation to help prevent its spread to other parts of the building. Next, we will begin the remediation process, working safely and effectively to manage the situation and bring back to preloss condition. 

What we specialize in: 

  • Applied Microbial Remediation
  • Water Damage Restoration 
  • Applied Structural Drying 
  • Odor Control
  • Upholstery and Fabric Cleaning

Contact us for Emergencies at 208-457-1234.

Commercial Properties: Water Damage or A Flood?

10/4/2021 (Permalink)

24 hour flooding clean up service. Flood outside with picture of house. 24 hour flooding clean up service. Flooding picture with house.

Is It Water Damage or A Flood in My Business? 

Water Damage and Flood Damage can be compared to being the same but when it comes to insurance and repairs, they can be quite different. 

  • When caused by a plumbing issue, a flooded A/C unit, or an overflow on a washing machine, these would be categorized as a Water Loss. 
  • When Water originates from a natural disaster like a heavy rain pour or hurricane it can present other issues such as prolonged roof leaks and sump pump failure. This would be categorized a Flood Damage. 

Water Damage and what causes it...

A bursting pipe or a plumbing situation is most likely what homeowners will experience when dealing with Water Damage. Water damage can also come from the following: A overflow of a Washing Machine, Refrigerator leak, An HVAC unit malfunction. 

In Addition: If you have an attic or second floor, water damage can most definitely affect the floors beneath it. 

Flood Damages..

Flood damage is damage to the home as a direct result of a flooding occurrence or event. Plainly speaking, it must rain enough to create a flooding event or a flash flood. This may happen during a natural disaster that produces heavy rainfall in a short period of time. 

If you experience a Flood or a Water Damage Issue, call SERVPRO of Coeur d'Alene's 24/7 Emergency number at 208-457-1234. 

COVID, COVID and more COVID!

9/23/2021 (Permalink)

COVID, COVID and more COVID!

Will this EVER end?

9/23/2021

The world as we know it has turned upside down. Many of us see things totally different than we did a few years ago. There is much fear, worry and anxiety whether you yourself have experienced COVID, know someone who has or have just heard about it. 

Many businesses are still being affected by having a shortage of staff, not bringing in enough revenue to keep their doors open and have the constant question in their minds of "Will we continue to have enough business to survive". What can SERVPRO of Coeur d'Alene do to help? 

Fogging has become a mandatory procedure for many businesses. When we fog, it helps to sanitize and disinfect an area to limit the airborne pathogens. It doesn't matter what kind of business you have, everyone is wanting to stay afloat, keep their customers and employees safe and worry free. We cannot eliminate COVID, but we can limit the effects. 

Remember, we are in the community and we are here to help.

Call SERVPRO of Coeur d'Alene today @ 208-457-1234.

Why Choose SERVPRO of Coeur d'Alene

6/8/2021 (Permalink)

Green semi and trailer "Disaster Recovery" Green semi and trailer "Disaster Recovery"

Why Choose SERVPRO of Coeur d'Alene

06/08/2021

There is always a 2-step process when first encountering water damage that strikes your home or business. Take a deep breath, then call your friendly neighborhood superhero's @ SERVPRO of Coeur d'Alene to come to the rescue! 

SERVPRO of Coeur d'Alene is your local Water, Fire and Mold damage experts. Here at SERVPRO of Coeur d'Alene, we have a team of qualified technicians to deal with any size water damage disaster that may hit your home or business.

Water damage issues bombard your home or business and unfortunately do not wait during normal business hours. That's why here at SERVPRO of Coeur d'Alene we provide emergency services 24/7, 365 days a year! We will be there when you need us. The harm that water can do to your home or business can leave a person feeling defeated, down and overwhelmed. Your SERVPRO team is here for you through it all! 

SERVPRO of Coeur d'Alene is equipped to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water, fire or mold damage company, there are certain things you should look for. It's always a great idea to check the reviews! Are they recent? What are people saying in the community?

So, if you are in need of our services, please don't hesitate to reach out to us @ 208-457-1234!

SERVPRO of Coeur d'Alene- Your Disaster Recovery Specialists.

Four tips for preventing Water Damage this summer

5/3/2021 (Permalink)

Flood Cut on wall Flood Cut on Wall

Four Tips for Preventing Water Damage this summer!

Safety Matters 

Coeur d’Alene Idaho is a wonderful place to live, visit and just all around enjoy! Although, the summer season does not mean that you are exempt from having water damage intrude your home.

To avoid water damage risks, these four important tips are a MUST to know!

#1- Pay attention to your Water Bill

Water leaks have been known to surface in hidden areas. More often than not, these leaks go unseen until it is very visible and/or apparent. PAY ATTENTION TO YOUR WATER BILL… Is your water bill higher than it should be? There may be a leak! It’s always good to pay attention to your water bill and compare from month to month or even annually. Please be aware, that if you are concerned about a leak or see visible damage, call your local professionals at SERVPRO of Coeur d’Alene.

#2- Test that Sump Pump

This is one of the most important tips because your sump pump keeps water from entering your home and causing further damage. Perform a test each year to ensure that your sump pump is working properly and efficiently.

#3- Repair Water Leaks 

A water leak can happen anywhere in or around your home. If the cause is not found quickly, many times it eventually creates mold damage. You may find leaks in your roof, pipes, windows, foundation, appliances, plumbing fixtures, etc. If you find a leak in one of these places, please be aware it is best to repair it immediately and call your water restoration specialist (SERVPRO of Coeur d’Alene)!

#4- Shut Off your Water for Long Vacations

Shutting off the main shut off valve in your home when you are away is a safety measure that you can take. This step will help prevent leaks from occurring and prevent a major headache when you return home. Avoiding any opportunity for water damage is always the safest way to go.

Lastly, enjoy your summer by taking the above precautions. Call SERVPRO of Coeur d’Alene for any Water Damage Restoration needs. We are open 24/7, 365 days a year for any emergency at 208-457-1234.

Water Removal and Extraction

5/3/2021 (Permalink)

Water puddle with SERVPRO Water Damage Water puddle with SERVPRO Water Damage

Water Removal and Extraction

SERVPRO Steps for Extraction

The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO of Coeur d'Alene helps to reduce the drying time and helps to prevent mold and secondary water damage. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of Coeur d'Alene can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SERVPRO of Coeur d'Alene inspects the carpet and pad to determine if it should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

Call your local SERVPRO of Coeur d'Alene professionals today @ 208-457-1234.

Trusted Professionals building Quality Relationships

5/3/2021 (Permalink)

SERVPRO number 1 reason SERVPRO number 1 reason

Trusted Professionals building Quality Relationships

- We are not just about service! 

You may ask the question...What makes SERVPRO of Coeur d'Alene so different from other restoration companies? Who are they and how long have they been around? 

SERVPRO of Coeur d'Alene is a locally owned and operated franchise in Hayden, Idaho servicing ALL of North Idaho and beyond. Our technicians and staff are well trained and have a history of integrity, respect and great work ethic. 

What matters to you matters to us! Have you ever felt that your concerns aren't being heard? SERVPRO of Coeur d'Alene's focus is to make sure you feel valued, your property is being cared for and the job is being done in a timely manner. SERVPRO of Coeur d'Alene works as though each job we do is our last! What we do and how we do it matters. 

SERVPRO of Coeur d'Alene is a nationwide restoration company built on relationship! We cannot do it alone and know that the North Idaho community is one that is "community strong"! It is the "family feel" that matters... YOU ARE WHAT MATTERS!

Call us anytime at SERVPRO of Coeur d'Alene. We are open for any emergency 24/7, 365 days a year at 208-457-1234.

Commercial & Healthcare Facility Cleaning

4/1/2021 (Permalink)

Certified: SERVPRO Cleaned sticker being placed on window Commercial CSC Facility Cleaning

Commercial & Healthcare Facility Cleaning

Our professionals are trained to adhere to the highest of sanitation standards

Disasters at healthcare facilities are complex and often require special training to handle regulated medical waste and comply with HIPPA regulations. Whether we’re dealing with a small medical office or a large hospital campus, SERVPRO of Coeur d'Alene's staff works quickly and efficiently to assess your needs, coordinate with environmental and infection control teams, and ensure that all health certifications are obtained prior to completing the job. We have the experience and expertise to manage your cleanup needs so that you are free to focus on your number one priority: your patients! 

Types of Facilities:

  • Hospitals
  • Assisted Living Centers
  • Outpatient Surgical Centers
  • Electronics and Machine Restoration
  • Hospice Facilities
  • Senior Living Facilities
  • Medical Office Buildings

SERVPRO of Coeur d'Alene is available 24-7/365 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

Have an emergency at your healthcare facility? – Call Us at 208-457-1234!

We Can Manage the Unique Safety Concerns of Restoring Your Healthcare Facility

We understand that time is crucial for both you and your patients. You can trust Team SERVPRO of Coeur d'Alene to efficiently restore your facility while adhering to the highest sanitation standards. Our professionals are trained to be mindful of safety, legal, and environmental concerns while working within your budgetary constraints. We know you are in the business of saving lives; our goal is to ensure you have a safe, clean space to do so.

Our Experience Includes:

  • Biohazard Remediation
  • Total Project Management
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Smoke and Soot Cleanup
  • Odor Removal
  • Mold Removal
  • Document and Records Recovery

Why Choose SERVPRO?

Faster to Any Size Disaster

Speed is key. With over 1,800 Franchises across the U.S. and Canada, you can expect emergency work to begin quickly because there's always a SERVPRO location nearby. A fast response lessens the damage, limits further damage, and reduces cost.

Scalable Resources To Accommodate Any Size Project

As a national leader in the restoration industry, SERVPRO can scale the number of personnel, equipment, and project management team members to accommodate any size project. For major events and large scale losses, we can mobilize one of our elite Commercial Large Loss Teams.

Flexible Solutions To Allow Normal Operations

We understand that your educational facility needs to continue operating, even in the face of disaster. In many cases, SERVPRO can clean up in a way that the damaged space can be safely isolated from functional space so that normal operations can proceed around the cleanup. 

If you are in need of any of these services, please don't hesitate to call us. We are "Faster To Any Disaster" and make it "Like it never even happened." 

Your Trusted Restoration Company

12/2/2020 (Permalink)

Fire started in an oven Fire started in an oven

Fires happen all around us! They are those kind of emergencies that nobody wants to have to deal with. They can leave families in despair, worrying about having coverage for their home and belongings. One thing we don't want you to worry about is having the right restoration company taking care of you! We have years of experience working with insurance carriers and agents all over the nation, as well as our first responders. It is our job and our duty to help our community and support them when tragedy strikes. If you ever encounter a fire, you can have peace of mind knowing that when you call our local office, we will be on our way to assist. SERVPRO of Coeur d'Alene offers what we call our 1-4-8 response time guarantee. This means that within one hour you will be contacted, within four hours we will be on the scene doing what we do best and in eight hours you or your insurance contact are getting a verbal or written estimate of services. Don't hesitate to call us 24 hours a day, 7 days a week at 208.457.1234. We are here for you!

Why SERVPRO- Trained and Knowlegable

12/2/2020 (Permalink)

Male and Female SERVPRO employees at an event Male and Female SERVPRO employees at an event

During these Covid times it is important that you have a restoration company available that has the correct tools, equipment, knowledge and attitude to get the job done right! What makes SERVPRO different? With over 1800 locations nationwide and in Canada, with years of experience and over 15,000 trained employees, we've only succeeded and grown with every year. Trust is one of the most important values when looking for a restoration company. You are entrusting your emergency situation to us, in many regards you are entrusting your home, family and contents. You will be looking for a restoration company that is reputable, trustworthy and most importantly a company that will take care of your situation like they would their own. Our motto still stands, we make it "Like it never even happened." SERVPRO of Coeur d'Alene is one of the many locations SERVPRO has nationwide. We are locally owned and operated and take pride in the work that we do for our community and its surrounding areas. So, when you are looking for the right company to handle your emergency, call SERVPRO of Coeur d'Alene at 208.457.1234.

Cleaning- Know The Difference

12/2/2020 (Permalink)

Red and White- FAQ Frequently Asked Questions picture Red and White- FAQ Frequently Asked Questions picture

Why SERVPRO? 

Cleaning- Know The Difference 

12/2/2020

When looking for information to clean your home or business (especially during times of COVID), it is very important to know the facts of what works and why! 

SERVPRO of Coeur d'Alene wants to give you this information... KNOWLEDGE IS POWER! 

So, what needs to be done to help your home or business stay clean and sanitary? 

Here are some informational tips that will help!!!

* What does a Sanitizer do?

Sanitizers reduce pathogens to safe levels for occupants! (Fogging is a great example of this).

 * What does a Disinfectant do?

Disinfecting destroys microorganisms but does not destroy their spores. (After fogging, wipe down is considered disinfecting) 

* What does a Sterilizer do?

Sterilizers destroy microorganisms including their spores. (These are considered "STERILE environments") Most of what we do, is Sanitize and Disinfect.

Stay safe and healthy! There is POWER in knowing the difference.:)

Call SERVPRO of Coeur d'Alene for all of your restoration needs. 208-457-1234

Commercial Storm Damage

12/2/2020 (Permalink)

SERVPRO "If you have storm damage" picture SERVPRO "If you have storm damage" picture

Storm Damage 

Commercial Storm Damage

12/2/2020

Storms and inclement weather are definitely devastating to any business! Wind damage, heavy rain, snow and ice and flooding can occur suddenly and cause substantial damage in a matter of minutes. There is never a convenient time for flooding or storm damage to strike your business. Every hour that is spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

  • 24 Hour Emergency Service
  •  Faster to Any Size Disaster
  •  A Trusted Leader in the Storm and Water Restoration Industry with over 1,850 Franchises
  • Trained and Knowledgeable Staff 

Commercial Restoration Presents Unique Challenges

SERVPRO of Coeur d'Alene has the training, experience, and equipment to handle large commercial storm or water damage emergencies. Regardless of your property type or size, we will respond quickly to clean the property and manage the restoration project through to its completion.

Call us today @ 208-457-1234

Safety Measures for your Business & Employees

12/2/2020 (Permalink)

Safety is our priority picture Safety is our priority picture

Commercial 

Safety Measures for your Business & Employees

12/2/2020

Keeping your workplace safe encourages your employees to...

-Practice good hygiene and stop shaking hands (use other non-contact methods of greeting and clean hands with sanitizer or wash their hands frequently).

-Avoid touching faces and cover coughs and sneezes.

-Disinfect surfaces like doorknobs, tables, desks, and handrails regularly and increase ventilation by opening windows or adjusting air conditioning.

-Be careful with meetings and travel. Use video conferencing, if available, for meetings. When video conferencing is not possible, hold meetings in open, well-ventilated spaces. Consider adjusting or postponing large meetings or gatherings.

-Assess risks of business travel.

-Handle food carefully. Limit sharing food with others and strengthen health screenings for cafeteria staff and their close contacts. Ensure cafeteria staff and their close contacts practice strict hygiene.

-Stay home if sick or if there is a sick family member in the home.

These tips are brought to you by your local SERVPRO of Coeur d'Alene. 

208-457-1234

Black VS Gray Water

12/2/2020 (Permalink)

water black versus gray picture water black verses gray picture

Water Damage

Black VS Gray Water

12/2/2020

Every single day we use water, it is the most important thing for man and all living things to survive. Most water is collected as waste-water. Our daily activities and chores that involve using water, produce waste-water which is collected in tanks. Waste-water has two categories, black water and gray water. These two different kinds of waste-water must be kept in separate tanks because they each have different levels of contamination and are treated differently.

Black water is waste-water from toilets and bathrooms that include fecal matter and urine. Also known as sewage or brown water, it can carry disease causing bacteria that are harmful to anyone who encounters it (Also considered Category 3). Black water can also be referred to as flood water that generally comes from overflowing bodies of water as a result of heavy rain, hurricanes, tsunamis or typhoons that combine with sewage water that can overloaded with bacteria. Recycled black water is only used as fertilizer, it must be processed and decomposed accurately to destroy the bacteria.

Gray water is waste-water that comes from sinks, washing machines, and bathtubs (also known as Category 2 water). It doesn’t have as many contaminants as black-water and is easier to treat. Recycled gray water can be used for irrigation and in constructed wetlands. If the gray water is from the sink, food particles from it can help nourish plants. Recycled gray water is very useful when it comes to times of drought when water is scarce.

Never drink gray water or black water, if you have an issue with either one, you will need to have it addressed to fix it right away. If gray water goes untreated, it can turn to black water within 48 to 72 hours.

Call us anytime for assistance at 208-457-1234. SERVPRO of Coeur d'Alene is here to help! 

Winter Storm Damage Tips

12/2/2020 (Permalink)

White snow and red winter storm sign White snow and red winter storm sign

Storm Damage 

Take Care of Your Roof

* Keep your gutters clear of debris! This will keep ice for accumulating and backing up and will prevent further damage to your shingles.

*Trim your trees all year-round to prevent broken branches.

Highlights:

  • Roof care is essential to prevent further damages to your home!
  • Keep an eye on any ice dams that may form
  • Watch for water intrusion in your walls and ceilings.
  • Keep walkways and driveways clear.

How to Prevent Ice Dams:

  • Eliminate heat sources which may be under your roof (examples are: lights and heaters in attic spaces).
  • Keep your attic cool and well ventilated.
  • Contact a roofing professional to remove snow or fix broken shingles.
  • Invest in a roof rake if possible. This is a tool that allows you to stand on the ground and safely brush snow off of your roof.
  • Avoid trying to chip away at any ice dams that have formed. This could damage your roof and gutter. 
  • Talk with your roofing professional about sealing the roof deck with a moisture barrier.

Remember to call SERVPRO of Coeur d'Alene with any STORM Emergency. We are here 24/7, 365 days a year at 208-457-1234.

Commercial Services- What We Handle!

12/2/2020 (Permalink)

Green, orange and white COMMERCIAL SERVICES picture Green, orange and white COMMERCIAL SERVICES picture

Commercial Services

What we handle!

12/2/2020

Your locally owned and operated SERVPRO of Coeur d'Alene provides Commercial Cleaning and Restoration Services in and around The Pacific Northwest. SERVPRO of Coeur d'Alene is a trusted leader and we service many local businesses for building maintenance as well as for any emergency (such as flood, fire, mold or biohazard). A list of services is below.

  • Mold Remediation 
  • Water Restoration
  • Fire Restoration
  • Floor Cleaning
  • Fogging and wipe down services
  • Content Cleaning
  • General Cleaning
  • Biohazard Cleanup
  • Reconstruction
  • Tarping
  • Etc.

SERVPRO of Coeur d'Alene is licensed and trained to handle all of your commercial cleaning and restoration needs and the team is available 24 hours a day 7 days a week. Our team is always ready to assist with any of commercial services and will handle the services it in a polite way so we do not disrupt customers or employees (should your business be open and operating while we are performing services). 

Call anytime at 208-457-1234.

We are here for you!

Why SERVPRO CDA Testimonials

11/10/2020 (Permalink)

SERVPRO We're Open for Business picture SERVPRO We're Open for Business picture

Why SERVPRO CDA 

Customer Testimonials 

11/10/2020

If you have ever had a disaster in your home whether it was flooding and water damage, fire or smoke damage, discovering mold in a hidden corner, or you have a bat infestation in your attic you might wonder who among all the restoration and clean up companies to call. SERVPRO has over 50 years of experience, highly trained certified technicians, 24-hour emergency service, we are locally owned and operated, and a trusted leader in the restoration industry.  If you are not sure if SERVPRO is the right pick, please check out these testimonials left by some of our customers!

A horrendous mess made into an incredible experience by an amazing team of professionals. When I first called SERVPRO, I was over my head and in tears with the mess I was left to clean up by myself. Paige and Angela listened carefully and patiently to my plight and were efficient with providing an estimate that worked with my finances. They were ready to clean faster than I was, and when it came time to do the dirty work, their awesome team, Cindy, Sabrina, and Matt, were friendly, polite, compassionate and efficient beyond measure. They turned "the rat room" into a cellar, and made a level of clean that I have never seen in that space before. I will forever recommend SERVPRO and their teams of professionals for any restoration or deep cleaning work. Would I personally hire them again? Undoubtedly, absolutely, 110%

(Review on Google)

The team at SERVPRO is by far the best. I work with a lot of different companies and I’ve never worked with such an honest, kind, fair and hard-working team. I will ALWAYS recommend them to all my customers, friends and family.

(Review on Google)

Wow! My wife called while I was at work and said the basement flooded. Water had gotten underneath LVP and a Bar area. The team was on scene in less than an hour and although we had the visible water cleaned up they pulled minimal moldings and placed equipment to dry everything out. 24 hours later everything was dry! Will definitely recommend them to anyone that could use their services! A +.

(Review on Facebook)

When looking for the right professionals for restoration, call SERVPRO of Coeur d'Alene @ 208-457-1234.

Proprietary Cleaning Agents And Your Home!

11/10/2020 (Permalink)

Flooded Basement Flooded Basement

Our Technicians Use a Variety of Proprietary Cleaning Agents to Restore North Idaho Homes

11/10/2020

No matter where you live, it can flood. Severe weather, torrential rainfall and melting snow can cause flooding. When floodwaters rage, they invade homes, leaving disaster in its path. Water extraction and cleanup are a primary concern.

How are Homes Affected by Floodwater?
During natural disasters, 90% of the damage is caused by flooding. Floodwater is Category III, meaning it is highly contaminated. Sewage, bacteria, debris, and medical waste can all be found in the water pouring into your home due to flooding. Standing water is not only a biohazard, but the moisture alone can damage structural elements and the contents of the residence. Flooded homes needs professional mitigation.

Decontaminating the Premises
Water extraction and sanitation are dealt with before structural drying begins. Preventing the spread of microbes is an immediate concern. Our EPA-registered proprietary cleaning agents remove contaminants and help with foul odors. We employ the following:
    •    Antimicrobials – These products inhibit microbe growth and development, preventing them from spreading.
    •    Biocides –Chemical agents that mitigate living organisms. Viricides and fungicides are in this group and deal with microbial sanitary concerns.
    •    Disinfectant – Common disinfectants include quaternaries, alcohol, chlorines, and phenols. This class of antimicrobials kills up to 99% of germs.
    •    Sanitizers – Cleaning agents that reduce microbial levels to safe levels.
    •    Sporicides – remediate bacterial growth and fungus. Used for mold.

Contaminated surfaces get treated with the appropriate cleaning agent. As cleanup and restoration move forward, items are re-treated as needed. Our technicians are experts in flood damage control. Our goal is to return your home to preloss condition, if possible.

Contact SERVPRO of Coeur d'Alene at (208) 457-1234 for expert flood damage service. We’re Faster to Any Size Disaster!

SERVPRO Has The Equipment You Need

11/10/2020 (Permalink)

Flooded Kitchen and Hall Space Flooded Kitchen and Hall Space

SERVPRO has the Equipment and Manpower for Complete Flood Damage Restoration 

11/10/2020

Floodwaters can inundate a home in minutes, bringing water, debris, and toxic chemicals/materials into your home. Many homeowners do not have flood insurance due to the expense, or insurance coverage is not offered. When a flood occurs, many try to do the cleanup themselves to save money. However, there can be severe impacts taking this approach.

SERVPRO has witnessed the results and the damage caused by floods. We bring a team of experts and high capacity equipment to extract the water, remove damaged materials, and disinfect all affected areas. Unsalvageable materials are removed, and anything that can be salvaged is saved. Our equipment is set up in specific patterns to efficiently remove humidity and dry your home, including difficult to reach areas.

How Long Does it Take to Dry My Home?

The amount of flood damage can vary. The size and the scope of the loss, how long the water was in place, and the kind of building materials will determine how long it takes to dry your home. Shop-Vacs and room fans cannot correctly dry materials and structure before mold begins to set in.

SERVPRO utilizes high volume air movers and dehumidifiers to dry the affected area properly. A home or office can be dried within two or three days from the initial event. However, homeowners who initially tried to dry their homes before calling our team may find more water damage caused by the long exposure. Wood products absorb moisture and swell. Moisture can seep into concrete walls, which takes longer to dry. Mold colonies may have also begun to grow.

Don’t hesitate to call SERVPRO of Coeur d'Alene to help avoid additional water damage by allowing water to penetrate structures and building materials.

Call Today @ 208-457-1234

Storm Damage And Your Property

11/10/2020 (Permalink)

Snowy Background- SERVPRO "we are here to help" Snowy Background- SERVPRO "we are here to help"

Storm Damage And Your Property 

11/10/2020

Dealing with repairs and insurance companies after severe weather hits your property can be difficult. Homeowners can use the following tips to help tackle the storm damage caused by hard rains, flooding, or storm-related issues.

SAFETY FIRST

If you and your family were away from home when the storm hit, do not return until it has been confirmed safe. Contact a storm damage expert like SERVPRO of Coeur d'Alene; we’ll help you determine what the next step should be.

INSURANCE

You will need to contact your homeowners’ insurance agent as soon as possible. If your neighborhood has sustained widespread damage, find out if any special teams of insurance agents, relief workers, or contractors are coming to the area. Check your policy to find out what actions you need to take or talk to your agent to make sure you are following the proper procedures. Not following these actions correctly could result in a reduced claim. Inspect your property and make a list of all damages; take photographs of all noted damage if at all possible.

RECORDING AND DOCUMENTING

Document your neighbor’s damages, as well; this can prevent the insurance provider from downgrading your claim by saying the damage is from your neglect of maintenance or other unrelated issues by giving them a way to compare. Keep a record of all the communication you have with your insurance provider, and don’t do any unnecessary repair work yourself. Hire a trusted storm damage restoration service provider such as SERVPRO of Coeur d'Alene to handle any repairs.

BE SCAM FREE

Always check the adjuster’s identification. If you are evacuated, ask for money from your claim upfront. If they agree, you will be given a check for an amount that will be deducted from your final settlement. Some providers will automatically offer a partial payment early on during the process. Review it carefully and decline it if you feel uncomfortable with any part of it. Never be afraid to ask questions and to expect an answer that makes sense or seems fair. 

Dealing with the aftermath of a storm is stressful, but reacting properly will be an immense help and can prevent problems down the road.

Your SERVPRO of Coeur d'Alene team is ready to help 24/7. Call us for your fire or water damage issues at (208) 457-1234, or visit our website.

Unexpected Fire Hazards in Your Home

10/8/2020 (Permalink)

Picture of exterior house on fire Picture of exterior house on fire

Unexpected Fire Hazards in Your Home 

Your Home and You...

10/8/2020

Some of the most dangerous fire hazards in your home are completely unexpected and are things you might not think about on a daily basis. Not all fire hazards are so predictable like leaving a candle unattended or smoking inside your house. The lesser-known fire hazards are just as troubling than most common ones because you do not see them coming until it is too late.

Here are some unexpected fire hazards in your home that you should pay attention to:

  • Dryer lint – Excessive heat and lint buildup is just asking for trouble. It is important to clean the dryer vent and exhaust duct regularly.
  • Dust – Dust can be a fire hazard if it collects near floor heaters, electronics and sockets. If sparks fly, dust piles can ignite and start a house fire. Be sure to look under appliances and remove dust buildup.
  • Gas water heater – Clothes piled too close to a gas water heater can ignite when the water heater comes on.
  • Laptops – Laptops running for long periods of time tend to get fairly hot. A hot laptop that is left on a bed, couch, blanket or other soft surfaces can prevent air flow in and out of the cooling vents. This can produce enough heat to ignite and start a fire.
  • Crumbs in the toaster – Have you checked your toaster crumbs recently? As crumbs pile up on the bottom, a spark can easily catch fire and start a flame that catches on to items surrounding the toaster.
  • Leaves in gutters – Allowing leaves to gather up in your gutters or bushes to over grow can cause a major fire risk. Be sure to clean your gutters and your lawn regularly to reduce the risk of a fire.

An unexpected fire is devastating and can destroy your home along with your personal belongs. Be proactive in protecting your home from a fire hazard. Be alert and check your house routinely. If the unimaginable ever does happen, we are always ready to help.

SERVPRO of Coeur d'Alene 208-457-1234 

Fire Departments and House Fires

10/8/2020 (Permalink)

Picture of fire truck Picture of Fire Truck

Fire Departments and House Fires 

House Fires and You! 

10/8/2020

House fires are caused by a number of things, such as lightning, brush fires, electrical shorts, candles, fireplaces, heaters and more. Fire damage is often doubled with water damage due to the firefighters' efforts to extinguish the flames. 

Home fires are dangerous. The best precautions to take are having a plan in case of emergencies and having working smoke detectors in the home. A plan needs to be in place of how each person will get out of the house and where to meet in the event of a fire.

Fire is fast and deadly. The smoke is just as dangerous as the flames. Once you are outside of your home during a fire, NEVER re-enter the home. The smoke will make it hard to see and breathe. Wait for the fire department to do what they are there to do, talk with your agent and CALL SERVPRO of Coeur d'Alene at 208-457-1234. We are trained and experienced to help you with fire damage including: board ups, reconstruction, content cleaning from smoke and soot, and the list goes on.  

Should you experience a fire damage, we are always #HereToHelp.

Categories of Water Damage

10/5/2020 (Permalink)

Water in a commercial hallway Water in a commercial hallway

Categories of Water Damage 

1, 2, 3 and GO! 

10/5/2020

One of the first things our water technicians learn while training is the difference between Category 1, 2 and 3 water and how to treat each damage.

Category 1- This water just means it is clean water and it does not pose a risk if a person comes in contact with it. It could be from faucets, water fountains, the bathtub. Category 1 water can change to category 2 or 3 if it comes into contact with other sources, surfaces or materials.

Category 2- This water or “gray water” damage come from toilet bowls with urine, washing machines, dishwashers, and sump pump failures. This type of water contains a significant degree of chemical, biological or physical contaminants.

Category 3- This water or “black water” is the most dangerous type of classification. It is extremely unsanitary, since it contains pathogenic, toxigenic and many types of harmful bacteria. This type of water could cause severe illnesses or even death if ingested. Sewage backup, flooding, standing water and ground surface water are categorized as 3.

SERVPRO of Coeur d'Alene is available 24 hours a day and has the knowledge and experience to deal with any of these categories for water. Call us anytime @ 208-457-1234 and let us handle this disaster for you!

Cleaning Services and Commercial Buildings

10/5/2020 (Permalink)

Green SERVPRO truck in front of commercial building Green SERVPRO truck in front of commercial building

Cleaning Services and Commercial Buildings

You and your business! 

10/5/2020

Whether you need cleaning for a commercial office or require industrial cleaning services, SERVPRO of Coeur d'Alene can help! You'll never have the worry and stress of wondering if you have placed your business in the right hands! When grime, odor, and moisture issues go beyond the scope of your regular janitorial service, you can trust the professionals! SERVPRO of Coeur d'Alene is located in Hayden, ID. We are trained, experienced and detailed in what we can do and have your very best interest in mind. Your concerns matter to us!

So, whether it’s removing an odor problem or deep cleaning flooring and/or carpets, you can rely on us to make your workspace or warehouse shine like it once did before.

We get the job done right! Our SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products 

Have Questions? Call Today 208-457-1234!

Our New CSC Program

6/18/2020 (Permalink)

Our New CSC Program

Certified: SERVPRO Cleaned 

6/18/2020

It is not uncommon to think of a cleaning service as a janitorial service. After all, to many of us, that is what is it- right? Well, SERVPRO is here to change the mindset of what "cleaning" truly is. Our Certified: SERVPRO Cleaned program offers the following benefits. 

1) We Consult With You-

This is a tailored cleaning program to meet your needs. Right down to the details of your business- we make it work for you and what you need!

2) Clean-

This is proactive and COVID-19 emergency response cleaning. SERVPRO of Coeur d'Alene is trained in bio-hazard cleaning. Decontamination for porous and non-porous surfaces and adhering to the CDC standards. EPA approved and hospital grade products.

3) Certify- 

Committed to cleaning from your employees to consumers. Reassurance for yourself, your business and your clients is important to us. With our "Higher Standard of Clean" touch points we can include window emblems, signage, digital footprints and more. 

 When you think of Clean, think of Certified: SERVPRO Cleaned. Call us today to set a consultation. 

Start to Plan, Prepare and Prevent

6/18/2020 (Permalink)

Start to Plan, Prepare and Prevent

Did you know that wildfire season is year-round in many parts of the country? What can you do to help support and protect your family?

Wildfire Planning

May is Wildfire Awareness month. As the weather becomes warmer and wild-land vegetation, or fuels, begin to dry out, it becomes the most imperative time to plan for the wildfires.

in wildfires, embers cause most home ignitions. Residents can harden their homes and minimize their property damage. This helps reduce putting any  firefighter and their communities at risk. Hardening your home helps to create defensible space on private property. 

Preparing your home

Make your home survivable and community adaptable to wildfires. Learning how to mitigate wildfire risks around your property and community are essential pieces of information to have.

Preventing wildfires from occurring

Public plays a valuable role in prevention of wildfires. The national average is high and most of these fires can be prevented.

Preventable any wildfire can threaten lives, property, and our natural resources. Whether it is properly extinguishing a campfire or keeping your vehicle maintained to prevent sparks- a few simple steps can be taken to make sure wildfires don't happen.

Check out on-line resources to learn about wildfire prevention in your state or area. 

SERVPRO of Coeur d'Alene offers our services to make sure our community and firefighters are supported.  

Why Hospital Grade Disinfectants for my Commercial Building?

6/9/2020 (Permalink)

Why are Hospital Grade Disinfectants Important?

06/09/2020

Hospital grade disinfectants clean and reduce the risk of infections. Although often they are associated with medical facilities, hospital grade disinfectants have become increasingly popular! They’re designed to kill germs and sanitize surfaces in areas where bacteria continues to grow. The use of hospital grade disinfectants in cleaning efforts has many benefits.

A large reason for using hospital grade disinfectants is their ability to significantly reduce or even eliminate the incidence of infection. Infection is a serious health threat that can involve transmission of diseases from person to person. Bacteria cannot always be eliminated entirely with typical household cleaners. For example, a bathroom may look relatively “clean” despite a really unpleasant smell that persists. Hospital grade disinfectants can leave surfaces sparkling clean while killing these bacteria’s. These disinfectants are broad spectrum and can be used for multiple areas, from tile and glass to stainless steel and laminate flooring. This makes them usable on just about any area, including bathrooms, offices, kitchens, cafeterias, etc. Hospital grade disinfectants are some of the most efficient and popular products in the professional cleaning industry. They are also the solution for recurring pathogenic issues that often occur in and around bathrooms.

SERVPRO has EPA approved, hospital grade disinfectants for your cleaning needs.

For more information or for a bid, please contact our local location directly.

Snowbirds and Water Damage

6/9/2020 (Permalink)

Snowbirds and Water Damage 

06/09/2020

Have you ever been away, living in your vacation home while the weather was bad and wondered if your home was okay? Maybe you've heard the horror stories of "Snowbirds" coming back to their properties and noticing flooding, warped floors, sloping ceilings etc. 

Unfortunately, these things are all too common. Finding a trusted restoration company that can take care of the damages and restore your property becomes an essential part of the process. SERVPRO of Coeur d'Alene specializes in these services with over 50 years of experience! 

SERVPRO of Coeur d'Alene cares about what matters to you! Our 1-4-8 response time guarantee ensures that you will be contacted and our team will respond promptly. When water damage invades your home, call your local SERVPRO of Coeur d'Alene location. We are here for you and "Faster To Any Disaster". 

Your Property and Water Damage

6/9/2020 (Permalink)

Your Property & Water Damage

06/09/2020

As you are aware, the effects of water damage in a home or business can be absolutely devastating.  It can happen as a result of natural disasters, leakage, etc. If left alone, further structural damages, rotting, mold and/or other health-threatening hazards can occur.

Swelling walls or ceilings, a smell of mildew, rusted piping and/or rotted wood are all telltale signs of water damage and its effects! Mold is also a serious threat.  If your home or business has recently been affected by water damage, please do not wait- call the professionals! Peace of mind is one thing you shouldn’t give up in any emergency. Our trained technicians are ready and willing to make it “Like it never even happened”.

We are here for you 24/7, 365 days a year for any emergency. SERVPRO of Coeur d’Alene at your service!  

One and Only- SERVPROXIDE

5/11/2020 (Permalink)

SERVPROXIDE 

05/11/2020

Specific to SERVPRO and designed for our customers needs! 

When you think about chemicals, what is safe to use and where is originates from, consider SERVPRO products. In particular, our one and only SERVPROXIDE! 

SERVPROXIDE is EPA registered, stabilized chlorine dioxide-based disinfectant and sanitizer. It is designed to kill harmful bacteria, viruses and mold on hard surfaces and is an effective sanitizer for soft surfaces. SERVPROXIDE carries the EPA's lowest toxicity rating, making it safe for everyday use. 

SERVPRO of Coeur d'Alene uses SERVPROXIDE in the following capacity: 

* Spray and Wipe 

* ULV Mist/ Wet Fogging

For more information about this amazing product, please feel free to call us directly @ 208-457-1234! 

SERVPRO of Coeur d'Alene is here to help our local communities and are always looking for ways to better assist those who are in need of our services. 

STAY SAFE!!!

Flooding in Basements

5/4/2020 (Permalink)

Flooding in Basements 

05/04/2020

Too many homeowners have descended their basement steps to find a pool of murky water. Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Coeur d'Alene is highly trained in water damage restoration including basement and crawlspace flooding. We have the experience, expertise, and equipment to remove the water and dry your basement properly. Their water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call Us Today 208-457-1234

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Coeur d'Alene offers 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.

Faster to Any Size Basement Emergency

Immediate action is crucial when dealing with flooded basements. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size water emergency.

Highly Trained Water Restoration Specialists

As water damage specialists, SERVPRO of Coeur d'Alene has the expertise and advanced training that enables them to get your basement dried properly and any affected belongings cleaned and dried. They use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about water damage training/certificates.

Remember- SERVPRO of Coeur d'Alene is here for you for any emergency! 

Water Damage- What to do!

5/4/2020 (Permalink)

Water Damage In Your Home

05/04/2020

Have you noticed water in the wrong places? Water damage can come from many sources and so it's important to watch for signs. A cracked foundation, broken pipeline or leaking water heater can cause major issues. If one of these things happen in your home, it can cause panic and leave a person confused as to what to do next. That's where SERVPRO of Coeur d'Alene comes in. Our trained technicians are here for you 24/7, 365 days a year to help when you need us the most.

SERVPRO of Coeur d'Alene can help you with:

  • Water damage & Mold Remediation
  • Fire Damage
  • Disinfecting
  • Odor Removal
  • Interior & Exterior Rebuilds
  • Bio Hazard 
  • Roof Tarping
  • Etc.....

Here are some areas that may cause water damage in or around your home. 

  1.  Leaky AC System 
  2. Rusty or Faulty Plumbing 
  3. Sump Pump Failure
  4. Frozen or Damaged Water Pipes
  5. Damaged Roofs
  6. Toilet leaks

Knowing what to do and who to call is your number one job in situations like these! SERVPRO of Coeur d'Alene works hard to make it "Like it never even happened," and is here for you! 

Call us today @ 208-457-1234

Disinfectants VS Sanitizers

4/20/2020 (Permalink)

Disinfectants VS Sanitizers

Is there a difference???

April 20, 2020

In today's world, it seems to be very different than just a few months ago. So many are living in fear of the future, while others are just trying to understand how they can keep themselves and their families safe. The Coronavirus has affected us all in one way or another. In this blog, we hope to share some information with you that will help you be more informed so that you and your loved ones stay safe and happy!

What is a disinfectant and what does it do? Disinfectants help in KILLING a wide range of microorganisms. Then what are sanitizers for? Sanitizers generally just REDUCE bacteria. Cleaners on the other hand, do neither. The main purpose of a cleaner is to remove DIRT from surfaces and materials. 

Sanitizers are certified through the EPA (Environmental Protection Agency) for bacteria only. Disinfectants can also be certified to KILL viruses, mold, mildew and fungi. At SERVPRO of Coeur d'Alene we have hospital grade disinfectants to help with your needs (for home or business).

SERVPRO of Coeur d'Alene offers its support to the community with various services like fogging, spray and wipe and rental equipment (such as: air scrubbers, ozone machines, industrial fans and dehumidifiers). Our hope at SERVPRO of Coeur d'Alene is to educate and help our North Idaho area rise above the fears that are out there and prevent more spread of the virus. 

For more information or if you would like a bid, please call us direct at 208-457-1234. 

Commercial Cleaning

4/2/2020 (Permalink)

Commercial Cleaning 

During Hard Times 

4/2/2020

SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bio remediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the Coronavirus.

Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the Coronavirus, SERVPRO of Coeur d'Alene follows all guidelines as provided by the CDC and local authorities.

SERVPRO of Coeur d'Alene can respond quickly and effectively to help minimize business interruption to your company. SERVPRO of Coeur d'Alene professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well. The CDC also recommends regular cleaning of the following areas/items: SERVPRO of Coeur d'Alene has trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Call us anytime, 365 days a year 24/7! SERVPRO of Coeur d'Alene is an Essential Service and is open to help! 

208-457-1234

Protein Fires

1/3/2020 (Permalink)

SERVPRO of Coeur d'Alene 

Protein/ Kitchen Fires 

1/3/2020 

Information that has been recorded and received from the US Fire Administration says: cooking has caused 50% of all of home fires (2014 edition). These fires are called "Protein Fires" which happen as a result of burnt meats, eggs or any other food that contains protein. These fires do not necessarily cause dark smoke or large flames. It is not sufficient enough just to wipe down the area (even though it may look like that is all that needs to be done). The smell of any protein fire can leave quite an unpleasant odor which you will want to have taken care of immediately! The smell will affect your furniture and walls more than just a regular fire would. "Protein Fires" quickly absorb into any surrounding upholstery, cabinets, ceiling and walls. Additionally, "Protein Fires" leave behind layers of cooking grease. Removing this can be nearly impossible and trying to eliminate the odor can be very time consuming and frustrating. 

 Here are some tips on removing cooking grease: 

*Cover kitchen floor with plastic or old rags- preventing more damage from occurring. 

* Mix 2 tablespoons of vinegar and squirt dish washing soap for every quart of warm water into a bucket. 

*Use a submerged sponge mop with cleaning solution and ring out any excess. 

*Use submerged sponge to gently (but effectively) scrub kitchen counter tops, cabinets, ceilings and walls (with using back and forth motion). Repeat 3 times as needed. Use a soft bristled brush for extra scrubbing on tougher grease areas. This not only helps to remove grease spots, but also the awful, lingering smell of a protein fire. 

*Once scrubbing is done, rinse sponge, pour any remaining solution out and clean mop and/or rags. 

* Softly wipe (to remove) remaining residue from the cleaning solution using only fresh water and a clean sponge and/or rag. 

* Take off cover from flooring and scrub. 

* Dry all surfaces.

If staining remains, you may use a fresh coat of paint to cover area. If odors still remain, call your SERVPRO of Coeur d'Alene professionals. We have the right cleaning power and equipment to handle your "Protein Fire" needs. 

We are available 24/7, 365 days a year @ 208-457-1234.

SERVPRO of Coeur d'Alene

Commercial Storm Damage Restoration

12/4/2019 (Permalink)

COMMERCIAL STORM DAMAGE RESTORATION

12/4/2019

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. There’s never a convenient time for flooding or water damage to strike, and storms don’t just strike during regular business hours; that’s why SERVPRO of Coeur d’Alene offers 24-hour emergency service 365 days per year.

Every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give our Professionals a call and they’ll be there fast with the help you need.

  •  24 Hour Emergency Services
  •  Faster to Any Size Disaster
  •  A Trusted Leader in the Storm and Water Restoration Industry with over 1,700 Franchises
  •  Highly Trained Storm and Water Damage Restoration Specialists

Storm or Flood Damage? Call Us Today @ 208-457-1234!

Disaster Recovery Team

The SERVPRO Disaster Recovery Team can provide help whether it’s a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO of Coeur d’Alene is prepared for the unpredictable.

Wind Storm Damage

12/4/2019 (Permalink)

Wind Storm Damage 

12/4/2019 

SERVPRO of Coeur d'Alene specializes in storm and flood damage restoration. Our crews are highly trained and use specialized equipment to restore your property to its pre-storm condition!

Faster Response

Since we are locally owned and operated, we are able to respond quickly with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Northwest, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of over 1,700 Locations across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 208-457-1234!

SERVPRO of Coeur d'Alene

Residential Fires/ Christmas

12/3/2019 (Permalink)

Residential Fires/ Christmas

12/3/2019

SERVPRO of Coeur d’Alene has important safety information to help make sure the holiday season is a safe one for you and your family!

The sight of flickering lights and the ever-ready winter greens are “today’s hallmark” for the holiday season. These “hallmarks” can present some serious fire hazards that can quickly turn into a devastating situation. It is important for SERVPRO of Coeur d’Alene to offer information to help everyone safely enjoy this season!

“Fire Facts” for the Winter Holiday Season:

  • Distribute lighting equipment evenly and sparingly. Try not to overload your extension cords. Lighting equipment was involved in more than two of every five (44%) homes. Christmas tree fires is a high risk for house fires!
  • Two of every five (39%) home Christmas tree fires tend to start in the family living room. Five percent are due to chimney or flue issues. One-fifth (21%) of Christmas decoration fires start in kitchens. Sixteen percent start in the living room, family room and/or the family den.
  • Almost three of every five (57%) December home decoration fires were started by a candle, compared to one-third (32%) of fires in January to November.

Christmas Tree Fires/ Decorations:

Being careful to decorate your home can help make your holiday much safer. Between 2013-2017, U.S. fire departments responded to home fires that started with Christmas trees! These numbers reached the upper hundreds! U.S. fire departments responded to an estimated average of 780 home structure fires per year! These fires began with decorations, excluding fires from Christmas trees.

SERVPRO of Coeur d’Alene wants you to be aware that the disposal of a Christmas Tree is just as important to remember as keeping it up and away from hazards!

Christmas Tree Disposal:
Christmas trees are beautiful, but they are “combustible” items. These items become increasingly flammable as they continue to dry out in your home over the holiday season. More than one-quarter (29%) of home fires that begin with Christmas trees tend to occur in the month of January. Although Christmas tree fires are not the most common, when they do occur, they’re much more likely to be serious hazard.

If you are affected by a Christmas Tree or Decoration Fire, please call us directly at 208-457-1234.

SERVPRO OF Coeur d’Alene

Rental Equipment

12/3/2019 (Permalink)

Why SERVPRO

12/3/2019

Did you know that SERVPRO of Coeur d’Alene rents out our equipment? What equipment do we use? 

  • Air Mover $25.29 a day
  • Dehumidifier $75.00 a day
  • Hepa $105.00 a day
  • Hydroxyl Generator $225.22 a day
  • Ozone Machine $150.00 a day
  • Fire Bird Large Heater $575.00 a day
  • Small Heater $225.00 a day
  • Desiccant Dehumidifier $501.60 a day

For Real Estate Agents, the renting of equipment can make the process of getting a home “ready for move in” essential. SERVPRO of Coeur d’Alene takes time and effort to make sure that we help Real Estate Agents who are in need of services, ensuring their client has a “MOVE IN READY HOME”.

SERVPRO of Coeur d’Alene is located in Hayden, Idaho. Our local franchise also offers free bids for our clients! We not only help our Real Estate friends but many Insurance Agents, Hotels,  Property Managers, Single Family Homes, etc. 

No job is EVER to small or big for SERVPRO of Coeur d'Alene, call us today at 208-457-1234! 

Bursting Pipes in Commercial Businesses

12/3/2019 (Permalink)

Bursting Pipes in Commercial Businesses

12/3/2019

 These following tips for Commercial Property Owners are a “Must Have” for any Business!

What do you do if a pipe bursts in your building? Here are some steps to take in an emergency.

#1 Turn the water off at the main water supply. If this is not a possibility, call your local plumber immediately.

#2 Shut down the power supply if water is seeping from the ceiling and/or walls, then call an electrician.

#3 Turn off any central heating system or immersion heater to prevent causing further damage.

#4 Protect all computer systems, documents and possessions. Move them to a safe location.

#5 Check the whole property (front to back, side to side) for water damage. Look for bulging ceilings and remember, your safety comes first! If possible, have another person check with you.

#6 Open any windows and doors for water-damaged rooms, to allow to dry which may help prevent mold and mildew.

SERVPRO of Coeur d’Alene is here for you and your business if the unexpected strikes! Bursting pipes are no joke and we take your commercial business very seriously. We will work hard to make it “Like it never even happened.” After all, that's our motto!

Call us today at 208-457-1234.

Commercial Retail

12/3/2019 (Permalink)

Commercial Retail 

12/3/2019

SERVPRO of Coeur d'Alene Works Quickly to Get You Back to Business As Usual!

Time is crucial to saving your business when disaster strikes. Every hour spent on recovery is an hour lost of revenue and productivity. Our professionals at SERVPRO of Coeur d'Alene are available 24-7/365 to help remeidate any damage, no matter the cause of the scale of the loss. SERVPRO of Coeur d'Alene is experienced in limiting business interruption, working after hours and around the clock to isolate the damage and restore your space so that you can continue business as usual. 

Types of Facilities:

  • National Chain Stores
  • Supermarkets
  • Shopping Malls
  • Department Stores
  • Specialty Retailers

SERVPRO of Coeur d'Alene is available 24-7/365 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

Have an emergency at your retail facility? – Call Us Now @ 208-457-1234

We Can Restore Your Facility to Pre-Loss Conditions

Whether it's a supermarket or department store, and whether the cause is a fire or a burst pipe, our team will work quickly to assess your cleanup needs and isolate the damage. SERVPRO of Coeur d'Alene is experienced in working with retailers to ensure that all surfaces, displays and merchandise are restored to preloss conditions so that you can re-open your doors as soon as possible.

Our Experience Includes:

  • Total Project Management
  • Inventory Control and Documentation
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Vandalism Cleanup
  • Mold Removal
  • Odor Removal
  • Smoke and Soot Cleanup
  • Document and Records Recovery
  • Electronics/Equipment Restoration

Call us today @ 208-457-1234

Storm Damage and SERVPRO of Coeur d'Alene

12/3/2019 (Permalink)

Storm Damage and SERVPRO of Coeur d'Alene

12/3/2019

Regardless of the Storm Damage, We Can Help

Storms occur with little warning and can be especially devastating, so you’ll need the right company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO of Coeur d'Alene can handle any size disaster. During catastrophic storms and major events, our DRT also known as our Disaster Recovery Team, can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornadoes and wind damage
  • ice Storms and Damage
  • Wild fires

We Are Highly Trained Water Damage Specialists

SERVPRO of Coeur d'Alene specializes in water and storm damage restoration, the cornerstone of our business. SERVPRO of Coeur d'Alene has extensive water damage restoration training that enables us to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

For any of your Clean Up and Restoration needs during a storm, call your local SERVPRO of Coeur d'Alene at 208-457-1234. 

Storm Response

11/21/2019 (Permalink)

SERVPRO Storm Response

At SERVPRO of Coeur d'Alene, we are ready for whatever happens, no matter the time! When it comes to fire & water damage, our professionals work endlessly to make sure our customers are happy and that we walk them through each step of the cleaning process.

We're Highly Trained Storm Damage Specialists

As leaders in the storm and water damage industry, we have advanced training and expertise, not to mention a tremendous amount of hands-on experience. We use this training and experience to quickly dry your home and restore it back to pre-storm condition.

We're Faster to Any Size Disaster

When a storm hits your home or business, you need help immediately. Our quick response will help prevent secondary damage and help reduce restoration costs.

We Have the Resources to Handle Storms and Disasters

We can access the resources and personnel of 1,700 Franchises to handle major storms and disasters. We also have access to special Disaster Recovery Teams strategically located throughout the country to respond to catastrophic storms and events.

Locally Owned and Operated

SERVPRO of Coeur d'Alene is locally owned and operated, so we are part of this community too. When you have a storm event or flooding emergency, we are in the area and ready to help.

Have Storm or Flood Damage?

Call SERVPRO of Coeur d'Alene at 208-457-1234.

Storm Damage and Clean Up Restoration

11/21/2019 (Permalink)

Storm Damage and Clean Up Restoration 

Storm Damage

11/21/2019

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO of Coeur d'Alene has the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today 208-457-1234

SERVPRO of Coeur d'Alene

Why Choose a SERVPRO of Coeur d'Alene?

They’re Faster to Any Size Disaster

SERVPRO of Coeur d'Alene is dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

We Are Highly Trained Water Damage Specialists

We specialize in water and storm damage restoration, the cornerstone of our business. SERVPRO of Coeur d'Alene has extensive water damage restoration training that enables them to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

We Have the Resources to Handle Storms and Disasters

SERVPRO of Coeur d'Alene has a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.

Regardless of the Storm Damage, We Can Help!

Storms occur with little warning and can be especially devastating, so you’ll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO of Coeur d'Alene can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornado's and wind damage
  • Ice and snowstorms
  • Wild fires

Call us today at 208-457-1234

Premier Cleaning and Restoration Services

11/20/2019 (Permalink)

WHY SERVPRO

Premier Cleaning and Restoration Services

11/20/2019 

SERVPRO of Coeur d’Alene specializes in Emergency Services such as: Fire, Water Damage, Mold/ Mildew, Smoke/Soot, Asbestos, Document Drying, Content Cleaning, Bio Hazards, Hoarding, Pack Outs and Rebuilds. Our technicians are trained and are available for your immediate needs. Our locally owned and operated franchise is located in Hayden, Idaho. We take pride in being such a vital part of our community. Teamwork, integrity, honesty and respect are what drives our team. 

SERVPRO of Coeur d’Alene has operated under the same management for over 8 years. Not only do we do Emergency Services, but we also provide Free Emergency Ready Profiles, Lunch and Learns and Vendor Presentations for local businesses. 

Our motto is we are only as good as our last job. SERVPRO of Coeur d’Alene takes pride in making each situation that may arise “Like It Never Even Happened”. 

Call us today for your Emergency Cleaning and Restoration Needs. 

SERVPRO of Coeur d’Alene 

208-457-1234 

SERVPRO Response Times

11/20/2019 (Permalink)

WHY SERVPRO 

SERVPRO Response Times

11/20/2019

SERVPRO of Coeur d’Alene means business! With over 1700 plus franchises and being a trusted vendor to hundreds of Insurance carriers, we offer response times that are incomparable. 

Our Service Guidelines: 

1-4-8 Guarantee

1- Within 1 hour from the notice of loss, a SERVPRO of Coeur d’Alene Professional will contact you to arrange for service.

4- Within 4 hours of loss notification, a SERVPRO of Coeur d’Alene Professional will be onsite to start mitigation services (if necessary). 

8- Within 8 business hours, a verbal briefing of the scope of work will be communicated to the appropriate person by a SERVPRO of Coeur d’Alene Professional.

(Exceptions may apply under certain conditions such as catastrophic events or storm situations)

This is our promise to you! We handle nationwide large loss and are available 24/7, 365 days a year. 

SERVPRO of Coeur d’Alene is “Faster To Any Disaster”. Call us for your Cleaning and Restoration needs today. 

208-457-1234 

Smoke and Soot on Contents

10/31/2019 (Permalink)

FIRE- When Fire hits your home and belongings!

Contents

10/31/2019 

When contents in your home have been affected by smoke and soot damage, it is imperative to know who to call for help! At SERVPRO of Coeur d’Alene we specialize in Fire, Smoke and Soot clean up and Restoration.

Soot usually occurs when matters burn. These matters include (but are not limited to): paper, wood, clothing as well as any synthetic or organic matter. Soot can spread to any room even if the fire only started and ended in one area.

Some of the things to watch out for, include:

  • Soot Inhalation
  • Wet Smoke
  • Smell
  • Staining
  • Corrosion
  • Eye & Skin Irritation

For all of your Fire, Smoke and Soot damage needs, call us directly at 208-457-1234. We are here to help!

Fire Damage Restoration Process

10/31/2019 (Permalink)

Fire Damage Restoration Process

Our SERVPRO process

10/31/2019 

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Coeur d'Alene has the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage?
Call Today 
208-457-1234

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call the SERVPRO National Call Center, which is staffed 24 hours a day. Our representative will ask a series of questions regarding the fire damage event that will help us dispatch the nearest SERVPRO with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, the SERVPRO of Coeur d’Alene can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

SERVPRO of Coeur d’Alene uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

They will clean all of the restorable items and structures that were damaged by the fire. They use a variety of cleaning techniques to restore your belongings to pre-fire condition. They’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Call us today @ 208-457-1234!

Commercial Cleaning

10/28/2019 (Permalink)

COMMERCIAL CLEANING SERVICES 

Commercial Clean up

10/28/2019 

Are you in need of cleaning for a commercial office? Possibly an industrial cleaning services? SERVPRO of Coeur d'Alene franchise can help. Water damage, mold, asbestos and fire can significantly damage your business, which could leave you feeling hopeless and in need of great help! Do you have grime and odor build up in your restaurant’s kitchen? Has it gotten out of control? No need to fret, whether it’s removing an odor problem or deep cleaning flooring or carpets, or helping with a complete disaster, you can rely on SERVPRO of Coeur d'Alene to make your workspace or warehouse look its very best.

SERVPRO of Coeur d'Alene professionals offer cleaning services ranging from cleaning restaurant hoods to removing bio hazard contaminants. We have the specialized training and products to get your property back to business. As your local franchise we will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

Have Questions? Call us today @ 208-457-1234.

Commercial Disaster Recovery

10/7/2019 (Permalink)

Disaster Recovery Team in Puyallap WA. Truck is equipped for 60 employees for 2 weeks of work. Large Loss Division Truck

SERVPRO COMMERCIAL

Disaster Recovery Team 

NO JOB IS TOO LARGE...

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are pre-qualified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO of Coeur d'Alene!

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Should a storm or major event strike, call 1-800-SERVPRO or call our  local office @ 208-457-1234.

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO of Coeur d'Alene is prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Fire Damage Restoration Process

10/7/2019 (Permalink)

Fire Damage residue on customers personal property. Shoes are covered in soot. Fire Damage at a residential home.

SERVPRO of Coeur d'Alene 

Fire Damage Restoration Process...

After the fire trucks leave, your home likely suffers from fire and smoke damage and extensive water damage from firefighting efforts. SERVPRO of Coeur d'Alene has the specialized fire restoration training needed to restore your home to pre-fire condition.

Have Questions About Fire, Smoke, or Soot Damage?
Call Today 1-800-SERVPRO or call us locally @ 208-457-1234.

Every fire damage event is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” fire damage emergency.

Step 1: Emergency Contact

The restoration process begins when you call the SERVPRO National Call Center, which is staffed 24 hours a day. Our representative will ask a series of questions regarding the fire damage event that will help us dispatch the nearest SERVPRO (SERVPRO of Coeur d'Alene serves the North Idaho area) with the appropriate equipment and resources.

Step 2: Inspection and Fire Damage Assessment

Our Professionals will carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action.

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, SERVPRO of Coeur d'Alene can board up missing windows and walls and place tarps on damaged roofs.

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. They will then use dehumidifiers and air movers to remove the remaining water and complete the drying process.

Step 5: Removal of Smoke and Soot from All Surfaces

SERVPRO of Coeur d'Alene uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces.

Step 6: Cleaning and Sanitizing

They will clean all restorable items and structures that were damaged by the fire. They will use a variety of cleaning techniques to restore your belongings to pre-fire condition. They are also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Any Questions or concerns- please contact our franchise locally @ 208-457-1234 (SERVPRO of Coeur d'Alene). 

Learn More About the Four Stages of Fire Restoration

6/17/2019 (Permalink)

Garage fire in Sandpoint Idaho Garage fire in Sandpoint Idaho

Fire Damage & It's Stages

6/16/2020

The fire mitigation and restoration process consists of several stages. It is necessary to determine the extent of damage, take measures to prevent conditions from worsening and complete a fire rebuild. Learn more about the four stages of fire restoration and find out why commercial property owners and insurers should rely on a one-stop shop to start and finish the job.

1. Assessment 

After a property owner reports damage and receives a call back from a mitigation and restoration location in Coeur d'Alene, Id, professionals should arrive on site within four hours. An initial assessment will account for the degree of damage, necessary mitigation measures and the equipment and labor that may be needed to restore a structure.

2. Pretesting 

Pretesting can be helpful in determining the extent of the damage. Preliminary tests may lower the overall cost of a claim by accounting for damage in the initial estimate that might otherwise go unnoticed until later in the fire restoration process. 

3. Mitigation 

Mitigation should start as soon as possible, ideally within hours of an inspection. This phase may involve boarding up broken windows or breaches in walls, tarping over roof damage and putting up security fencing. Other measures may include pumping out water used to extinguish a blaze and removing soot and debris.

4. Restoration

The restoration process can range from cleaning up soot and smoke damage all the way to a full fire rebuild. Whereas mitigation should occur within hours or days of the fire, restoration may continue for weeks.

These are the four phases of mitigation and restoration that should follow fire damage. For the best results, property owners and insurance providers can rely on a one-stop shop that provides assessment, pretesting, mitigation, and fire restoration services in Coeur d'Alene, Idaho. Relying on the same company for cleanup and rebuilding services can finish a job faster with more consistent quality. 

Home Fires & How To Prevent Them

6/17/2019 (Permalink)

Home Fires

6/16/2020

There is a long list of causes when it comes to home fires. They're beginning to become a commonality. When you're the victim of a house fire you lose everything; all the memories you've made, burnt to a crisp.

Some practices to preventing a fire in your home are as follows:

    • Make sure everything is switched OFF and unplugged
    • Check/Inspect your chimney annually
    •  Keep comforters and anything flammable away from heaters
    • Test fire alarms/ replace batteries frequently
    • Never smoke in the home
    • Keep a spoon or spatula as a reminder when cooking/ do not leave stove tops unattended when lit

It is widely recommended that families practice a fire escape route in the event a fire does occur. No one sees a fire coming and it's best you know what plan of action to take in case you're faced with one.

In the event your home has endured a fire, call SERVPRO of Couer d'Alene at 208-457-1234 and we'll make it, "Like it never even happened."

Handling Fires & SERVPRO

6/17/2019 (Permalink)

Handling Fires & SERVPRO

6/16/2020

Here at SERVPRO of Coeur d'Alene, we have a long list of jobs we specialize in going beyond the fire, soot, and mold. Cleaning up fire damage is one of our specialties. So naturally, when a local high school suffered a grease fire in their kitchen we were more than happy to help clean up the damage that occurred.  It is our job here at SERVPRO of Coeur d'Alene to make accidents look "Like it never even happened." The extent of the fire was pretty bad as soot covered most of the walls. Our team used our special SERVPRO cleaning products to help restore the kitchen to a much cleaner state. The owners of the property were very pleased with the rate of our work as well as the final product.

Does Your Business Have a SERVPRO Emergency Ready Plan?

6/17/2019 (Permalink)

SERVPRO "ERP"

6/16/2020

Your Coeur d'Alene restaurant or gift shop caters to both residents and visitors to our beautiful community in Northern Idaho. The last thing you need is the disruption and chaos of a water loss, but it does happen. To avoid disappointing customers and losing their business for a time or permanently consider working with our experienced project managers on a proactive approach to any possible water event. 

Commercial water damage in North Idaho can have many causes. Plumbing springs leaks and appliances malfunction, both instances capable of closing your doors for the short term. Unfortunately, statistics show that a business that needs to shut down and regroup after a water disaster can see the short term need turn into a permanent closure. We have options to prevent the double tragedy of water damage and business loss. 

Developing a personalized SERVPRO Emergency Ready Plan and Profile (ERP) is a proactive step you take in collaboration with our team to minimize the effect of a water loss and get your back to business in record time. One of our managers visits your site, becoming familiar with your layout and operations. An evaluation of your commercial property’s strengths and vulnerabilities permits us to make recommendations that could save you from severe damage to the building’s structure, equipment, and contents if a water event occurs. 

You use the SERVPRO mobile app to add details and set out priorities. Identify key vendors and contractors for us to contact if we have questions during remediation. Share information about the location of utility shut-offs and critical documents. Designate trusted employees or others who can act in your stead if you are out of town or otherwise unavailable during the emergency.

Taken together the two parts of the SERVPRO ERP provide a concise, digital blueprint for our team to follow in the event of a water crisis at your business. The documents make it clear you choose us to meet your restoration needs, and the confidence you and your customers feel knowing our industry-leading team is on your side smooths the process. 

Contact us at (208)457-1234 to schedule a walk-through to start the ERP process. SERVPRO of Coeur d'Alene is eager to partner with you and your workforce to prepare for the worst by working with the best. 

Shelter From The Storm

6/17/2019 (Permalink)

Storm Damage 

6/16/2020

A heavy rainstorm has finally stopped. Or maybe a long winter has finally ended, and the deep snows have begun to melt.

While good weather may seem like a relief, the potential for water damage may just be beginning. Stormwater runoff can quickly overwhelm natural and man-made systems, leading to flooding and property damage.

The steps you take today to prepare your home and yard for proper drainage can help avoid time-consuming and costly repairs when the bad weather does blow through.

In a natural environment, stormwater runoff is absorbed by the soil, evaporates into the atmosphere or flows into bodies of water, such as streams, lakes or rivers. Homeowners may need to recreate the natural environment on their property to address stormwater runoff. This includes planting trees and other vegetation, building rain gardens and installing rain barrels or cisterns to collect roof water.

How Can You Protect Your Home from Storm Water?

“The key to developing a yard drainage plan is to understand the specific characteristics of your property and implement the system that works best for you,” says Mike Koppang, a Travelers Risk Control professional. During a storm, you can go outside and observe how the water flows. Take note of the different grades and slopes and whether they divert the flowing water away from your home. Look for any low spots that collect or pool water and for any steep slopes that have indications of surface erosion.

Consider the steps needed to protect your property from water runoff. The rain that falls on roofs, driveways, patios, roads and other impervious areas moves across the ground surface at greater speeds. The property adjacent to these areas could be more susceptible to damage. Frozen soil can also increase the risk of damage by preventing water from being absorbed by the soil. Replacing impervious areas with pervious surfaces, such as permeable paving stones or pavers, can also help.

Other questions you might consider:

Is stormwater that falls on impervious surfaces diverted away from your house? This is the work of things like roof gutter downspouts, driveways, walkways and patios. Runoff from these surfaces should be directed to an area that has the ability to absorb or slow the surface flow, such as landscaped areas, and away from your house.

Does your house have a stream, pond or lake close by? Consider the flood potential and how it may impact your property. You can research local flood maps that will detail flood water levels for various storm events and their flood potential.

Does your driveway or other impervious surface have a negative pitch back toward the house? Consider installing trench drains or area drains to help prevent pooling and divert water away from the house.

Do you have retaining walls on your property? If so, it is important that the walls have a drainage system in place to alleviate pressure behind the wall. Periodically clean weep holes to ensure they are not clogged. Surface water should not be allowed to cascade over the top of the wall and instead should be diverted to the end of the wall or around it.

Is a portion of your house below ground level, such as a basement? Make sure any sewer and water lines, or any other pipes or lines that penetrate subsurface walls, and foundation cracks are properly sealed. Basements that are prone to water intrusion should have a water collection system in place, such as a sump pump system. This system should be maintained with a battery backup for continued operation in the event of a power failure. Consider elevating mechanical systems or installing curbs around areas that need protecting but cannot be elevated, such as finished areas and storage areas. Exterior basement window wells should have covers and the ground surface of the well should be below the well rim.

Do you have a sewer or septic system and property with known high water tables? Have the system checked by a professional. If the groundwater rises too high, it can affect the efficiency and operation of the system. In some cases, this may lead to sewer back up or waste leaching above the ground or back into the house.

Surface stormwater is not the only consideration for protecting your home. It is also important to assess the functionality of your whole home envelope system. Make sure that your house exterior is maintained, including roofing, flashings, weather barriers, windows, doors, and sealants.

While you cannot prevent against all damage from stormwater runoff during large acts of nature, these steps can help protect your home when storms do hit.

NOAA Weather-Ready Ambassador

6/17/2019 (Permalink)

NOAA Weather-Ready Ambassador

6/16/2020

The NOAA Weather-Ready Nation Ambassadors program is an effort to formally recognize NOAA partners who are actively improving the nation's readiness and responsiveness to severe weather events. NOAA (National Oceanic and Atmospheric Administration) initiated the program to help build a country that is ready and responsive to Mother Nature’s worst.  

NOAA ambassadors are located all over the country. Each one works closely with NOAA in helping inform the public of weather risks through various platforms, with social media being of the largest.

In December of 2018 SERVPRO of Coeur d'Alene was selected as a Weather-Ready Ambassador. It is our commitment to helping keep our neighbors in the Northern Idaho area informed of weather activity as well as timely information on how to prepare for inclement weather. Watch for these messages on our Facebook, Instagram, and Twitter accounts.

This program works well with the principals SERVPRO has been built on. Like our partners across the country, SERVPRO of Coeur d'Alene takes pride in educating those in our community on emergency preparedness. While we work with NOAA to keep people safe in the event of severe weather, we have over three decades of experience helping people deal with the aftermath of the same storms. If your home or business suffers damage because of storms we can make it “Like it never even happened.” Give us a call at 208-457-1234

Those Sneaky Hose Bibs

6/14/2019 (Permalink)

Springtime is here and it is time to get the garden hose out and water the lawn, or better yet, wash all that winter grime off of your vehicle. So, you set out to wash the family cars or set a sprinkler and head off to the store. One of your kids comes home and heads down to the basement to their room and yells out, "there is water all over the floor down here!" 

There appears to be no leaky pipes and the cars are washed and lawn sprinkled. Where did the water come from? The standard hose bib is a copper tube up to 12 inches long with a rod running down the center. The rod is attached to the handle and on the other end of the pipe is a rubber stopper that seats against a flange at the end of the pipe. This is where the water flow is actually stopped, up to 12 inches from the outside of the home. Occasionally this bib may be installed at an upward angle, but more commonly the garden hose is left attached during the winter. This causes the water trapped in this pipe to freeze and crack the pipe which does not leak unless the hose bib is functioning.

The best way to test these bibs in the spring is as you turn on the water put your thumb over the outlet of the hose bib. If there is a tremendous amount of pressure and spray, then more then likely there is no leak. It is also prudent to check the basement shortly after turning on the hose bib.

Always be careful and observant when using hose bibs in the spring. If you have an issue, don't hesitate to call SERVPRO of Coeur d'Alene at 208-457-1234 to assist and guide you through the insurance and mitigation process.

Mitigating Sewage Damage

6/14/2019 (Permalink)

Sewage damage to your home needs to be handled correctly.  Sewage contains viruses, microbes, parasites, and bacteria.  There are three (3) main health concerns that a person would have to consider after being exposed to raw sewage.

The primary health concerns would be gastrointestinal problems that result in vomiting, diarrhea, and other symptoms.  The second concern would be hepatitis.  The third concern would be infections in areas where the person had open cuts, abrasions, and rashes.

SERVPRO of Coeur d'Alene can inspect, and construct a work plan that would ensure the health and safety of the occupants of your home.  Whatever you do ACT IMMEDIATELY by calling SERVPRO of Coeur d'Alene.  (208) 457-1234.

There are three (3) types of contaminated water that may be found in your home.  The first is "clean water" or Category 1 contaminated water introduced into your home.  Depending upon the temperature, mixing with contaminants in the carpet and/or surrounding areas, and time.  If not mitigated promptly Category 1 contaminated water may change to either Category 2 and/or 3.

Category 2 contaminated water is essentially water that has infiltrated into the home from the Tank or Bowl of a toilet (without feces and minimal urine).  Category 1 contaminated water can quickly move into Category 2 contaminated water if not promptly mitigated.

Category 3 contaminated water is water that contains grossly contaminated water that contains feces, urine, harsh chemicals, and other contaminants.  SERVPRO of Coeur d'Alene recommends that the homeowner not get involved in either Category 2 and/or Category 3 contaminated water.  The health risks are too serious to clean-up without training and experience.

The Decision to File a Insurance Claim

6/14/2019 (Permalink)

SERVPRO of Coeur d'Alene has encountered many types and sizes of water losses.  The first step in the process of experiencing a water loss in your home is to ensure all family and guests are safe and their location is established.

The next step in the process is to turn-off the source of the water intrusion into the home, if possible.  Always know the location of the main water line shut-off valve.  If the water is coming from a toilet, sink, and other water lines they may have a separate shut-off valve for that specific water appliance.  If possible, one person may call SERVPRO of Coeur d'Alene while another person is shutting appropriate water valves.

It is appropriate that the homeowner inform their insurance company of the event.  However, prior to the actual submission of a formal claim to your insurance company, review your insurance policy and find out the amount of your deductible for the water loss.  Next, ask SERVPRO of Coeur d'Alene to provide you with an estimate for the mitigation of the water loss.  Next, request a couple of estimates to repair the damage to your home due to the water damage.

This information is important for the homeowner to determine as soon as possible.  If your water loss deductible is $1,500.00, and your water mitigation/repair costs total $1,800.00, be sure and review this information with your insurance agent.  Ask your agent to help you understand if this water loss will result in higher insurance premiums in the future.  Ask how much, if any, your home insurance premium will rise.

On the other hand, if your water loss/repairs are $30,000.00 you will more than likely be encouraged to file an insurance claim.  Your insurance agent most likely will be of great service in helping you make loss decisions.

Little-Known Problems With Spigots

5/2/2019 (Permalink)

How can a outside water spigot that is designed to be "frost-free" freeze during the winter?

SERVPRO of Coeur d' Alene has served many customers who did not know that a little outdoor water spigot can cause so much damage in the interior of their home.  SERVPRO of Coeur d' Alene has responded to many "frost-free" water spigot failures.

To make matters worse a homeowner rarely discovers the broken water spigot until they wash their car for the first time in the spring.  Some have set-up their water spigot attached sprinklers to run in mid-spring and then leave the home for a few hours.  They often arrive home to find that there is a foot of water in their basement. 

If installed properly and the homeowner removes the hose from the water spigot there is little chance that the water spigot will fail.  While most homeowners remove the hose from the water spigot for the winter season most do not know how a "frost-free" water spigot is to be installed or maintained.

The "frost-free" water spigot is designed to have a long valve stem so that the water spigot valve is typically located in an inconspicuous location in the home.  This keeps the water spigot valve from freezing.

There are some climates that will allow the placement of the water spigot valve in the crawl space of the home.  Remember!  During the winter months the homes crawl space will be close to the outside temperature.  This was the case in the Coeur d' Alene area during last winter.

A plumber can determine if your water spigots need to be updated.  This will be relatively inexpensive compared to after the fact water mitigation costs that can reach the $10,000.00 range.

Please remember that if your water spigots were improperly installed it could impact your insurance claim for the water loss. 

Why Might My Sump Pump Fail?

5/2/2019 (Permalink)

A diagram of a centrifugal sump pump

Sump pumps are headache savers when it comes to saving our basements from flooding whenever a downpour occurs. The sump pump sits in the lowest part of our basement or crawlspace and is automatically activated when it detects that there is water starting to fill up the hole it is sitting in. As the pump runs, it sends the water out of the discharge line and away from the home making sure that the home does not flood. Like any other mechanical device, sump pumps still have the possibility of failing.

Causes of sump pump failure

  • Power failure– The most common cause for failure of a sump pump is a power outage. As we know, most power outages happen when we need the sump pump most, during a storm. Purchasing a backup generator to keep your sump pump moving during a storm can save your home from a flooded basement.
  • Improper installation– The installation of a sump pump is crucial to it working properly. One mistake or misstep in following the manufacturer instructions can lead to water to be displaced. Make sure to follow the manufacturer’s manual or consult a professional to make sure the sump pump is installed correctly.
  • Frozen or clogged discharge line– The discharge line is where the water exits the home. It is important to make sure that the line is protected from freezing and does not have debris such as dirt, rocks and sticks. A grated discharge line will give water a separate way to flow in case of a blockage.
  • Lack of maintenance – Manufacturers recommend testing and running the pump every 2-3 months.
  • Switch problems – The purpose of the sump pump is to automatically turn on when a sensor notices that there is water build up. If the pump gets shifted and moves position inside of the basin, it can cause switch to be inaccurate and not know where the correct water level is, making the pump not switch on at the correct time.
  • Manufacturer defect – Although it is rare to get a bad machine right out of the store, it still is possible. It is important to test the pump after installation to ensure that it is running properly so that you aren’t finding the defect when it is already too late.

Commercial Storm and Flood

11/21/2018 (Permalink)

Commercial Flooding, Commercial Storm Damage 

11/22/2019

Storms and inclement weather can bring wind damage, heavy rain, and flooding that can devastate any business in a matter of minutes. There’s never a convenient time for flooding or water damage to strike, and storms don’t just strike during regular business hours.

Every hour spent cleaning up is an hour of lost revenue and productivity. When an emergency situation arises in your business, give us a call. We are fast, effective and on the job.

  • 24 Hour Emergency Services
  • Faster to Any Size Disaster
  • A Trusted Leader in the Storm and Water Restoration Industry with over 1,700 Franchises
  • Highly trained Storm and Water Technicians 

Call Us Today...

SERVPRO of Coeur d'Alene  (208) 457-1234

Disaster Recovery-

Our SERVPRO Disaster Recovery Teams can provide help in situations such as: tornadoes, hurricanes, blizzards or floods. SERVPRO of Coeur d'Alene has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24/7 and 365 days a year, SERVPRO of Coeur d'Alene is available for the unpredictable.

SERVPRO of Coeur d'Alene- LOCALLY OWNED AND OPERATED (208) 457-1234

Commercial Buildings

11/21/2018 (Permalink)

Your Commercial Building and SERVPRO of Coeur d'Alene

11/22/2019

The appearance to your commercial property speaks volumes to your clients. When need arises for professional cleaning or emergency restoration services, SERVPRO of Coeur d'Alene professionals have the training and expertise to help make it “Like it never even happened.” We help facilities such as:

* Retail 

* Education 

* Property Management 

* Healthcare Facilities

* Hospitality 

* Food Services 



Have Questions or Concerns? Please call us today @ 208-457-1234

Commercial Building Restoration Services

We are available 24/7 to get your business up and running again. Our expertise includes restoration services for fire and water damage, including electronics and document restoration. We are also your business’s best resource for mold remediation! Learn more about our commercial restoration services:

* Commercial Water Damage Restoration 

* Commercial Fire Damage Restoration 

* Commercial Mold Restoration 

* Commercial Storm and Flood- MAJOR EVENTS

* Disaster Recovery Team

Commercial Building Cleaning Up

Whether your need is removing an odor problem or deep cleaning flooring or carpets, you can depend on a SERVPRO of Coeur d'Alene professional to get the job done right the first time. We will respond promptly and make your workplace look its very best. Learn more about our Commercial Cleaning Service.

SERVPRO of Coeur d'Alene works hard for you- because you and your business are worth it. Call us today at 208-457-1234!

Storm Clean up and Restoration

11/21/2018 (Permalink)

Storm Damage Cleanup and Restoration

11/22/2019

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO of Coeur d'Alene professionals have the expertise and the resources to help with any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call SERVPRO of Coeur d'Alene today @ 208-457-1234.

SERVPRO of Coeur d'Alene:

  • Provides 24/7 Emergency Services 
  • Highly Trained Specialists
  • Faster to Any Size Disaster
  • A Trusted Leader in the Restoration Industry with over 1,700 Franchises

SERVPRO of Coeur d'Alene is dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

We Are Highly Trained Water Damage Specialists

Specializing in water and storm damage restoration is the cornerstone of our business. In addition, we have extensive water damage restoration training that enables us to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Let SERVPRO of Coeur d'Alene serve you when you need us the most! 

Storm Damage Tips

11/21/2018 (Permalink)

Storm Damage Safety Tips:

SERVPRO of Coeur d'Alene

***Clear those gutters

11/21/2019

PLEASE NOTE: Cleaning gutters can be the reason why you WILL NOT have a water damage issue inside your home! 

Do you have loose fence posts?

Remember that anything that is not nailed down is a potential liability. Checking your fence footings for security is a must!

Replace those shingles (as needed)

If a shingle is damaged, it’s more likely to break free. If it is missing you will have a gap for wind to get under and do even more damage. Note: Installing or replacing shingles must be nailed properly — NOT above the nail line.

Water must flow away from your home.

The grade of your lot should keep water flowing away from your home and into a ditch, drain, or some other proper retention area.

Do you have a sump pump? Is your sump pump in working order?

To be extra careful, having a backup sump pump is a sure-fire way to prevent basement flooding.

Loose Siding and Repair

It is important to ensure your siding isn’t damaged. Repairing any damage beforehand is essential to prevent damage from a loss.

Proper sealing

Wind only needs a small opening to get underneath something like a shingle or siding and rip it off. 

Is your generator handy?

This could ensure you don’t lose your food, or the livability of your home until power is restored.

Property Walk

Identify items around your home that could become projectiles. Move those items to a garage, a shed, or indoors.

Trim those trees

This small tip is an excellent way to protect your roof and windows.

SERVPRO of Coeur d'Alene wants you to follow good safety habits as storm weather is upon us. We care about what matters to you!

Cal us with any questions or concerns @ 208-457-1234.

Tips For Preventing Water Damage & Flooding

11/20/2018 (Permalink)

Water Damage & Flooding... A "How To" Guide!

#1 Inspect and Repair Your Roof- As a note, roof leaks keep attic insulation wet, which can lead to rot and mold.

#2 Document Your Possessions- Keep valuables in a safe deposit box away from your home. These things can help when submitting a claim: Photos, videos and digital copies.

#3 Clean Out Gutter and Downspouts- Repair and clean out your gutters and downspouts. The downspouts from your gutter should drain away from your house. 

#4 Clean Out Window Wells- Dig down into the window well 6 inches to 1 foot and put in pea gravel to prevent your basement from flooding. 

#5 Install Sewer Backflow Valve- Install into the drainline to prevent sewage backup into your home through the drainpipe. 

#6 Protect HVAC Equipment and Appliances- HVAC equipment should be installed above water level in flood prone areas. 

#7 Basement Check- Check the perimeter of your  basement wall for any cracks in the foundation. 

Remember to call your local SERVPRO of Coeur d'Alene with additional questions or to schedule an appointment for a water loss @ (208) 457-1234.

Preventing a kitchen fire during the Holiday Season

11/20/2018 (Permalink)

*Preventing a Kitchen Fire

Did you know that Thanksgiving Day is the "Peak Day" for home cooking fires (according to the National Fire Prevention Association). Fires during Thanksgiving account for almost 3 times the amount of any other time within a year span. 

Unattended cooking is the number one cause of these incidents. Nearly half of these fires are due to cooking equipment problems.

Using water to put a fire out may not be the best option. It is suggested that each home has a fire extinguisher and that each person in the home knows how to use it. Kitchen fires can cause a lot of damage, even if they are small, due to the spreading of soot and water from the fire extinguisher. 

SERVPRO of Coeur d'Alene encourages each family to use safety habits to prevent a kitchen fire. 

As a side note: Deep Frying your Turkey can be very dangerous. So, please use appropriate precautions and do not attempt this in your home and/or garage. 

These holidays bring joy for so many and should be a day of relaxation, giving and fun! SERVPRO of Coeur d'Alene wishes you all a Happy Thanksgiving and Christmas time!!!

SERVPRO of Coeur d'Alene- (208) 457-1234 

Emergency Ready Profiles

11/19/2018 (Permalink)

WHY SERVPRO?

Do you have an Emergency Ready Profile in place for your business? Here at SERVPRO of Coeur d'Alene, we offer a free service to make sure you are prepared when disaster strikes! Eliminating stress and chaos when there is an emergency at hand is essential to keeping things at bay and getting what is most important handled in a timely manner.

Our Emergency Ready profile consists of specific information for your business. We take time to go everything including noting your emergency contacts, tagging your water and gas shut off valves and taking pictures of your business from the inside out (with specific location instructions as needed). Included in this profile are contacts for your local Fire Department, Hospitals, Police Departments, Alarm Companies…AND THE LIST GOES ON. 

Do you need this information to be a bit more accessible if you are away? With the Ready Plan App you will be set up for success. We make sure to provide access for you to revise your plan as needed, to log damages and even submit a loss (going directly to our staff).

Why SERVPRO? Why not! Call us today to schedule an appointment 208-457-1234. Don't wait until disaster strikes, get prepared now!

Rebuilds

11/19/2018 (Permalink)

Why SERVPRO?

Have you ever wished your local restoration company would not only "clean up" your disaster but "rebuild" the affected area?

Now you don't have to wonder anymore! SERVPRO of Coeur d'Alene has recently started implementing rebuild services! Sometimes it isn't just enough to clean up an area that has been affected by damages. When floors need to be replaced, walls need to be fixed and property put back "like it never even happened" think of us! What sets us apart? Many restoration companies do the clean-up but after the clean-up, who does the construction?

When in need, call your local professional at SERVPRO of Coeur d'Alene, we are a ONE STOP SHOP. Your local FULL-SERVICE professionals are on the way.

Call our Local Office @ 208-457-1234

Why SERVPRO? Why Not!

(Mitigate, clean and put back together... like it never even happened)

Mold Scopes

11/19/2018 (Permalink)

WHY SERVPRO?

Mold Scopes

Is it black mold? Are there any other kinds of mold that are dangerous? Can mold look different? Will I get sick? When do I seek professional help?

These may be common questions to ask yourself or ask people you care about who are affected! Damp surroundings and humid environments tend to be a breeding ground for spores to make their landing and populate. But when do you seek help? When do you get a professional opinion without spending an arm and a leg?

SERVPRO of Coeur d'Alene offers free mold scope assessments. Yes- I said FREE. We come out and assess the areas that are of concern to you. We know that creating a healthy, livable and workable environment is more than just a happy hope, it is essential to health and well-being. Call us today for your free Mold Scope Assessment @ (208) 457-1234.

Why SERVPRO of Coeur d'Alene? Why not!

Fire Damage and the Aftermath

10/17/2018 (Permalink)

Fire Damage and the Aftermath: 

How we can help!

Fires can be especially devastating to your business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of Coeur d’Alene Professionals have specialized in fire and water damage restoration training and experience to quickly clean up and restore your business to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet. 

SERVPRO of Coeur d’Alene knows just how devastating a fire can be. Fire and water damage can leave your business unsafe and unusable. We are trained to clean and restore your business with as little disruption as possible.

Step1: Emergency Contact

Step 2: Inspection and Fire Damage Assessment

Step 3: Immediate Board-Up and Roof Tarp Service (if needed)

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Repair

Step 7: Restoration

As experts in deodorization, SERVPRO of Coeur d’Alene are trained to identify and eliminate offensive odors. These odors can come from a number of sources both inside and outside a structure.

SERVPRO of Coeur d’Alene teaches IICRC technical classes in the proper removal of odors. Masking and other short cuts don't work when your odor problem is serious or persistent.

In addition, your local SERVPRO of Coeur d’Alene has the training and equipment to identify and eliminate these offensive odors. By identifying the cause of the odor and determining the conditions in which it contacts any surfaces, the odor can often be removed over time without a trace.

The science of identifying and eliminating odors can be a tricky thing, so give your local SERVPRO of Coeur d’Alene a call, and leave the restoration to us.

Wildfire Damage

10/17/2018 (Permalink)

Let's use the recent California Fires as an example:

The past wildfires that happened in Southern California (a few months ago) are an example that we will use. The impact had grown Santa Ana winds and added fuel to those devastating blazes that were encroaching in that area. According to the New York Times, new fires broke out in Malibu on December 7, with at least 96,000 acres already burned in the Ventura area and 116,000 acres in Los Angeles County. Evacuations have closed hundreds of schools and forced 200,000 neighbors to seek safety. During that time, the “Thomas Fire” in the Ventura area continued to burn with the aid of strong winds. This fire has caused the closure of the 101 freeway and a boil-water advisory was issued for Ventura County. Santa Ana winds- The Santa Ana winds that had enabled the fires to rapidly increase had reached speeds in excess of 60 miles per hour. Also during this time, the National Weather Service had warned of “very rapid fire growth” in that area. SERVPRO Meteorologist Lela Davis said that the Santa Ana winds were already very dry when they reached the Southern California valley, allowing them to quickly pull moisture out of vegetation, increasing the risk for wildfires. For the first time ever, a purple wind warning was issued under the color-coded system used to advise about high winds. This purple warning pushed wind expectations from the “high” category to “extreme”. Ready to help... SERVPRO monitored these wildfire situations closely. Our staffs thoughts were with those neighbors who may have been put in harms’ way during those events.

In many cases, a wildfire can result in a total loss for a home or business, but in others it may be a partial loss, or can result in mild smoke damage. If your home or business is affected by a wildfire, SERVPRO of Coeur d'Alene is Here to Help®. 

About SERVPRO of Coeur d'Alene

SERVPRO of Coeur d'Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire or Soot Damage? Call Us Today – We’re Ready To Help 

SERVPRO of Coeur d'Alene 208-457-1234

Coeur d'Alene Residential & Commercial Services

9/26/2018 (Permalink)

SERVPRO of Coeur d’Alene provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in Coeur d’Alene. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7

208-457-1234

Residential Services

Whether your Coeur d’Alene home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your Coeur d’Alene commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business.

We offer:

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

Feel free to reach out to us today for your Residential and Commercial needs. We are always here to help!

SERVPRO of Coeur d'Alene- 24 Hour Emergency Water Damage Service

9/26/2018 (Permalink)

SERVPRO of Coeur d’Alene provides 24-hour Fire and Water Damage Restoration service in Coeur d’Alene and surrounding areas within their territory.

SERVPRO of Coeur d’Alene is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today
– 208-457-1234

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Coeur d’Alene the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO ofCoeur d’Alene

SERVPRO of Coeur d’Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does your CDA property have a mold problem?

9/26/2018 (Permalink)

Did you know, mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 208-457-1234

We are here to help you, 24/7 365 days a week! 

Water Damage Restoration on your CDA Commercial Property

9/26/2018 (Permalink)

Commercial Water Damage Events Present Unique Challenges 

Flooding and water damage events- Coeur d’Alene commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO ofCoeur d’Alene

SERVPRO of Coeur d'Alene specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are locally owned and operated and are here for you 24/7, 365 days a week!

Coeur d'Alene Smoke and Soot Cleanup

9/26/2018 (Permalink)

Smoke and Soot Damage Can Cause a Pervasive Odor in Your Local Home.

Smoke and soot is quite invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Coeur d’Alene will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today @ 
208-457-1234

Faster to your CDA Water Damage Event

9/26/2018 (Permalink)

SERVPRO of Coeur d’Alene provides 24-hour fire and water damage restoration service in Coeur d’Alene.

Flooding and water emergencies don’t wait for regular business hours and neither do we. Coeur d’Alene provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Coeur d’Alene arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 208-457-1234

Water Damage Timeline:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious bio-hazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

About SERVPRO of Coeur d’Alene

SERVPRO of Coeur d’Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Sewer Damage

8/8/2018 (Permalink)

Coeur d’ Alene, ID 24 Hour Emergency Sewage Damage Service

SERVPRO of Coeur d’ Alene is available 24 hours a day for sewage emergencies, large or small. When you are dealing with sewer damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the damage.

We Answer the Phone Ready to Help
Call Today – 208-457-1234

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Coeur d’Alene has the specific sewer damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?
  • About SERVPRO of Coeur d’Alene, ID.

SERVPRO of Coeur d’ Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Remove Standing Snow on Roof

10/16/2017 (Permalink)

The above topic is typically an ever-changing condition depending upon amount of snow, how many times your weather freezes and thaws during the winter, and how attentive the homeowner is to snow and ice accumulation on their roofs.  A homeowner should consider having a contractor remove snow and ice from your roof after every storm.  It can be very dangerous for a homeowner to climb ladders and clear snow and ice from their roof during the winter.

Every year SERVPRO of Coeur d'Alene receives numerous calls involving water intrusion into their home.  SERVPRO of Coeur d'Alene has also had two-story homes leak through the roof and not only affect the top story but also flood the basement below.  These types of events leave the home owner with thousands of dollars of water loss damages and the loss of furniture, documents, and unsalvageable keepsakes.

Remember that SERVPRO of Coeur d'Alene (208) 457-1234 can assist you in assessing the damage to your home and take quick action to mitigate the damage.

When To Report a Water/Fire Loss to Your Home

9/6/2017 (Permalink)

Many SERVPRO - Coeur d Alene customers had never been through a water and/or other losses to their home.  This is very useful information should you ever find yourself in the middle of a water loss and/or other similar loss to your home.  I’ve personally heard many of our first-time customers state something like; (1) “I never thought this would ever happen to me”; (2) “I have no idea what is the next step”; (3) “How does all of this work?”; (4) “Can you help me through each step?”

SERVPRO – Coeur d Alene has gone through these scenarios hundreds of times.  SERVPRO – Coeur d Alene water mitigation personnel have all gone through training and/or been mentored on the effects of any size loss our customer experiences.  SERVPRO – Coeur d Alene technicians know that the first couple of hours after a water/fire loss are critical.  We specialize in not only putting our customer at ease but also demonstrating the skills necessary to promptly start mitigating the loss.

Time is always one of the most determining factors there is when considering the final restoration.  Waiting too long to report any loss may result in numerous problems.  1) Your insurance may question your claim that occurred previous to your filing a claim; 2) The damage to your home may increase as a result of waiting to mitigate the loss (example: Mold begins growing within 48 hours of a water loss).  3) Any water loss effecting carpet, vinyl, and wood flooring can increase damage due to moisture that enters the sub-flooring.  4) Damage to your homes contents may also increase due to a delayed notification.

SERVPRO – Coeur d Alene will post another blog soon that will address the common question of “When Do I Call My Insurance Company?”  The next blog will address the factors to consider when determining if you want to file a Loss Claim to your insurance company.

Water Mitigation Requires Understanding the Science of Drying – Part 1

9/1/2017 (Permalink)

SERVPRO – Coeur d’ Alene have Technicians who have been certified to properly remove moisture from a home that has sustained water damage.  Fully understanding the drying process results in ensuring the proper amount of time required for water mitigation.  If the process does not follow Industry Standards (IICRC) it is likely to take much longer to adequately mitigate the moisture in your home.  Extra time drying means extra costs.  SERVPRO – Coeur d’ Alene is committed to conducting our work in accordance with the Industry Standard referenced above.

Is it really that complex to follow Industry Standards?  It is if you have not been trained. 

It may seem, to the untrained eye, like we just randomly place air movers and dehumidifiers throughout the home.  However, there are calculations to be made to ensure proper drying times. 

For example, consider two (2) separate rooms that have the same square feet of flooring.  One (1) has a ten (10) foot ceiling and the other has a seven (7) foot ceiling.  It would take more drying equipment to dry the room with higher ceilings than the room with lower ceilings.  The reason is the cubic feet of air volume in the lower ceiling is much smaller than the air volume with the higher ceiling.  The cubic feet of air volume for a twenty (20) foot by twenty (20) foot room with the lower ceiling is 2,800 cubic feet.  The cubic feet for the room with higher ceilings is 4,000 cubic feet.  That is a 30% increase in cubic feet of air volume in the higher ceiling than the lower ceiling.

The cost for installing a new hardwood floor is approximately $18.00-$20.00 per square foot. To replace 1,000 square feet of hardwood flooring could cost up to $18,000.00.  That is one good reason for being very attentive to any potential water leaks onto your hardwood floor.

There are many other factors to consider when planning the configuration of our drying strategy.  SERVPRO – Coeur d’ Alene will address the additional factors to consider in an upcoming blog.

Saving Hardwood Floors From Water Damage

8/31/2017 (Permalink)

If you are experiencing a water loss to your home call SERVPRO Coeur d’ Alene for a rapid response to your emergency.  Your primary enemy during a water loss is “time.”  This is especially true if you have hardwood floors. 

The longer the hardwood floor is exposed to water the less chance there is to successfully restore your hardwood flooring.  In addition, mold can begin to grow within 48 hours adding another challenge. 

The longer the hardwood flooring is subjected to standing water the greater the chances of damage to the sub-flooring (the structure beneath the actual hardwood floor).  The sub-flooring is integral to your floor structure.  If the sub-flooring is damaged it must be repaired to ensure the integrity of your floor structure.

SERVPRO Coeur d’ Alene has special equipment for hardwood flooring.  SERVPRO’S Hardwood Floor Drying System is designed especially for drying hardwood floors.  This system is designed to use suction to extract the moisture from the hardwood floor.  It typically takes between 3 to 4 days to dry depending upon how much moisture the hardwood floor is retaining.  However, in cases where the moisture has been in the hardwood floor for an extended period the time to dry may take longer.

The cost to install a new hardwood floor is approximately $18.00/sf.  The price may vary as there are many factors to consider when installing a new hardwood floor.

Remember: The faster you call SERVPRO – Coeur d’ Alene the better the chances are your hardwood flooring can be restored.  

Call SERVPRO - Coeur d' Alene When Disaster Strikes

8/30/2017 (Permalink)

SERVPRO Coeur d Alene will respond promptly to your emergency.  SERVPRO Coeur d Alene is available 24 hours/Day.

Many of our satisfied customers have experienced world class quality service with SERVPRO Coeur d' Alene.  Our Team constantly prepares for ways to improve our quality of service.  World class quality service does not typically "just happen."  Our Team consists of members who intentionally seek to exceed our customer’s expectations.

 SERVPRO Coeur d' Alene employees know many of our customers have never experienced a flood or fire.  Our customers reactions to a flood and/or fire vary greatly.  We treat every customer with courtesy, respect, and respect for their home.  It is SERVPRO - Coeur d Alene's responsibility to listen carefully to our customer’s specific preferences and conduct our work in accordance with those preferences. 

Our employees are trained to provide our customers with a brief overview of the clean-up process and the corresponding timeline.  Customers have shared their appreciation to SERVPRO – Coeur d’ Alene for ensuring our customer have a good understanding of all of the steps of the process.

Recently, we responded to a flooded home.  It was clear one (1) customer was angry with the events leading up to the flooding.  The customer had much anxiety.  SERVPRO - Coeur d' Alene responded with sincere words such as, "we are very sorry you are having to go through this experience" and, “we will do our best to ensure they were able to attend an event later that evening.” SERVPRO – Coeur d’ Alene employees worked hard and assisted our customer in any we could to expedite the process.

Our SERVPRO employees discovered some options that would allow for a more rapid removal of the water.  It worked!  Within 3 1/2 hours of the initial notice the home was well on its way to drying.  The tension was relieved and the family was overjoyed with our prompt and efficient service.

Few things at work are better than being a part of a successful project and having an elated customer.

Prompt Reporting of Water Damage

8/24/2017 (Permalink)

Over the years SERVPRO of Coeur d' Alene, ID has responded to reports of water damage between 2 to 3 weeks after the water damaged occurred.

Postponing water damage mitigation can lead to additional damage.  For example, if carpet is not promptly dried the carpet can become brittle and delaminate the carpet.  Postponing the prompt drying of all water can lead to removing much more drywall.  If water is not promptly removed and dried the water can wick up the walls and lead to the removal of much more drywall.

If you report water damage quickly there is a much better chance of reducing water damage mitigation costs.  Reporting water damage promptly will also prevent the chance of mold to grow.

Remember!  Report Water Damage as soon as possible to SERVPRO - Coeur d' Alene.  Our customers in the Coeur d' Alene area have rated our Customer Service to be excellent!

Deductible delima

11/9/2016 (Permalink)

Just last week SERVPRO of Coeur d"Alene received a call from Mrs. homeowner who had a dishwasher malfunction on the main level. She was told to by her insurance provider to call us to inspect the damage. The water proceeded to obey the laws of gravity and went into the basement below affecting the drywall ceiling and a small amount of flooring. She had laminate flooring in the kitchen on the main level. SERVPRO arranged to come by after 5:00 PM when she was home from work. Enter Mr. homeowner on stage left. The following conversation followed the lines of "well I don't really see that much damage," and "I don"t want to pay a deductible". SERVPRO stressed that our visit, even on after hours time, was FREE of charge. In the end, SERVPRO was not allowed to look at the loss. So what next? It is a fact that before the sub floor under the laminate in the kitchen dries, there will be mold growth. It is highly likely that there will be mold growth on the back side of the ceiling drywall in the basement and walls behind the main level kitchen cabinets before it dries. At this point, any material removed by a mitigation company would result in full replacement. If we had to pull any laminate flooring in the kitchen, all the corresponding laminate in the kitchen/dining room, and living room would be replaced to match. Any drywall removal would result in new drywall, texture, and painting of all the affected area. All affected materials left in place would be dried to eliminate the chance for mold growth. So, two weeks down the road, maybe something starts to smell. If SERVPRO is called back, the loss then is considered not sudden and catastrophic as the homeowners decided not to take action. There is a very high probability of absolutely no coverage at all at this point and the homeowner is stuck with paying out of pocket, or permanent home damage. In addition, SERVPRO documents the drying process, keeps all photos and drying logs in a file, and leaves the homeowner with drying documentation. Now, when the home is sold and water damage has to be disclosed, the potential buyers can see it was handled professionally and the sale can proceed. Remember, free is free, let SERVPRO at least help you determine your best options.  

What is dry?

10/26/2016 (Permalink)

It is amazing how many people become "drying experts" when a water loss happens. Contractors will tell a water mitigation company what is wet and dry, home owners will let a mitigation company know that there is no water in this room, and commercial building owners afraid to infringe on a tenant will inform the mitigation company that the water definitely did not affect the space on the other side of the wet wall. Fortunately, mitigation companies like SERVPRO have a variety of gauges and tools at their disposal. As a SERVPRO owner, I have had employees tell me "that looks dry", or this "seemed to be dry." There is no "looks' or "seems" when it comes to being dry. Dry is dry. Now, the actual dry standard may be different in various places of the home, say like a basement vs. an upstairs area, but dry is still dry. 

"Mrs. Smith, would you please allow me to check the closet on the other side of this wall just in case?". This scenario happens quite a bit and it is amazing how many times a homeowner is shocked as to how far the water ran. Failure to be thorough in the initial investigation can result in many long term issues.

A healthy sense of curiosity needs to be in every water mitigation person. Permission to find the "edge" of the water migration needs to be given to mitigation team. It is not a matter of making the job bigger than it is, it is protecting the property owner and mitigation company from future issues.

SERVPRO personnel will have multiple tools including invasive and non-invasive meters, hydro-sensors, hygrometers, and FLIR cameras to help determine the extent of the loss and monitor the progress of drying to get the property back to "dry". Just remember, "dry" can be proved, don't leave it up to chance.    

Size Matters

10/9/2016 (Permalink)

A few years back SERVPRO of Coeur d'Alene was called out to a fire here in town. Upon our arrival, we discovered that the fire started in the garage and burned up into the master bathroom, master closet, and master bedroom. Gone also were two Cadillacs and everything in the garage. There was extensive smoke damage throughout the home. The husband was in the room by the garage entry door watching TV when he heard crackling noises. Upon discovering the source of the noised, he proceed to wake up his wife and they both exited safely.

The fire investigation revealed that the home owner had a refrigerator in the garage. Since it was to far away from the outlet, the homeowner proceeded to find one of those small two wire extension cords that one would use to power Christmas lights or a small lamp. The cord was to long, so the homeowner rolled it into a neat bundle an put a twist tie on it. Over time as the cord heated up, the wire from the twist tie melted into the cord insulation and well, the rest is history. Fortunately, insurance usually covers those kind of honest mistakes.

It was fortunate that the homeowners were home to discover the fire. SERVPRO was able to clean and restore most of their contents, as well as some valuable Native American artifacts. Remember to always use proper grounded and sized cords for plugging in appliances. When in doubt, bigger gauge wire is always better.

Oops

9/1/2016 (Permalink)

So, school is back in session and your daughter is back in her pack of girl friends. Now whether in person or over social media, there is never a lack of conversation and drama with this group. So, she runs the tub water up to the optimum temperature, puts in the drain plug, and proceeds back to her bedroom to wait out the agonizing 3 minutes that it takes for the tub to fill. All of a sudden her phone lights up with the amazing news that so-and-so may have a crush on her and, well, you know where this is headed. Thirty minutes later her younger brother wonders why there is water dripping from the light fixture over the kitchen table. Now before you spend countless hours trying to mop up water and wonder if and where the mold may grow, remember that insurance usually covers "OOPS." One call to SERVPRO may be all that you need to help you through the process. We are always here to help! 

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