Call SERVPRO - Coeur d' Alene When Disaster Strikes

8/30/2017 (Permalink)

SERVPRO Coeur d Alene will respond promptly to your emergency.  SERVPRO Coeur d Alene is available 24 hours/Day.

Many of our satisfied customers have experienced world class quality service with SERVPRO Coeur d' Alene.  Our Team constantly prepares for ways to improve our quality of service.  World class quality service does not typically "just happen."  Our Team consists of members who intentionally seek to exceed our customer’s expectations.

 SERVPRO Coeur d' Alene employees know many of our customers have never experienced a flood or fire.  Our customers reactions to a flood and/or fire vary greatly.  We treat every customer with courtesy, respect, and respect for their home.  It is SERVPRO - Coeur d Alene's responsibility to listen carefully to our customer’s specific preferences and conduct our work in accordance with those preferences. 

Our employees are trained to provide our customers with a brief overview of the clean-up process and the corresponding timeline.  Customers have shared their appreciation to SERVPRO – Coeur d’ Alene for ensuring our customer have a good understanding of all of the steps of the process.

Recently, we responded to a flooded home.  It was clear one (1) customer was angry with the events leading up to the flooding.  The customer had much anxiety.  SERVPRO - Coeur d' Alene responded with sincere words such as, "we are very sorry you are having to go through this experience" and, “we will do our best to ensure they were able to attend an event later that evening.” SERVPRO – Coeur d’ Alene employees worked hard and assisted our customer in any we could to expedite the process.

Our SERVPRO employees discovered some options that would allow for a more rapid removal of the water.  It worked!  Within 3 1/2 hours of the initial notice the home was well on its way to drying.  The tension was relieved and the family was overjoyed with our prompt and efficient service.

Few things at work are better than being a part of a successful project and having an elated customer.