What our Customers say...

Testimonials

I called SERVPRO to take care of a red wine spill of the night before on a cream colored Rug. I'm giving SERVPRO 5 Stars for the excellent service that I was given. Angela took great care of me and explained the process. They came the same day. The crew came and treated the area and a couple other stains on the rug. All of the stains were gone and the carpet looked better than it has been on a long time. Thank you SERVPRO for being Professional. Reuben CDA

They came very quickly after I had water leakage in the master bathroom. Elliott was a nice young man who I frequently saw while they were monitoring the equipment being used to dry the walls and the floors. He was a polite young man and always kept us aware of what was going on. Brian is the "head" person. He always made sure to tell us what he was doing and keeping track of all that is going on. We still need the floor and the carpeting put back together. That will happen when the material arrives. They are scheduled to call me this coming Friday to see if everything we ordered has arrived and they will finish up the job. I feel confident that they will do what they said they were going to do at the time they said it. I love working with companies that are like that.

I just wanted to stop by to thank you once again for doing such a wonderful job repairing storm damage on our property. You’re the best.

We felt very fortunate to have your help at a time that we were freaking out!

SERVPRO's professionalism and experience in managing such crises was extremely helpful in navigating us through this difficult experience.

I just wanted to write a quick not to let you know what a great service your company provided after I experienced water damage this past winter. A team came within the hour and attended to the damage immediately in the most professional and courteous manner. Thanks for your help!

SERVPRO was contracted to remove mold and soaked insulation in my crawl space. The conditions were difficult, to say the least. They were incredibly diligent in doing the work. I was extremely impressed with their efforts and the results they achieved. 

Superb staff! They did a wonderful job at my house. Your workers are the most professional courteous nicest people out there. They went out of their way to do everything possible to bring my house back to what it was before all the smoke damage. 

Back in business in no time, Thanks to SERVPRO!

As a business owner, I realized how difficult it is to obtain "good workers". From my experience with Brian, I can see how great of a worker SERVPRO has. I would be honored to employ a worker with half his work ethic. I would like to thank Brian and SERVPRO again for all the help during this hard time

I just want to thank you for doing the mold remediation in our home. We were so upset to see the black mold in our basement. Your crew was so professional and courteous. They really made us feel at ease throughout the whole clean up process. I would highly recommend SERVPRO of Coeur d' Alene for all their services

You made this whole headache disappear. Thank you so much for taking care of everything so quickly. Everyone was fabulous to work with.

Last summer we had a large wind storm come through our hometown.  We had a lot of roof damage and some windows that broke.  We were very upset and didn't know who to even call to help us out until our insurance company suggested SERVPRO.  They were there within a couple of hours, boarded our windows up, tarped our roof and fixed a few other little things around the outside of our home that the storm damaged.  We were so happy with their quick response time and how they made us feel so safe and comfortable with the work they performed for us.  I would recommend to anyone!

We had a tree fall on our roof and scared us terribly.  SERVPRO came out immediately and helped us.  Front porch was rebuilt and the roof repaired.  Great experience and awesome customer service!

Clean up after storm damage to the interior of our home. Professional, skilled, with outstanding customer service both on the phone and especially on-site. Responded quickly to our crisis and "stayed the course" to complete the job. Kept us well informed at each step of the process. Very well pleased.

SERVPRO responded to a major issue we had at our business in February. The sprinkler system froze and failed, we had water all over the back offices. We already had their ERP plan so I knew immediately who I needed to call. Unfortunately, there were several other emergencies that same evening but, they were still able to respond and get some of the water up that evening with the promise of a full crew for the next morning. It took a couple of weeks to get us dried out but, the staff was courteous and caring in our time of need! Thank you for your quick response and reassuring conversations. It truly made a huge mess and stressful situation a lot easier to handle

The owners are hard working and ethical.

Almost makes flooding your house worth it! After our bathroom flooded less than a week before Christmas, we were in a panic. We called SERVPRO and they were at our house in less than an hour. Not only did they save our carpets, they took their time to ensure we had no risk of any future mold and continued to monitor throughout the week. Their customer service is UNMATCHED anywhere I've been, in any industry. I don't usually leave reviews, but when service is this good, it needs to be shared. They saved our Christmas, including going well above and beyond what most companies would do. I can not recommend them highly enough.

our restaurant was flooded due to a broken sprinkler head and SERVPRO got right out there and helped get us back open in a week. They did a great job!

SERVPRO has been great to work with as an exterminator in the panhandle if I need a clean up all I have to do is call them in there on it right away

Kenny Bartlett

Pointe Pest Control

 

  My house ice dammed this year causing my roof to leak. With one call, SERVPRO was there to help me deal with the water damage and get my house back to good. This is a great company with fantastic customer service and a passion for helping people. Although I hope this never happens again, I know who to call if it does. I highly recommend this company and a special thanks to Brian Tebbs

The crew at CDA SERVPRO is absolutely amazing. They listen to needs and do whatever it takes to get the job done. I highly recommend this company for all of your household needs!

Great response time from office staff to the field crew. Very knowledgeable & professional. They got the job done quickly!

 

We met with Angela to set up our Emergency Ready Profile (ERP), I was shocked with the experience given. We walked the property tagged all of the water shut offs, gas pipes, and took pictures. We then set up an emergency profile specifically for our property, that includes our insurance information, vendors we would use during that time, as well as all of the property information and placement of pipes and shut offs. all of this is online so we are able to log onto a tablet, computer, or even your phone, through that we are able to log anything and change things as needed. The ERP is great for businesses especially apartment complexes. Thank you, Angela!

 

 

I had a wonderful experience working with SERVPRO CDA. My client, who lives out of town had a major mold issue in her attic. They were happy to come out and give us a free quote and were very knowledgeable and professional. They were able to accommodate our tight schedule and get the mold mitigated fast. The office staff was wonderful to work with as well. Very responsive and friendly.

I recently flooded my laundry room and Brian Tebbs came out to assess the damage, then came out again because I was concerned about asbestos. very friendly and informative and gave us tips on DIY. I highly recommend this company :)

Almost makes flooding your house worth it! After our bathroom flooded less than a week before Christmas, we were in a panic. We called SERVPRO and they were at our house in less than an hour. Not only did they save our carpets, they took their time to ensure we had no risk of any future mold and continued to monitor throughout the week. Their customer service is UNMATCHED anywhere I've been, in any industry. I don't usually leave reviews, but when service is this good, it needs to be shared. They saved our Christmas, including going well above and beyond what most companies would do. I can not recommend them highly enough.

Our restaurant was flooded due to a broken sprinkler head and SERVPRO got right out there and helped get us back open in a week. They did a great job!

I do not know very much about this sort of thing but everyone was Super professional and kind and courteous.  They left my home in fantastic condition.  They did a great job.

I had three floors of water damage and live 45 minutes out of town.  I couldn't believe how fast SERVPRO got to my residence.  I was very impressed with everyone and their professionalism.  They did such a good job, I would definitely recommend them.

I have used SERVPRO in the past for water damage to my home, so I called the Hayden location for my current water damage.  They left everything "perfect".  I will for sure call them again should I need help.  They all did a great job.

Brian from the Hayden SERVPRO was outstanding! I had never used a disaster service in the past, but he walked me though the process and made a ton of really useful suggestions. He had great customer services and went above and beyond in every way that I noticed. (I had an apartment flood, and flood down to the lower unit)

A. Parker

The owners are hard working and ethical.

I have worked for SERVPRO of Coeur d' Alene for almost Five years. The owners, Bryan and Cindy Enos are the most efficient, professional, caring, honest, hardworking people I have ever had the pleasure of working for. All of our staff members are diligent hardworking and professional and truly care about helping people. Our work is outstanding and always exceeds our customers expectations. I am the HR manager and also do customer service follow up calls for all of the jobs we do. I am amazed time and time again at the responses our customers give us. Always excellent!!

Brian from the hayden SERVPRO was outstanding! I had never used a disaster service in the past, but he walked me though the process and made a ton of really useful suggestions. He had great customer services and went above and beyond in every way that I noticed. (I had an apartment flood, and flood down to the lower unit

This local company has been the most helpful, compassionate, knowledgeable and professional I have ever worked with, in a very stressful situation. The whole staff from the owners to the workers made a difficult time very manageable. Thank you!

Excellent – was always willing to help in every way – never too busy for questions. Everyone was always very professional. Worked very hard (even on Christmas Day). Would recommend them for any job.

They were very professional and helpful. I would recommend them to friends and family.

I was very impressed and completely satisfied with their performance.

Boy, they were so professional and helpful. I don't think they could be any better! They came so fast. I was amazed.

They did a well-rounded service-oriented professional project! We appreciated the concern and explaining your personnel provided.

The team was extremely helpful and encouraging that ALL will be done to my satisfaction. Very pleased - took the time to ensure no damage was done to floor - used drop clothes throughout area.

Clone Bryan Enos! Fantastic customer service.