When To Report a Water/Fire Loss to Your Home

9/6/2017 (Permalink)

Many SERVPRO - Coeur d Alene customers had never been through a water and/or other losses to their home.  This is very useful information should you ever find yourself in the middle of a water loss and/or other similar loss to your home.  I’ve personally heard many of our first-time customers state something like; (1) “I never thought this would ever happen to me”; (2) “I have no idea what is the next step”; (3) “How does all of this work?”; (4) “Can you help me through each step?”

SERVPRO – Coeur d Alene has gone through these scenarios hundreds of times.  SERVPRO – Coeur d Alene water mitigation personnel have all gone through training and/or been mentored on the effects of any size loss our customer experiences.  SERVPRO – Coeur d Alene technicians know that the first couple of hours after a water/fire loss are critical.  We specialize in not only putting our customer at ease but also demonstrating the skills necessary to promptly start mitigating the loss.

Time is always one of the most determining factors there is when considering the final restoration.  Waiting too long to report any loss may result in numerous problems.  1) Your insurance may question your claim that occurred previous to your filing a claim; 2) The damage to your home may increase as a result of waiting to mitigate the loss (example: Mold begins growing within 48 hours of a water loss).  3) Any water loss effecting carpet, vinyl, and wood flooring can increase damage due to moisture that enters the sub-flooring.  4) Damage to your homes contents may also increase due to a delayed notification.

SERVPRO – Coeur d Alene will post another blog soon that will address the common question of “When Do I Call My Insurance Company?”  The next blog will address the factors to consider when determining if you want to file a Loss Claim to your insurance company.