Recent Why SERVPRO Posts

Insurance Professionals

6/6/2022 (Permalink)

Insurance Professionals

As an agent or adjuster, you have a responsibility to provide excellent service to your customers. We share that same commitment.

Our Results Give You a Competitive Advantage

For more than 50 years, SERVPRO® has built a solid reputation as a leader in fire and water cleanup and restoration. We’re committed to your customers by acting with urgency to restore their property and their lives while adhering to IICRC standards, resulting in lower claims costs, a low loss ratio, and satisfied customers for improved policyholder retention.


Customer Satisfaction is Our Goal

What makes your local SERVPRO professionals different? 

Emergency Response to Claims

Restoring your customer’s property is our first priority, and they’ll have peace of mind knowing we’re there quickly and work hard to limit the damage. 

 Pretesting Reduces Claims ExpenseOur claims professionals take a “restore vs. replace” approach because it’s usually less expensive to restore property than to replace it. 
 FootprintWith more than 1,900 locations, across the United States and Canada, we are quick to respond with 24/7 emergency service.   Claims Inventory ServiceWe’ll provide your customers with an itemized loss inventory and pictures of important items. 
 Superior, Time-Tested TrainingWe train local SERVPRO professionals in IICRC standards in fire and water cleanup and restoration. Ongoing training is also available at our state-of-the-art IICRC-Approved Training Facility for them, as well as our insurance clients.  Vendor Qualification Compliance and ProfessionalismYou can be sure we use qualified vendors to service your customer in the completion of their claim. 
 Limited WarrantyWe promise a two-year labor and one-year materials warrantyIf we fail to meet commercially reasonable expectations, we will provide re-service at no additional costs for up to two years.*   Serving Adjusters and Their ClientsOur local professionals get back to you quickly and work with vendors so you don’t have to, saving you time to focus on priority files. 

National Accounts

SERVPRO HQ has a team of dynamic marketing professionals who focus on national account relationships, keeping communication flowing between local SERVPRO professionals and insurance companies. 

The goal of this National Accounts Division is to maximize the satisfaction of both the insurance companies and the insured through the development and management of business-to-business relationships within the insurance industry.

SERVPRO also has specialized training and promotes adherence to IICRC Standards, so you can expect professional cleaning and restoration services across the United States and Canada.

Our National Accounts Guidelines help ensure standards are met, including:

  • Quality assurance through internal audits.
  • Background checks are required for SERVPRO location employees, including temporary employees.
  • Transparent step-by-step communication between local SERVPRO professionals and insurance agent or adjuster.
  • Completed job files for proof of work.

The National Accounts Managers are ready to guide insurance professionals through the process and be the single point of contact with any questions they may have about SERVPRO. You can reach the National Accounts Division at (615) 451-0200 ext. 2095.

Performance Guidelines

SERVPRO has earned its reputation as a leading provider in the cleanup and restoration industry. In keeping with our commitment to excellent service, we’ve developed the most extensive performance guidelines in the industry. These guidelines will give you confidence that you’ll receive excellent service when you call (844) 716-0936
  • (844) 716-0936When you originate your contact, your referral gets tracked and reported at each step of the work process. From the First Notice of Loss to the Claims Information Center, the documentation is complete.
  • National Account Participation AgreementLocal SERVPRO professionals must agree to 21 different requirements to receive insurance client referrals from (844) 716-0936. These requirements include background checks on employees, which must be maintained continually to help ensure clients get the best possible service providers performing work.
  • IICRC ValidationWhen you use SERVPRO as your vendor of choice, you’ll know that the proper equipment and drying validation are part of every job file.
  • Validation Through ReportingSERVPRO will provide metrics to reflect the highest levels of customer satisfaction and performance. 

Franchise Training

SERVPRO has been redefining the mitigation and restoration industries for more than 50 years. To help ensure our commitment to excellence at all SERVPRO locations, we have ongoing training at both the regional and national levels. We opened our National Training Center in 1992 to teach restoration, reconstruction, and mitigation skills to SERVPRO professionals and insurance industry employees.

Call your local SERVPRO of Coeur d'Alene at 208-457-1234

Being the Best for Our Customers

Employee Certification Training: A self-paced program designed for local SERVPRO professionals covering crew training, fire and water restoration, and carpet and upholstery cleaning. Certification is awarded after successful completion of course materials and an examination.

New Franchise Training: A 15-day in-house, hands-on training program at our training facility. This is designed primarily for new SERVPRO location owners but is also a valuable course for SERVPRO location employees.

Continuing Education: Both credit and noncredit courses are offered for insurance agents, insurance adjusters, real estate professionals and local SERVPRO professionals. Courses are designed to improve knowledge of emergency mitigation.

Training to Reinforce E-Learning: A web-based program designed to be an ongoing self-paced training program. Video presentations and support materials are followed by a knowledge test at the end of each module.

IICRC Training Program: SERVPRO Industries, LLC is an approved IICRC Training School that offers year-round classes in multiple industry-related topics, including fire and water restoration and Applied Structural Drying (in our purpose-built ASD facility).

Coming Home to a Disaster?

4/21/2022 (Permalink)

Can coming home cause you stress???

We specialize in the “unexpected” due to Water Damage, Fire Damage, Mold and Bio Hazard situations.

SERVPRO is the national known LEADER in Restoration & Clean Up services, with over 1800 locations throughout the US and Canada. Our local location reaches all of North Idaho and has been in business for close to 20 years!

Things to consider when looking for a “Restoration Company”

  • What is the timeline for call backs and getting out on the job quickly? We have a 1-4-8 guarantee here at SERVPRO. Within 1 hour you will receive a call back, within 4 hours, we will be on the job and within 8 hours you are getting a verbal or written overview of what needs to be done.
  • How reputable is SERVPRO? We have been in business since 1967 and have only grown stronger through the years. We have corporate agreements with well-known insurance companies such as: State Farm, Farmers and Liberty Mutual. Our mottos are well known and we take pride in our values and mission statement on every job. Please check us out on the internet! We love to share who we are with those who want to learn more.
  • Can SERVPRO help my water loss situation? Water losses are one of our specialty services. We have trained technicians, crew chiefs and project managers to help assist you! We work closely with local plumbers, property management companies and builders to make it “Like it never even happened."
  • Does SERVPRO of Coeur d’Alene offer anything else? Yes!!! We now do interior and exterior rebuilds. We rent out our high-performance equipment. We have partnered with many businesses around the area and are involved in many groups that support our local businesses. There is never a question or concern that we take lightly from our customers. After all, that is what we are here for- YOU!

CALL US 24/7, 365 for emergencies @ 208-457-1234

General Deep Cleaning Frequently Asked Questions

4/12/2022 (Permalink)

Employee in front of rack of cleaners We are here to help!

General Deep Cleaning Frequently Asked Questions

Sometimes you need a clean that’s above and beyond the normal day-to-day upkeep. SERVPRO® has the experience needed to provide the best cleaning services, no matter the situation. We’ve answered some common questions below about general cleaning, including carpets, upholstery, ceilings, floors, walls, drapes and blinds.


Why is it necessary to get my carpets cleaned?

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. It’s important to vacuum carpets regularly and to have them fully cleaned on a regular basis, before they’re appearing dirty. Dirt builds up in layers, and when carpet looks dirty, you’re actually only seeing the dirt at the tips of the carpet fibers. If you wait until your carpets look dirty to have them cleaned, they may not be able to be restored to original condition.  

How often should carpets be vacuumed? 

Vacuuming your carpet is important preventative maintenance that will extend the life of your carpets and keep them looking better, longer. Regular vacuuming can also extend the amount of time between professional carpet cleanings.

Vacuuming frequency depends on the level of foot traffic and other conditions that might be present in your home that soil the carpet. Low traffic areas should be vacuumed at least once a week, and high traffic areas need daily vacuuming. High traffic areas in your home, like main entryways, benefit from consistent vacuuming.  

Can I stay in the home while my carpets are being cleaned? 

Yes, depending on the circumstance, you should be able to remain at home while your carpets are being cleaned. We’ll ask for an appropriate staging area in your home for our equipment, which should be near a water source. It’s important that children and pets are kept away from this staging area, but you may remain in the home while we work to clean your carpets.  

How long will it take for my carpets to be cleaned? 

The time it takes to clean carpets greatly depends on the size of the area being cleaned, and the type of cleaning we are performing. SERVPRO uses five different carpet cleaning methods, which will be chosen depending on the type of carpet fiber and degree of soiling.  

How much does carpet cleaning cost? 

The cost for carpet cleaning will depend on the size of area being cleaned, and the type of cleaning method used. We will move furniture as necessary, pretest your carpet fibers and select the appropriate cleaning method depending on the severity of soiling.  

How often should I get my carpets cleaned? 

The frequency of carpet cleaning depends on several factors. Carpets in homes without children, pets or smokers should be cleaned every six to 12 months. Carpets in homes with children, pets or where smoking is occurring need cleaned more often; every three to six months. Carpets in office buildings should be cleaned every six to 12 months, but if the office is on a ground floor, that frequency increases to every three to six months.

 I have spots on my carpet. Will carpet cleaning remove those? 

If an accident occurs, you should try to remove the spot immediately. The longer the substance is left in the carpet the more likely it will become a permanent stain. We will pretreat traffic lanes, heavily soiled areas and any spots present. We’ll work to remove spots before cleaning your carpet and use a method/cleaner selected for the type of soil that created the spot.  

Can I walk on wet carpet after it’s been cleaned? 

It’s best to stay off the carpet until it’s dry, if possible. We will groom the perimeter of the carpet to allow air to circulate around the fibers. If a shorter drying time is needed, we may set up air movers to blow over the carpet surface, reducing drying time.  


 Why is it necessary to get my upholstery cleaned? 

Textiles such as upholstery and draperies act as a filter, trapping dust, dirt, gases, animal hair and other soils. Regular vacuuming and spot removal are recommended preventative maintenance for these surfaces, which could increase the time between professional cleanings.  

I have spots on my couch. Can professional upholstery cleaning remove them?

 Any spots or heavily soiled areas will be treated prior to cleaning. While not all stains can be removed, we have the knowledge, methods and cleaners necessary to remove spots, if possible. Most cleaning companies have only one or two cleaning methods, whereas SERVPRO has 10 fabric cleaning methods. We will match our services to your cleaning needs.  

How long will it take you to clean my upholstery? 

The time it takes to clean upholstery varies on its size, the fabric makeup, and the method required to clean it. We’ll work as quickly as possible to get your upholstery clean and back in service. 

Do I need to leave the house while my upholstery is cleaned?

 No, you do not need to leave the house while upholstery or draperies are cleaned.  

How often should I get my upholstery cleaned? 

Cleaning frequency depends on several factors in the building where the item is located. The number of people and children, pets, and whether smoking is occurring are factors that influence the frequency of cleaning. Typically, upholstery and draperies should be cleaned every 12 to 24 months, but specific factors may require more frequent cleaning.  

When can I sit on my upholstery after it’s cleaned?

You should wait until upholstery is fully dry before sitting on it, as the fabric is more sensitive to residues when it is wet or damp.  

Are you supposed to clean your walls regularly? 

Yes, it’s important to clean your walls at least once a year. If you have an alternate heating source that exudes different residues, wall cleaning should occur more often. Additionally, if you plan to repaint a room, cleaning the walls is an important first step to help make sure the paint adheres properly.

You can extend the time between cleaning through regular maintenance that includes dusting and cobweb clearing. Washing your kitchen and bathroom walls more often is a good idea, since these areas of the home are used most often.  


What’s on your walls? 

Dust that accumulates around your house also sticks onto your walls. This layer of dust builds up over time, especially if you don’t regularly dust the wall surfaces. Additionally, steam from cooking in the kitchen, and from showers in the bathroom, allows dust and particles to stick to walls in these areas, more easily.  

Can you clean my painted walls without damaging the paint?

 We will pretest any area before conducting a full wash of walls to make sure cleaners don’t react negatively with the paint. We have multiple processes and cleaners to choose from depending on how extensive the soiling on your walls is. We’ll test and monitor as we go to make sure your walls are returned to their original condition.  

Can you remove stains from my walls? 

Depending on the severity of the stain, we have processes and cleaners specifically for cleaning walls. We’ll work to help return your walls to their original condition, without stains.  

Hardwood Floors

Is professional hardwood cleaning costly? 

The cost for professional hardwood cleaning varies greatly depending on the size of your home and area covered by hardwood flooring that needs cleaned. Contact a SERVPRO near you for an estimate on professional hardwood cleaning.  

Can I use household cleaning products on my hardwood floors? 

You shouldn’t use just any household cleaning product on hardwood floors, as it may damage the surface or penetrate the wood leaving undesired consequences. There are cleaning products made specifically for hardwood floor application, and these should be selected. Alternately, you can make a mild cleaner for hardwood floors by mixing one part vinegar with 10 parts warm water.  

How long does it take for you to professionally clean my floors?

 The length of time to clean your floors depends greatly on the size of your home and the area covered by hardwood flooring that needs addressed. Contact a SERVPRO near you for an estimate on the time it will take for hardwood cleaning in your home.  

How long do I need to wait before walking on my floors after you’ve cleaned them? 

You’ll want to wait for the floors to dry before walking on them or moving any furniture back into place. SERVPRO technicians will let you know when it’s safe to walk normally on the floors.  

Curtains and Drapes

How often should curtains be cleaned? 

Curtains or draperies should be cleaned every three to six months. However, if a member of your household has severe allergies, consider cleanings more often.  

Can I clean my draperies myself? 

Depending on the type of draperies or curtains you have, you can clean these yourself. Read the manufacturer’s instructions for fabric care before attempting this on your own. You can use your home washing machine, but ensure that it’s large enough for the job. Some fabrics may require dry cleaning, or other specialty cleaning methods.  

What types of blinds can SERVPRO clean? 

SERVPRO can clean all types of curtains, draperies and blinds. For more information about the specific type of window treatments you own and how we can help with cleaning, contact a SERVPRO near you.  

How often do blinds need cleaned? 

Blinds should be cleaned once a month, including both dusting and washing with soapy water. Vacuuming in between heavier cleanings will help reduce the amount of time needed to complete the more thorough washes.

1-4-8 Response Time

12/8/2021 (Permalink)

1-4-8 Response Time

Have you heard of SERVPRO's Service Response Guidelines?

Within just 1 hour from notice of loss, a SERVPRO of Coeur d’Alene professional will contact you to arrange for service. 

Within 4 hours of loss notification, a local SERVPRO of Coeur d’Alene professional will be on-site to start mitigation services. 

Within 8 hours of on-site arrival, a verbal briefing of the scope will be communicated to you by your local SERVPRO of Coeur d’Alene professional. 

What can SERVPRO of Coeur d’Alene do for you?

  • Fire smoke and Soot Cleanup and Restoration
  • Water Removal and De-humidification
  • Crime Scene, Bio-hazard and Vandalism Cleanup
  • Mold Mitigation and Remediation
  • Contents Claim Inventory Service
  • Carpet and Hard Floor Cleaning and Car
  • Odor Identification and Deodorization

Being timely is important when disaster strikes and we work hard to make sure we are there when you need us the most!

Why SERVPRO? Why not!

Call us today @ 208-457-1234

Your Local SERVPRO of Coeur d’Alene

Why Choose SERVPRO?: Professionalism and Response Time

12/7/2021 (Permalink)

Two SERVPRO employees loading equipment into a SERVPRO green van We are always here to help!

Professionalism and Response Time

Why SERVPRO of Coeur d'Alene?

Giving information about essentials are what we do! As a top-notch leader in the Restoration business, we take pride in preparing our friends, family and clients for the unpredictable!

Are response times important to you as a customer? Do you tend to wonder if anyone listened to the voicemail you left, or are you stuck wondering if they even care to call you back? SERVPRO of Coeur d’Alene is available 24/7, 365 days a year. Our marketing representatives go out of there way to make themselves available to customers for calls, concerns or to schedule a time to look at a free bid.

Professionalism is important to SERVPRO of Coeur d’Alene. We strive to provide Integrity, Honesty, Respect and Optimal Work Ethic while helping you get back to your life!

In the event that an emergency happens and you need a Cleaning or Restoration Company qualified to handle your needs and time is of the essence to you, please call us direct at 208-457-1234!

SERVPRO of Coeur d’Alene is here for you!

Tips for Making a Fire Claim

12/1/2021 (Permalink)

Are you covered? If your home has fire damage and you need restoration service, SERVPRO is here! We are always here to help!

How to File A Fire Claim

A fire in your home in Northern Idaho can leave you with a million things to do running through your mind. The fire restoration process is fairly straightforward, but you want to make sure to do everything in the right order so that you get the most money you can when you file your insurance claim. Here are some tips for how to handle the process well.

1. Make Your Calls

One of the first things you should do is make some calls. Obviously, the company that carries your fire insurance needs to know about the damage to your home. It is also advisable to call fire remediation specialists. You are also not required to use your Fire Department's suggested mitigation Company. It is best to consult with your insurance agent or adjuster on who they recommend.  The sooner they can arrive on the scene, the better, particularly if you need emergency cleanup to prevent secondary damage. They can also help you itemize costs, which may be helpful when filing your claim.

2. Secure Your Home

The insurance adjuster will likely check to make sure you have taken the correct measures to protect your home from further damage. After all, the more damage your house sustains, the more it costs to fix it. If you do not board up windows and doors, or if you leave holes in your roof or skylights open, the insurance company may not cover part of the damages as this looks like neglect of the property.

3. Leave Damage Alone

It may seem counterintuitive to delay the beginning of the fire restoration process until professional help arrives, but that's exactly what you need to do. Any smoke cleaning you do may cause more damage. If it doesn't, it can still hurt your chances of getting a full settlement, because the insurance company is not going to pay for damage the adjuster doesn't see. No damage remediation should begin until the entire area has been photographed and documented.

A large part of filing a claim is knowing how to prove the damage. By following these three tips, you can increase the likelihood of getting a settlement with your insurance company that covers most, if not all, of the fire restoration services you require.

SERVPRO Restoration - Experts in Fire, Water, and Mold Removal

12/1/2021 (Permalink)

Employees Cleaning floor with mops and buffing equipment SERVPRO is available 24/7/365. We are here to help

SERVPRO Restoration is an industry leader in the field of disaster recovery and cleaning services. The company's franchises are located throughout the country and understand the importance of property restoration and cleanup. SERVPRO franchises also offer hard floor cleaning, biohazard cleanup, and crime scene cleanup. Their staff is well-trained and ready to take on any size job.

For a quick response, call SERVPRO's emergency services. Whether you are dealing with a small emergency or a large-scale disaster, SERVPRO is prepared to help you overcome the challenges of your restoration project. We have the training and experience to handle all types of property damage, from sewage overflows to furniture and upholstery cleaning.

SERVPRO specializes in fire, water, and mold damage restoration. The company also provides document restoration services. Our technicians use advanced equipment to detect moisture in your home and make sure your belongings are safe. Once the SERVPRO restoration team arrives, they will assess the scope of the damage and provide an accurate quote. The agents will thoroughly clean and deodorize the home, and they will work with your insurance company to assist you with any claims process.

Why Choose SERVPRO of Coeur d'Alene

6/8/2021 (Permalink)

Green semi and trailer "Disaster Recovery" Green semi and trailer "Disaster Recovery"

Why Choose SERVPRO of Coeur d'Alene


There is always a 2-step process when first encountering water damage that strikes your home or business. Take a deep breath, then call your friendly neighborhood superhero's @ SERVPRO of Coeur d'Alene to come to the rescue! 

SERVPRO of Coeur d'Alene is your local Water, Fire and Mold damage experts. Here at SERVPRO of Coeur d'Alene, we have a team of qualified technicians to deal with any size water damage disaster that may hit your home or business.

Water damage issues bombard your home or business and unfortunately do not wait during normal business hours. That's why here at SERVPRO of Coeur d'Alene we provide emergency services 24/7, 365 days a year! We will be there when you need us. The harm that water can do to your home or business can leave a person feeling defeated, down and overwhelmed. Your SERVPRO team is here for you through it all! 

SERVPRO of Coeur d'Alene is equipped to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water, fire or mold damage company, there are certain things you should look for. It's always a great idea to check the reviews! Are they recent? What are people saying in the community?

So, if you are in need of our services, please don't hesitate to reach out to us @ 208-457-1234!

SERVPRO of Coeur d'Alene- Your Disaster Recovery Specialists.

Trusted Professionals building Quality Relationships

5/3/2021 (Permalink)

SERVPRO number 1 reason SERVPRO number 1 reason

Trusted Professionals building Quality Relationships

- We are not just about service! 

You may ask the question...What makes SERVPRO of Coeur d'Alene so different from other restoration companies? Who are they and how long have they been around? 

SERVPRO of Coeur d'Alene is a locally owned and operated franchise in Hayden, Idaho servicing ALL of North Idaho and beyond. Our technicians and staff are well trained and have a history of integrity, respect and great work ethic. 

What matters to you matters to us! Have you ever felt that your concerns aren't being heard? SERVPRO of Coeur d'Alene's focus is to make sure you feel valued, your property is being cared for and the job is being done in a timely manner. SERVPRO of Coeur d'Alene works as though each job we do is our last! What we do and how we do it matters. 

SERVPRO of Coeur d'Alene is a nationwide restoration company built on relationship! We cannot do it alone and know that the North Idaho community is one that is "community strong"! It is the "family feel" that matters... YOU ARE WHAT MATTERS!

Call us anytime at SERVPRO of Coeur d'Alene. We are open for any emergency 24/7, 365 days a year at 208-457-1234.

Why SERVPRO- Trained and Knowlegable

12/2/2020 (Permalink)

Male and Female SERVPRO employees at an event Male and Female SERVPRO employees at an event

During these Covid times it is important that you have a restoration company available that has the correct tools, equipment, knowledge and attitude to get the job done right! What makes SERVPRO different? With over 1800 locations nationwide and in Canada, with years of experience and over 15,000 trained employees, we've only succeeded and grown with every year. Trust is one of the most important values when looking for a restoration company. You are entrusting your emergency situation to us, in many regards you are entrusting your home, family and contents. You will be looking for a restoration company that is reputable, trustworthy and most importantly a company that will take care of your situation like they would their own. Our motto still stands, we make it "Like it never even happened." SERVPRO of Coeur d'Alene is one of the many locations SERVPRO has nationwide. We are locally owned and operated and take pride in the work that we do for our community and its surrounding areas. So, when you are looking for the right company to handle your emergency, call SERVPRO of Coeur d'Alene at 208.457.1234.

Cleaning- Know The Difference

12/2/2020 (Permalink)

Red and White- FAQ Frequently Asked Questions picture Red and White- FAQ Frequently Asked Questions picture


Cleaning- Know The Difference 


When looking for information to clean your home or business (especially during times of COVID), it is very important to know the facts of what works and why! 

SERVPRO of Coeur d'Alene wants to give you this information... KNOWLEDGE IS POWER! 

So, what needs to be done to help your home or business stay clean and sanitary? 

Here are some informational tips that will help!!!

* What does a Sanitizer do?

Sanitizers reduce pathogens to safe levels for occupants! (Fogging is a great example of this).

 * What does a Disinfectant do?

Disinfecting destroys microorganisms but does not destroy their spores. (After fogging, wipe down is considered disinfecting) 

* What does a Sterilizer do?

Sterilizers destroy microorganisms including their spores. (These are considered "STERILE environments") Most of what we do, is Sanitize and Disinfect.

Stay safe and healthy! There is POWER in knowing the difference.:)

Call SERVPRO of Coeur d'Alene for all of your restoration needs. 208-457-1234

Why SERVPRO CDA Testimonials

11/10/2020 (Permalink)

SERVPRO We're Open for Business picture SERVPRO We're Open for Business picture


Customer Testimonials 


If you have ever had a disaster in your home whether it was flooding and water damage, fire or smoke damage, discovering mold in a hidden corner, or you have a bat infestation in your attic you might wonder who among all the restoration and clean up companies to call. SERVPRO has over 50 years of experience, highly trained certified technicians, 24-hour emergency service, we are locally owned and operated, and a trusted leader in the restoration industry.  If you are not sure if SERVPRO is the right pick, please check out these testimonials left by some of our customers!

A horrendous mess made into an incredible experience by an amazing team of professionals. When I first called SERVPRO, I was over my head and in tears with the mess I was left to clean up by myself. Paige and Angela listened carefully and patiently to my plight and were efficient with providing an estimate that worked with my finances. They were ready to clean faster than I was, and when it came time to do the dirty work, their awesome team, Cindy, Sabrina, and Matt, were friendly, polite, compassionate and efficient beyond measure. They turned "the rat room" into a cellar, and made a level of clean that I have never seen in that space before. I will forever recommend SERVPRO and their teams of professionals for any restoration or deep cleaning work. Would I personally hire them again? Undoubtedly, absolutely, 110%

(Review on Google)

The team at SERVPRO is by far the best. I work with a lot of different companies and I’ve never worked with such an honest, kind, fair and hard-working team. I will ALWAYS recommend them to all my customers, friends and family.

(Review on Google)

Wow! My wife called while I was at work and said the basement flooded. Water had gotten underneath LVP and a Bar area. The team was on scene in less than an hour and although we had the visible water cleaned up they pulled minimal moldings and placed equipment to dry everything out. 24 hours later everything was dry! Will definitely recommend them to anyone that could use their services! A +.

(Review on Facebook)

When looking for the right professionals for restoration, call SERVPRO of Coeur d'Alene @ 208-457-1234.

Proprietary Cleaning Agents And Your Home!

11/10/2020 (Permalink)

Flooded Basement Flooded Basement

Our Technicians Use a Variety of Proprietary Cleaning Agents to Restore North Idaho Homes


No matter where you live, it can flood. Severe weather, torrential rainfall and melting snow can cause flooding. When floodwaters rage, they invade homes, leaving disaster in its path. Water extraction and cleanup are a primary concern.

How are Homes Affected by Floodwater?
During natural disasters, 90% of the damage is caused by flooding. Floodwater is Category III, meaning it is highly contaminated. Sewage, bacteria, debris, and medical waste can all be found in the water pouring into your home due to flooding. Standing water is not only a biohazard, but the moisture alone can damage structural elements and the contents of the residence. Flooded homes needs professional mitigation.

Decontaminating the Premises
Water extraction and sanitation are dealt with before structural drying begins. Preventing the spread of microbes is an immediate concern. Our EPA-registered proprietary cleaning agents remove contaminants and help with foul odors. We employ the following:
    •    Antimicrobials – These products inhibit microbe growth and development, preventing them from spreading.
    •    Biocides –Chemical agents that mitigate living organisms. Viricides and fungicides are in this group and deal with microbial sanitary concerns.
    •    Disinfectant – Common disinfectants include quaternaries, alcohol, chlorines, and phenols. This class of antimicrobials kills up to 99% of germs.
    •    Sanitizers – Cleaning agents that reduce microbial levels to safe levels.
    •    Sporicides – remediate bacterial growth and fungus. Used for mold.

Contaminated surfaces get treated with the appropriate cleaning agent. As cleanup and restoration move forward, items are re-treated as needed. Our technicians are experts in flood damage control. Our goal is to return your home to preloss condition, if possible.

Contact SERVPRO of Coeur d'Alene at (208) 457-1234 for expert flood damage service. We’re Faster to Any Size Disaster!

Our New CSC Program

6/18/2020 (Permalink)

Our New CSC Program

Certified: SERVPRO Cleaned 


It is not uncommon to think of a cleaning service as a janitorial service. After all, to many of us, that is what is it- right? Well, SERVPRO is here to change the mindset of what "cleaning" truly is. Our Certified: SERVPRO Cleaned program offers the following benefits. 

1) We Consult With You-

This is a tailored cleaning program to meet your needs. Right down to the details of your business- we make it work for you and what you need!

2) Clean-

This is proactive and COVID-19 emergency response cleaning. SERVPRO of Coeur d'Alene is trained in bio-hazard cleaning. Decontamination for porous and non-porous surfaces and adhering to the CDC standards. EPA approved and hospital grade products.

3) Certify- 

Committed to cleaning from your employees to consumers. Reassurance for yourself, your business and your clients is important to us. With our "Higher Standard of Clean" touch points we can include window emblems, signage, digital footprints and more. 

 When you think of Clean, think of Certified: SERVPRO Cleaned. Call us today to set a consultation. 


5/11/2020 (Permalink)



Specific to SERVPRO and designed for our customers needs! 

When you think about chemicals, what is safe to use and where is originates from, consider SERVPRO products. In particular, our one and only SERVPROXIDE! 

SERVPROXIDE is EPA registered, stabilized chlorine dioxide-based disinfectant and sanitizer. It is designed to kill harmful bacteria, viruses and mold on hard surfaces and is an effective sanitizer for soft surfaces. SERVPROXIDE carries the EPA's lowest toxicity rating, making it safe for everyday use. 

SERVPRO of Coeur d'Alene uses SERVPROXIDE in the following capacity: 

* Spray and Wipe 

* ULV Mist/ Wet Fogging

For more information about this amazing product, please feel free to call us directly @ 208-457-1234! 

SERVPRO of Coeur d'Alene is here to help our local communities and are always looking for ways to better assist those who are in need of our services. 


Rental Equipment

12/3/2019 (Permalink)



Did you know that SERVPRO of Coeur d’Alene rents out our equipment? What equipment do we use? 

  • Air Mover $25.29 a day
  • Dehumidifier $75.00 a day
  • Hepa $105.00 a day
  • Hydroxyl Generator $225.22 a day
  • Ozone Machine $150.00 a day
  • Fire Bird Large Heater $575.00 a day
  • Small Heater $225.00 a day
  • Desiccant Dehumidifier $501.60 a day

For Real Estate Agents, the renting of equipment can make the process of getting a home “ready for move in” essential. SERVPRO of Coeur d’Alene takes time and effort to make sure that we help Real Estate Agents who are in need of services, ensuring their client has a “MOVE IN READY HOME”.

SERVPRO of Coeur d’Alene is located in Hayden, Idaho. Our local franchise also offers free bids for our clients! We not only help our Real Estate friends but many Insurance Agents, Hotels,  Property Managers, Single Family Homes, etc. 

No job is EVER to small or big for SERVPRO of Coeur d'Alene, call us today at 208-457-1234! 

Premier Cleaning and Restoration Services

11/20/2019 (Permalink)


Premier Cleaning and Restoration Services


SERVPRO of Coeur d’Alene specializes in Emergency Services such as: Fire, Water Damage, Mold/ Mildew, Smoke/Soot, Asbestos, Document Drying, Content Cleaning, Bio Hazards, Hoarding, Pack Outs and Rebuilds. Our technicians are trained and are available for your immediate needs. Our locally owned and operated franchise is located in Hayden, Idaho. We take pride in being such a vital part of our community. Teamwork, integrity, honesty and respect are what drives our team. 

SERVPRO of Coeur d’Alene has operated under the same management for over 8 years. Not only do we do Emergency Services, but we also provide Free Emergency Ready Profiles, Lunch and Learns and Vendor Presentations for local businesses. 

Our motto is we are only as good as our last job. SERVPRO of Coeur d’Alene takes pride in making each situation that may arise “Like It Never Even Happened”. 

Call us today for your Emergency Cleaning and Restoration Needs. 

SERVPRO of Coeur d’Alene 


SERVPRO Response Times

11/20/2019 (Permalink)


SERVPRO Response Times


SERVPRO of Coeur d’Alene means business! With over 1700 plus franchises and being a trusted vendor to hundreds of Insurance carriers, we offer response times that are incomparable. 

Our Service Guidelines: 

1-4-8 Guarantee

1- Within 1 hour from the notice of loss, a SERVPRO of Coeur d’Alene Professional will contact you to arrange for service.

4- Within 4 hours of loss notification, a SERVPRO of Coeur d’Alene Professional will be onsite to start mitigation services (if necessary). 

8- Within 8 business hours, a verbal briefing of the scope of work will be communicated to the appropriate person by a SERVPRO of Coeur d’Alene Professional.

(Exceptions may apply under certain conditions such as catastrophic events or storm situations)

This is our promise to you! We handle nationwide large loss and are available 24/7, 365 days a year. 

SERVPRO of Coeur d’Alene is “Faster To Any Disaster”. Call us for your Cleaning and Restoration needs today. 


Handling Fires & SERVPRO

6/17/2019 (Permalink)

Handling Fires & SERVPRO


Here at SERVPRO of Coeur d'Alene, we have a long list of jobs we specialize in going beyond the fire, soot, and mold. Cleaning up fire damage is one of our specialties. So naturally, when a local high school suffered a grease fire in their kitchen we were more than happy to help clean up the damage that occurred.  It is our job here at SERVPRO of Coeur d'Alene to make accidents look "Like it never even happened." The extent of the fire was pretty bad as soot covered most of the walls. Our team used our special SERVPRO cleaning products to help restore the kitchen to a much cleaner state. The owners of the property were very pleased with the rate of our work as well as the final product.

Does Your Business Have a SERVPRO Emergency Ready Plan?

6/17/2019 (Permalink)



Your Coeur d'Alene restaurant or gift shop caters to both residents and visitors to our beautiful community in Northern Idaho. The last thing you need is the disruption and chaos of a water loss, but it does happen. To avoid disappointing customers and losing their business for a time or permanently consider working with our experienced project managers on a proactive approach to any possible water event. 

Commercial water damage in North Idaho can have many causes. Plumbing springs leaks and appliances malfunction, both instances capable of closing your doors for the short term. Unfortunately, statistics show that a business that needs to shut down and regroup after a water disaster can see the short term need turn into a permanent closure. We have options to prevent the double tragedy of water damage and business loss. 

Developing a personalized SERVPRO Emergency Ready Plan and Profile (ERP) is a proactive step you take in collaboration with our team to minimize the effect of a water loss and get your back to business in record time. One of our managers visits your site, becoming familiar with your layout and operations. An evaluation of your commercial property’s strengths and vulnerabilities permits us to make recommendations that could save you from severe damage to the building’s structure, equipment, and contents if a water event occurs. 

You use the SERVPRO mobile app to add details and set out priorities. Identify key vendors and contractors for us to contact if we have questions during remediation. Share information about the location of utility shut-offs and critical documents. Designate trusted employees or others who can act in your stead if you are out of town or otherwise unavailable during the emergency.

Taken together the two parts of the SERVPRO ERP provide a concise, digital blueprint for our team to follow in the event of a water crisis at your business. The documents make it clear you choose us to meet your restoration needs, and the confidence you and your customers feel knowing our industry-leading team is on your side smooths the process. 

Contact us at (208)457-1234 to schedule a walk-through to start the ERP process. SERVPRO of Coeur d'Alene is eager to partner with you and your workforce to prepare for the worst by working with the best. 

Emergency Ready Profiles

11/19/2018 (Permalink)


Do you have an Emergency Ready Profile in place for your business? Here at SERVPRO of Coeur d'Alene, we offer a free service to make sure you are prepared when disaster strikes! Eliminating stress and chaos when there is an emergency at hand is essential to keeping things at bay and getting what is most important handled in a timely manner.

Our Emergency Ready profile consists of specific information for your business. We take time to go everything including noting your emergency contacts, tagging your water and gas shut off valves and taking pictures of your business from the inside out (with specific location instructions as needed). Included in this profile are contacts for your local Fire Department, Hospitals, Police Departments, Alarm Companies…AND THE LIST GOES ON. 

Do you need this information to be a bit more accessible if you are away? With the Ready Plan App you will be set up for success. We make sure to provide access for you to revise your plan as needed, to log damages and even submit a loss (going directly to our staff).

Why SERVPRO? Why not! Call us today to schedule an appointment 208-457-1234. Don't wait until disaster strikes, get prepared now!


11/19/2018 (Permalink)


Have you ever wished your local restoration company would not only "clean up" your disaster but "rebuild" the affected area?

Now you don't have to wonder anymore! SERVPRO of Coeur d'Alene has recently started implementing rebuild services! Sometimes it isn't just enough to clean up an area that has been affected by damages. When floors need to be replaced, walls need to be fixed and property put back "like it never even happened" think of us! What sets us apart? Many restoration companies do the clean-up but after the clean-up, who does the construction?

When in need, call your local professional at SERVPRO of Coeur d'Alene, we are a ONE STOP SHOP. Your local FULL-SERVICE professionals are on the way.

Call our Local Office @ 208-457-1234

Why SERVPRO? Why Not!

(Mitigate, clean and put back together... like it never even happened)

Mold Scopes

11/19/2018 (Permalink)


Mold Scopes

Is it black mold? Are there any other kinds of mold that are dangerous? Can mold look different? Will I get sick? When do I seek professional help?

These may be common questions to ask yourself or ask people you care about who are affected! Damp surroundings and humid environments tend to be a breeding ground for spores to make their landing and populate. But when do you seek help? When do you get a professional opinion without spending an arm and a leg?

SERVPRO of Coeur d'Alene offers free mold scope assessments. Yes- I said FREE. We come out and assess the areas that are of concern to you. We know that creating a healthy, livable and workable environment is more than just a happy hope, it is essential to health and well-being. Call us today for your free Mold Scope Assessment @ (208) 457-1234.

Why SERVPRO of Coeur d'Alene? Why not!