Recent Water Damage Posts

Water Damage Tips

10/4/2021 (Permalink)

water damage on vinyl in kitchen floor water damage on vinyl in kitchen floor

Water Damage Tips (Outside of your Home) 


Are you needing some extra information to make sure you have done all you can in and around your home (to possibly prevent Water Damage). Here are some tips that can help you save a lot of headache. 

FIRST- Disconnect hoses. Disconnecting your hoses from your faucet should be done first thing in the Fall Season. 

Clean out your gutters and downspouts.

Get to Understand Your Water Main.

Make sure ALL Appliances are in working order.

Fix any leaks you notice. DON'T WAIT ON THIS. 

Check your water pressure.

In North Idaho, we handle a very large amount of water loss situations. Knowing what to do and what not to do is VERY IMPORTANT. 

SERVPRO of Coeur d'Alene is available for any emergency 24/7, 365 days a year. Call us at 208-457-1234. 

Basement Floods

6/8/2021 (Permalink)

Flooded Basement Flooded Basement

What To Do When Your Basement Floods 


While instincts tell you to panic at the sight of pooled water inside your home, try to keep calm.

The most important thing to remember is to never enter a flooded area when the power is on.

Start with these steps:

  1. Shut off electricity and gas to the area. If you’re not sure how, call an electrician or your local SERVPRO of Coeur d'Alene who can get someone out to you right away.
  2. Try to determine the source of the water. Excessive rainfall or a burst pipe are two top reasons why your basement may flood.
  3. If safe to proceed, and while wearing protective gear like boots, gloves and a mask, enter the water to investigate the source further. If your basement has a drain and you can safely navigate to it, check to see if it is clogged.
  4. Time to get that water out of there. Depending on the amount of water, this may be as simple as using towels, a mop, or a wet vacuum. If the flooding is more extensive, an sump pump or extractor may be necessary. Once the bulk of the water has been removed, soak up all remaining moisture with towels.
  5. Assess damage. Remove any items, like furniture, that appear damaged by the water and move them to a space where they can dry. If the drying process on items is taking longer than a couple days, unfortunately, they may not be able to be salvaged. Any items that were within boxes should be removed to air out, and all items should be monitored for mildew growth.
  6. Get the air moving in the basement to dry it out. Open windows and doors, and use fans placed around the space to inspire quick drying of the flooded area. If you have a dehumidifier, move it to the basement to aid the drying process.

How to prevent your basement from flooding?

It’s easy to look back at the cause of a flooded basement and see where things went wrong, but what about preventing flooding before it occurs? There are some measures you can take today to help waterproof your basement and safeguard it against a catastrophic flooding episode.

  • Keep your rain gutters clean, and make sure they’re pointed away from the foundation of your home.
  • During the next heavy rain, check around your yard to see where water is pooling and being diverted to. If it’s going toward the foundation of your home, contact an expert to grade your yard so it’s able to properly handle the water it receives during storms.
  • If you have a basement window, make sure it’s protected with a window well cover.
  • A sump pump can be your basement’s hero. An automatic sump pump set to trigger on when it senses water in your basement space offers a layer of protection for your home, even when you’re not there. Homeowners in particularly flood-prone areas should have a backup sump pump, and check to see if flood insurance is available for purchase.

When to call for help with basement flooding:

Calling a professional for help is always a good idea, especially if the amount of water is more than a foot deep, many items have become wet, or mildew is beginning to take hold. Quickly removing the water and beginning the drying process is essential to lessen the possibility for mold to form, which can greatly increase the damage and cost involved.

SERVPRO of Coeur d'Alene has the knowledge, experience and expertise to help you quickly deal with a flooded basement cleanup, because we handle these types of jobs all the time. Let us deal with the stress and get your basement back in working order.

Give us a call @ 208-457-1234 and we will take the worry for you.

Summertime- Broken Pipes & Water Damage

6/8/2021 (Permalink)

Leaky pipe near wood beams Leaky pipe near wood beams

Summertime- Broken Pipes & Water Damage


Broken pipes can be more of a problem than you may be aware of during the summer months. Here are 2 tips to help you to keep your home safe from water damage this summer.


Sewer backups and clogs are the worst and are all too common- especially in summertime. Any excess pressure that may be in your sewer lines can be a major cause for disaster. This is where SERVPRO of Coeur d’Alene can come in to help! We are Disaster Recovery Specialists and knowing who to call first is KEY!


With summer just about here, this means there is greater demand for water (such as in watering your lawn, filling and maintaining a swimming pool, hot tub, turning your sprinklers back on, etc). This increased water usage could cause a problem. How can I make sure to do all I can for prevention? First things first- you may want to have your pipes checked and/or updated regularly. Make sure that no deterioration is present in your pipes. The ultimate goal here is to prevent any water from coming into your water wells and ultimately flooding your basement. 

As a reminder- SERVPRO of Coeur d’Alene specializes in water damage! Feel free to call us anytime for a quote. We are here for you and our motto is to make it "Like it never even happened."

Reach us today @ 208-457-1234

Four tips for preventing Water Damage this summer

5/3/2021 (Permalink)

Flood Cut on wall Flood Cut on Wall

Four Tips for Preventing Water Damage this summer!

Safety Matters 

Coeur d’Alene Idaho is a wonderful place to live, visit and just all around enjoy! Although, the summer season does not mean that you are exempt from having water damage intrude your home.

To avoid water damage risks, these four important tips are a MUST to know!

#1- Pay attention to your Water Bill

Water leaks have been known to surface in hidden areas. More often than not, these leaks go unseen until it is very visible and/or apparent. PAY ATTENTION TO YOUR WATER BILL… Is your water bill higher than it should be? There may be a leak! It’s always good to pay attention to your water bill and compare from month to month or even annually. Please be aware, that if you are concerned about a leak or see visible damage, call your local professionals at SERVPRO of Coeur d’Alene.

#2- Test that Sump Pump

This is one of the most important tips because your sump pump keeps water from entering your home and causing further damage. Perform a test each year to ensure that your sump pump is working properly and efficiently.

#3- Repair Water Leaks 

A water leak can happen anywhere in or around your home. If the cause is not found quickly, many times it eventually creates mold damage. You may find leaks in your roof, pipes, windows, foundation, appliances, plumbing fixtures, etc. If you find a leak in one of these places, please be aware it is best to repair it immediately and call your water restoration specialist (SERVPRO of Coeur d’Alene)!

#4- Shut Off your Water for Long Vacations

Shutting off the main shut off valve in your home when you are away is a safety measure that you can take. This step will help prevent leaks from occurring and prevent a major headache when you return home. Avoiding any opportunity for water damage is always the safest way to go.

Lastly, enjoy your summer by taking the above precautions. Call SERVPRO of Coeur d’Alene for any Water Damage Restoration needs. We are open 24/7, 365 days a year for any emergency at 208-457-1234.

Water Removal and Extraction

5/3/2021 (Permalink)

Water puddle with SERVPRO Water Damage Water puddle with SERVPRO Water Damage

Water Removal and Extraction

SERVPRO Steps for Extraction

The water extraction step removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO of Coeur d'Alene helps to reduce the drying time and helps to prevent mold and secondary water damage. We use powerful pumps and truck-mounted vacuum units to quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of Coeur d'Alene can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Our highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SERVPRO of Coeur d'Alene inspects the carpet and pad to determine if it should be removed to protect the subfloor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

Call your local SERVPRO of Coeur d'Alene professionals today @ 208-457-1234.

Black VS Gray Water

12/2/2020 (Permalink)

water black versus gray picture water black verses gray picture

Water Damage

Black VS Gray Water


Every single day we use water, it is the most important thing for man and all living things to survive. Most water is collected as waste-water. Our daily activities and chores that involve using water, produce waste-water which is collected in tanks. Waste-water has two categories, black water and gray water. These two different kinds of waste-water must be kept in separate tanks because they each have different levels of contamination and are treated differently.

Black water is waste-water from toilets and bathrooms that include fecal matter and urine. Also known as sewage or brown water, it can carry disease causing bacteria that are harmful to anyone who encounters it (Also considered Category 3). Black water can also be referred to as flood water that generally comes from overflowing bodies of water as a result of heavy rain, hurricanes, tsunamis or typhoons that combine with sewage water that can overloaded with bacteria. Recycled black water is only used as fertilizer, it must be processed and decomposed accurately to destroy the bacteria.

Gray water is waste-water that comes from sinks, washing machines, and bathtubs (also known as Category 2 water). It doesn’t have as many contaminants as black-water and is easier to treat. Recycled gray water can be used for irrigation and in constructed wetlands. If the gray water is from the sink, food particles from it can help nourish plants. Recycled gray water is very useful when it comes to times of drought when water is scarce.

Never drink gray water or black water, if you have an issue with either one, you will need to have it addressed to fix it right away. If gray water goes untreated, it can turn to black water within 48 to 72 hours.

Call us anytime for assistance at 208-457-1234. SERVPRO of Coeur d'Alene is here to help! 

Categories of Water Damage

10/5/2020 (Permalink)

Water in a commercial hallway Water in a commercial hallway

Categories of Water Damage 

1, 2, 3 and GO! 


One of the first things our water technicians learn while training is the difference between Category 1, 2 and 3 water and how to treat each damage.

Category 1- This water just means it is clean water and it does not pose a risk if a person comes in contact with it. It could be from faucets, water fountains, the bathtub. Category 1 water can change to category 2 or 3 if it comes into contact with other sources, surfaces or materials.

Category 2- This water or “gray water” damage come from toilet bowls with urine, washing machines, dishwashers, and sump pump failures. This type of water contains a significant degree of chemical, biological or physical contaminants.

Category 3- This water or “black water” is the most dangerous type of classification. It is extremely unsanitary, since it contains pathogenic, toxigenic and many types of harmful bacteria. This type of water could cause severe illnesses or even death if ingested. Sewage backup, flooding, standing water and ground surface water are categorized as 3.

SERVPRO of Coeur d'Alene is available 24 hours a day and has the knowledge and experience to deal with any of these categories for water. Call us anytime @ 208-457-1234 and let us handle this disaster for you!

Snowbirds and Water Damage

6/9/2020 (Permalink)

Snowbirds and Water Damage 


Have you ever been away, living in your vacation home while the weather was bad and wondered if your home was okay? Maybe you've heard the horror stories of "Snowbirds" coming back to their properties and noticing flooding, warped floors, sloping ceilings etc. 

Unfortunately, these things are all too common. Finding a trusted restoration company that can take care of the damages and restore your property becomes an essential part of the process. SERVPRO of Coeur d'Alene specializes in these services with over 50 years of experience! 

SERVPRO of Coeur d'Alene cares about what matters to you! Our 1-4-8 response time guarantee ensures that you will be contacted and our team will respond promptly. When water damage invades your home, call your local SERVPRO of Coeur d'Alene location. We are here for you and "Faster To Any Disaster". 

Your Property and Water Damage

6/9/2020 (Permalink)

Your Property & Water Damage


As you are aware, the effects of water damage in a home or business can be absolutely devastating.  It can happen as a result of natural disasters, leakage, etc. If left alone, further structural damages, rotting, mold and/or other health-threatening hazards can occur.

Swelling walls or ceilings, a smell of mildew, rusted piping and/or rotted wood are all telltale signs of water damage and its effects! Mold is also a serious threat.  If your home or business has recently been affected by water damage, please do not wait- call the professionals! Peace of mind is one thing you shouldn’t give up in any emergency. Our trained technicians are ready and willing to make it “Like it never even happened”.

We are here for you 24/7, 365 days a year for any emergency. SERVPRO of Coeur d’Alene at your service!  

Flooding in Basements

5/4/2020 (Permalink)

Flooding in Basements 


Too many homeowners have descended their basement steps to find a pool of murky water. Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

SERVPRO of Coeur d'Alene is highly trained in water damage restoration including basement and crawlspace flooding. We have the experience, expertise, and equipment to remove the water and dry your basement properly. Their water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call Us Today 208-457-1234

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO of Coeur d'Alene offers 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.

Faster to Any Size Basement Emergency

Immediate action is crucial when dealing with flooded basements. With over 1,700 U.S. and Canadian Franchise locations, SERVPRO is strategically positioned to be faster to any size water emergency.

Highly Trained Water Restoration Specialists

As water damage specialists, SERVPRO of Coeur d'Alene has the expertise and advanced training that enables them to get your basement dried properly and any affected belongings cleaned and dried. They use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about water damage training/certificates.

Remember- SERVPRO of Coeur d'Alene is here for you for any emergency! 

Water Damage- What to do!

5/4/2020 (Permalink)

Water Damage In Your Home


Have you noticed water in the wrong places? Water damage can come from many sources and so it's important to watch for signs. A cracked foundation, broken pipeline or leaking water heater can cause major issues. If one of these things happen in your home, it can cause panic and leave a person confused as to what to do next. That's where SERVPRO of Coeur d'Alene comes in. Our trained technicians are here for you 24/7, 365 days a year to help when you need us the most.

SERVPRO of Coeur d'Alene can help you with:

  • Water damage & Mold Remediation
  • Fire Damage
  • Disinfecting
  • Odor Removal
  • Interior & Exterior Rebuilds
  • Bio Hazard 
  • Roof Tarping
  • Etc.....

Here are some areas that may cause water damage in or around your home. 

  1.  Leaky AC System 
  2. Rusty or Faulty Plumbing 
  3. Sump Pump Failure
  4. Frozen or Damaged Water Pipes
  5. Damaged Roofs
  6. Toilet leaks

Knowing what to do and who to call is your number one job in situations like these! SERVPRO of Coeur d'Alene works hard to make it "Like it never even happened," and is here for you! 

Call us today @ 208-457-1234

Winter Water Damage

12/3/2019 (Permalink)

Winter Water Damage 


SERVPRO of Coeur d’Alene offers tips this season to help keep your home clear of Ice Dam Damage!

These easy tips can help prevent these pesky Dams from forming over the cold and wet season.

#1 Add insulation in your attic.

#2 Remove attic heat sources.

#3 Insulate attic access doors.

#4 Check the exhausts.

#5 Check flashing around the chimney.

Ice Dams can damage your property. These damages occur when the following happens:

  • Heat collects in the attic and warms the roof, except at the eaves.
  • Snow melts in the warm roof and then freezes on the cold eaves.
  • Ice accumulates along the eaves, forming a dam. Melting water from the warm roof backs up behind it, flows under the shingles, and into the house.

If your home or business is affected by an Ice Dam this winter, call SERVPRO of Coeur d’Alene directly at 208-457-1234! We are available 24/7, 365 days a year.

Enjoy the Christmas season without having to worry about the after effects of water damage intruding into your home!

Water Damage Extraction

10/7/2019 (Permalink)

Water extraction on carpet by Servpro employee in residential home. SERVPRO Water Removal from carpet in residential home.


Water Extraction…


Water extraction removes the majority of the water from your home or property. By performing a thorough water extraction, SERVPRO of Coeur d’Alene helps reduce the drying time and help to prevent mold and secondary water damage. By using powerful pumps and truck-mounted vacuum units, we can quickly remove hundreds or thousands of gallons of water from your property.

Move-Out / Pack-Out

If your home requires extensive restoration or cleaning, SERVPRO of Coeur d’Alene can conduct an organized, efficient move-out to protect your belongings from further damage.

  • Move-Out Service

Emergency Water Removal

Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, we may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.

  • Remove Excess Water
  • Use Submersible Pumps and Industrial Wet/Dry Vacuums

Inspect the Carpet Pad and Carpet

SERVPRO of Coeur d’Alene inspects the carpet and pad and determines if it should be removed to protect the sub-floor.

  • Inspect Carpet Pad and Remove If Needed
  • Inspect Carpet and Remove If Needed

Water Removal Equipment

  • Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
  • Infrared cameras may be used to find “hidden” water behind walls and ceilings.
  • Submersible and gas-powered pumps are used for continuous pumping of high-level water.
  • Truck-mounted and portable extraction units perform efficient water removal.

Please feel free to contact us with any and all questions or concerns regarding Water Damage and the steps that we take to make it “Like It Never Even Happened”. Our main contact phone number is (208) 457-1234.

Those Sneaky Hose Bibs

6/14/2019 (Permalink)

Springtime is here and it is time to get the garden hose out and water the lawn, or better yet, wash all that winter grime off of your vehicle. So, you set out to wash the family cars or set a sprinkler and head off to the store. One of your kids comes home and heads down to the basement to their room and yells out, "there is water all over the floor down here!" 

There appears to be no leaky pipes and the cars are washed and lawn sprinkled. Where did the water come from? The standard hose bib is a copper tube up to 12 inches long with a rod running down the center. The rod is attached to the handle and on the other end of the pipe is a rubber stopper that seats against a flange at the end of the pipe. This is where the water flow is actually stopped, up to 12 inches from the outside of the home. Occasionally this bib may be installed at an upward angle, but more commonly the garden hose is left attached during the winter. This causes the water trapped in this pipe to freeze and crack the pipe which does not leak unless the hose bib is functioning.

The best way to test these bibs in the spring is as you turn on the water put your thumb over the outlet of the hose bib. If there is a tremendous amount of pressure and spray, then more then likely there is no leak. It is also prudent to check the basement shortly after turning on the hose bib.

Always be careful and observant when using hose bibs in the spring. If you have an issue, don't hesitate to call SERVPRO of Coeur d'Alene at 208-457-1234 to assist and guide you through the insurance and mitigation process.

Mitigating Sewage Damage

6/14/2019 (Permalink)

Sewage damage to your home needs to be handled correctly.  Sewage contains viruses, microbes, parasites, and bacteria.  There are three (3) main health concerns that a person would have to consider after being exposed to raw sewage.

The primary health concerns would be gastrointestinal problems that result in vomiting, diarrhea, and other symptoms.  The second concern would be hepatitis.  The third concern would be infections in areas where the person had open cuts, abrasions, and rashes.

SERVPRO of Coeur d'Alene can inspect, and construct a work plan that would ensure the health and safety of the occupants of your home.  Whatever you do ACT IMMEDIATELY by calling SERVPRO of Coeur d'Alene.  (208) 457-1234.

There are three (3) types of contaminated water that may be found in your home.  The first is "clean water" or Category 1 contaminated water introduced into your home.  Depending upon the temperature, mixing with contaminants in the carpet and/or surrounding areas, and time.  If not mitigated promptly Category 1 contaminated water may change to either Category 2 and/or 3.

Category 2 contaminated water is essentially water that has infiltrated into the home from the Tank or Bowl of a toilet (without feces and minimal urine).  Category 1 contaminated water can quickly move into Category 2 contaminated water if not promptly mitigated.

Category 3 contaminated water is water that contains grossly contaminated water that contains feces, urine, harsh chemicals, and other contaminants.  SERVPRO of Coeur d'Alene recommends that the homeowner not get involved in either Category 2 and/or Category 3 contaminated water.  The health risks are too serious to clean-up without training and experience.

Little-Known Problems With Spigots

5/2/2019 (Permalink)

How can a outside water spigot that is designed to be "frost-free" freeze during the winter?

SERVPRO of Coeur d' Alene has served many customers who did not know that a little outdoor water spigot can cause so much damage in the interior of their home.  SERVPRO of Coeur d' Alene has responded to many "frost-free" water spigot failures.

To make matters worse a homeowner rarely discovers the broken water spigot until they wash their car for the first time in the spring.  Some have set-up their water spigot attached sprinklers to run in mid-spring and then leave the home for a few hours.  They often arrive home to find that there is a foot of water in their basement. 

If installed properly and the homeowner removes the hose from the water spigot there is little chance that the water spigot will fail.  While most homeowners remove the hose from the water spigot for the winter season most do not know how a "frost-free" water spigot is to be installed or maintained.

The "frost-free" water spigot is designed to have a long valve stem so that the water spigot valve is typically located in an inconspicuous location in the home.  This keeps the water spigot valve from freezing.

There are some climates that will allow the placement of the water spigot valve in the crawl space of the home.  Remember!  During the winter months the homes crawl space will be close to the outside temperature.  This was the case in the Coeur d' Alene area during last winter.

A plumber can determine if your water spigots need to be updated.  This will be relatively inexpensive compared to after the fact water mitigation costs that can reach the $10,000.00 range.

Please remember that if your water spigots were improperly installed it could impact your insurance claim for the water loss. 

Why Might My Sump Pump Fail?

5/2/2019 (Permalink)

A diagram of a centrifugal sump pump

Sump pumps are headache savers when it comes to saving our basements from flooding whenever a downpour occurs. The sump pump sits in the lowest part of our basement or crawlspace and is automatically activated when it detects that there is water starting to fill up the hole it is sitting in. As the pump runs, it sends the water out of the discharge line and away from the home making sure that the home does not flood. Like any other mechanical device, sump pumps still have the possibility of failing.

Causes of sump pump failure

  • Power failure– The most common cause for failure of a sump pump is a power outage. As we know, most power outages happen when we need the sump pump most, during a storm. Purchasing a backup generator to keep your sump pump moving during a storm can save your home from a flooded basement.
  • Improper installation– The installation of a sump pump is crucial to it working properly. One mistake or misstep in following the manufacturer instructions can lead to water to be displaced. Make sure to follow the manufacturer’s manual or consult a professional to make sure the sump pump is installed correctly.
  • Frozen or clogged discharge line– The discharge line is where the water exits the home. It is important to make sure that the line is protected from freezing and does not have debris such as dirt, rocks and sticks. A grated discharge line will give water a separate way to flow in case of a blockage.
  • Lack of maintenance – Manufacturers recommend testing and running the pump every 2-3 months.
  • Switch problems – The purpose of the sump pump is to automatically turn on when a sensor notices that there is water build up. If the pump gets shifted and moves position inside of the basin, it can cause switch to be inaccurate and not know where the correct water level is, making the pump not switch on at the correct time.
  • Manufacturer defect – Although it is rare to get a bad machine right out of the store, it still is possible. It is important to test the pump after installation to ensure that it is running properly so that you aren’t finding the defect when it is already too late.

Tips For Preventing Water Damage & Flooding

11/20/2018 (Permalink)

Water Damage & Flooding... A "How To" Guide!

#1 Inspect and Repair Your Roof- As a note, roof leaks keep attic insulation wet, which can lead to rot and mold.

#2 Document Your Possessions- Keep valuables in a safe deposit box away from your home. These things can help when submitting a claim: Photos, videos and digital copies.

#3 Clean Out Gutter and Downspouts- Repair and clean out your gutters and downspouts. The downspouts from your gutter should drain away from your house. 

#4 Clean Out Window Wells- Dig down into the window well 6 inches to 1 foot and put in pea gravel to prevent your basement from flooding. 

#5 Install Sewer Backflow Valve- Install into the drainline to prevent sewage backup into your home through the drainpipe. 

#6 Protect HVAC Equipment and Appliances- HVAC equipment should be installed above water level in flood prone areas. 

#7 Basement Check- Check the perimeter of your  basement wall for any cracks in the foundation. 

Remember to call your local SERVPRO of Coeur d'Alene with additional questions or to schedule an appointment for a water loss @ (208) 457-1234.

SERVPRO of Coeur d'Alene- 24 Hour Emergency Water Damage Service

9/26/2018 (Permalink)

SERVPRO of Coeur d’Alene provides 24-hour Fire and Water Damage Restoration service in Coeur d’Alene and surrounding areas within their territory.

SERVPRO of Coeur d’Alene is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today
– 208-457-1234

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Coeur d’Alene the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO ofCoeur d’Alene

SERVPRO of Coeur d’Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to your CDA Water Damage Event

9/26/2018 (Permalink)

SERVPRO of Coeur d’Alene provides 24-hour fire and water damage restoration service in Coeur d’Alene.

Flooding and water emergencies don’t wait for regular business hours and neither do we. Coeur d’Alene provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Coeur d’Alene arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 208-457-1234

Water Damage Timeline:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious bio-hazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

About SERVPRO of Coeur d’Alene

SERVPRO of Coeur d’Alene specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Remove Standing Snow on Roof

10/16/2017 (Permalink)

The above topic is typically an ever-changing condition depending upon amount of snow, how many times your weather freezes and thaws during the winter, and how attentive the homeowner is to snow and ice accumulation on their roofs.  A homeowner should consider having a contractor remove snow and ice from your roof after every storm.  It can be very dangerous for a homeowner to climb ladders and clear snow and ice from their roof during the winter.

Every year SERVPRO of Coeur d'Alene receives numerous calls involving water intrusion into their home.  SERVPRO of Coeur d'Alene has also had two-story homes leak through the roof and not only affect the top story but also flood the basement below.  These types of events leave the home owner with thousands of dollars of water loss damages and the loss of furniture, documents, and unsalvageable keepsakes.

Remember that SERVPRO of Coeur d'Alene (208) 457-1234 can assist you in assessing the damage to your home and take quick action to mitigate the damage.

When To Report a Water/Fire Loss to Your Home

9/6/2017 (Permalink)

Many SERVPRO - Coeur d Alene customers had never been through a water and/or other losses to their home.  This is very useful information should you ever find yourself in the middle of a water loss and/or other similar loss to your home.  I’ve personally heard many of our first-time customers state something like; (1) “I never thought this would ever happen to me”; (2) “I have no idea what is the next step”; (3) “How does all of this work?”; (4) “Can you help me through each step?”

SERVPRO – Coeur d Alene has gone through these scenarios hundreds of times.  SERVPRO – Coeur d Alene water mitigation personnel have all gone through training and/or been mentored on the effects of any size loss our customer experiences.  SERVPRO – Coeur d Alene technicians know that the first couple of hours after a water/fire loss are critical.  We specialize in not only putting our customer at ease but also demonstrating the skills necessary to promptly start mitigating the loss.

Time is always one of the most determining factors there is when considering the final restoration.  Waiting too long to report any loss may result in numerous problems.  1) Your insurance may question your claim that occurred previous to your filing a claim; 2) The damage to your home may increase as a result of waiting to mitigate the loss (example: Mold begins growing within 48 hours of a water loss).  3) Any water loss effecting carpet, vinyl, and wood flooring can increase damage due to moisture that enters the sub-flooring.  4) Damage to your homes contents may also increase due to a delayed notification.

SERVPRO – Coeur d Alene will post another blog soon that will address the common question of “When Do I Call My Insurance Company?”  The next blog will address the factors to consider when determining if you want to file a Loss Claim to your insurance company.

Water Mitigation Requires Understanding the Science of Drying – Part 1

9/1/2017 (Permalink)

SERVPRO – Coeur d’ Alene have Technicians who have been certified to properly remove moisture from a home that has sustained water damage.  Fully understanding the drying process results in ensuring the proper amount of time required for water mitigation.  If the process does not follow Industry Standards (IICRC) it is likely to take much longer to adequately mitigate the moisture in your home.  Extra time drying means extra costs.  SERVPRO – Coeur d’ Alene is committed to conducting our work in accordance with the Industry Standard referenced above.

Is it really that complex to follow Industry Standards?  It is if you have not been trained. 

It may seem, to the untrained eye, like we just randomly place air movers and dehumidifiers throughout the home.  However, there are calculations to be made to ensure proper drying times. 

For example, consider two (2) separate rooms that have the same square feet of flooring.  One (1) has a ten (10) foot ceiling and the other has a seven (7) foot ceiling.  It would take more drying equipment to dry the room with higher ceilings than the room with lower ceilings.  The reason is the cubic feet of air volume in the lower ceiling is much smaller than the air volume with the higher ceiling.  The cubic feet of air volume for a twenty (20) foot by twenty (20) foot room with the lower ceiling is 2,800 cubic feet.  The cubic feet for the room with higher ceilings is 4,000 cubic feet.  That is a 30% increase in cubic feet of air volume in the higher ceiling than the lower ceiling.

The cost for installing a new hardwood floor is approximately $18.00-$20.00 per square foot. To replace 1,000 square feet of hardwood flooring could cost up to $18,000.00.  That is one good reason for being very attentive to any potential water leaks onto your hardwood floor.

There are many other factors to consider when planning the configuration of our drying strategy.  SERVPRO – Coeur d’ Alene will address the additional factors to consider in an upcoming blog.

Saving Hardwood Floors From Water Damage

8/31/2017 (Permalink)

If you are experiencing a water loss to your home call SERVPRO Coeur d’ Alene for a rapid response to your emergency.  Your primary enemy during a water loss is “time.”  This is especially true if you have hardwood floors. 

The longer the hardwood floor is exposed to water the less chance there is to successfully restore your hardwood flooring.  In addition, mold can begin to grow within 48 hours adding another challenge. 

The longer the hardwood flooring is subjected to standing water the greater the chances of damage to the sub-flooring (the structure beneath the actual hardwood floor).  The sub-flooring is integral to your floor structure.  If the sub-flooring is damaged it must be repaired to ensure the integrity of your floor structure.

SERVPRO Coeur d’ Alene has special equipment for hardwood flooring.  SERVPRO’S Hardwood Floor Drying System is designed especially for drying hardwood floors.  This system is designed to use suction to extract the moisture from the hardwood floor.  It typically takes between 3 to 4 days to dry depending upon how much moisture the hardwood floor is retaining.  However, in cases where the moisture has been in the hardwood floor for an extended period the time to dry may take longer.

The cost to install a new hardwood floor is approximately $18.00/sf.  The price may vary as there are many factors to consider when installing a new hardwood floor.

Remember: The faster you call SERVPRO – Coeur d’ Alene the better the chances are your hardwood flooring can be restored.  

Prompt Reporting of Water Damage

8/24/2017 (Permalink)

Over the years SERVPRO of Coeur d' Alene, ID has responded to reports of water damage between 2 to 3 weeks after the water damaged occurred.

Postponing water damage mitigation can lead to additional damage.  For example, if carpet is not promptly dried the carpet can become brittle and delaminate the carpet.  Postponing the prompt drying of all water can lead to removing much more drywall.  If water is not promptly removed and dried the water can wick up the walls and lead to the removal of much more drywall.

If you report water damage quickly there is a much better chance of reducing water damage mitigation costs.  Reporting water damage promptly will also prevent the chance of mold to grow.

Remember!  Report Water Damage as soon as possible to SERVPRO - Coeur d' Alene.  Our customers in the Coeur d' Alene area have rated our Customer Service to be excellent!

Deductible delima

11/9/2016 (Permalink)

Just last week SERVPRO of Coeur d"Alene received a call from Mrs. homeowner who had a dishwasher malfunction on the main level. She was told to by her insurance provider to call us to inspect the damage. The water proceeded to obey the laws of gravity and went into the basement below affecting the drywall ceiling and a small amount of flooring. She had laminate flooring in the kitchen on the main level. SERVPRO arranged to come by after 5:00 PM when she was home from work. Enter Mr. homeowner on stage left. The following conversation followed the lines of "well I don't really see that much damage," and "I don"t want to pay a deductible". SERVPRO stressed that our visit, even on after hours time, was FREE of charge. In the end, SERVPRO was not allowed to look at the loss. So what next? It is a fact that before the sub floor under the laminate in the kitchen dries, there will be mold growth. It is highly likely that there will be mold growth on the back side of the ceiling drywall in the basement and walls behind the main level kitchen cabinets before it dries. At this point, any material removed by a mitigation company would result in full replacement. If we had to pull any laminate flooring in the kitchen, all the corresponding laminate in the kitchen/dining room, and living room would be replaced to match. Any drywall removal would result in new drywall, texture, and painting of all the affected area. All affected materials left in place would be dried to eliminate the chance for mold growth. So, two weeks down the road, maybe something starts to smell. If SERVPRO is called back, the loss then is considered not sudden and catastrophic as the homeowners decided not to take action. There is a very high probability of absolutely no coverage at all at this point and the homeowner is stuck with paying out of pocket, or permanent home damage. In addition, SERVPRO documents the drying process, keeps all photos and drying logs in a file, and leaves the homeowner with drying documentation. Now, when the home is sold and water damage has to be disclosed, the potential buyers can see it was handled professionally and the sale can proceed. Remember, free is free, let SERVPRO at least help you determine your best options.  

What is dry?

10/26/2016 (Permalink)

It is amazing how many people become "drying experts" when a water loss happens. Contractors will tell a water mitigation company what is wet and dry, home owners will let a mitigation company know that there is no water in this room, and commercial building owners afraid to infringe on a tenant will inform the mitigation company that the water definitely did not affect the space on the other side of the wet wall. Fortunately, mitigation companies like SERVPRO have a variety of gauges and tools at their disposal. As a SERVPRO owner, I have had employees tell me "that looks dry", or this "seemed to be dry." There is no "looks' or "seems" when it comes to being dry. Dry is dry. Now, the actual dry standard may be different in various places of the home, say like a basement vs. an upstairs area, but dry is still dry. 

"Mrs. Smith, would you please allow me to check the closet on the other side of this wall just in case?". This scenario happens quite a bit and it is amazing how many times a homeowner is shocked as to how far the water ran. Failure to be thorough in the initial investigation can result in many long term issues.

A healthy sense of curiosity needs to be in every water mitigation person. Permission to find the "edge" of the water migration needs to be given to mitigation team. It is not a matter of making the job bigger than it is, it is protecting the property owner and mitigation company from future issues.

SERVPRO personnel will have multiple tools including invasive and non-invasive meters, hydro-sensors, hygrometers, and FLIR cameras to help determine the extent of the loss and monitor the progress of drying to get the property back to "dry". Just remember, "dry" can be proved, don't leave it up to chance.    


9/1/2016 (Permalink)

So, school is back in session and your daughter is back in her pack of girl friends. Now whether in person or over social media, there is never a lack of conversation and drama with this group. So, she runs the tub water up to the optimum temperature, puts in the drain plug, and proceeds back to her bedroom to wait out the agonizing 3 minutes that it takes for the tub to fill. All of a sudden her phone lights up with the amazing news that so-and-so may have a crush on her and, well, you know where this is headed. Thirty minutes later her younger brother wonders why there is water dripping from the light fixture over the kitchen table. Now before you spend countless hours trying to mop up water and wonder if and where the mold may grow, remember that insurance usually covers "OOPS." One call to SERVPRO may be all that you need to help you through the process. We are always here to help!