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Spring Homeowner Tips

4/28/2022 (Permalink)

Spring Homeowner Tips

Spring has finally sprung! It's that time of year again to spring clean and do some yearly home maintenance. Here are some tips and tricks to help make sure you cover all your bases. 

# 1    Vacuum/Clean Refrigerator Condenser Coils

Did you know that condenser coils on the back of your fridge will collect dust & this dust can inhibit its operation! Refrigerators are expensive to replace so one small step can make a HUGE impact!

# 2   Fixing cracks

Taking care of cracks in your home are essential for many issues that can surface. If you see a crack in your wall, floor, driveway or outside your home- don’t wait to address the situation. Fixing these issues can be fairly inexpensive and are, for the most part, easily taken care of.

# 3    Cleaning the Exhaust Hood

A dirty kitchen vent may contribute to a fire hazard. Wash off any accumulated grime & replace any filter (if needed). Exhaust hoods are simple maintenance. Make sure to clean yours regularly to prevent damage and/or fires from occurring.

# 4    Screens

Cleaning and repairing screens- gently scrub on a flat surface with soapy water (patching small holes were needed). This little tip can help keep those pesky spring & summer bugs at bay.

# 5    Dryer Vents

Sometimes lint gets trapped in the dryer vent compartment. A plugged vent can waste your money, or even worse, start a house fire! Cleaning these out can save you money and can also save your home!

# 6   Inspect Your Roof

Delay in checking your roof can result in water damage issues later. Checking ahead of time can prevent future damages!

# 7    Air Conditioning

Maintaining your air conditioning system is a top priority for any homeowner. Check the coils, clean the pan and change the filter.

# 8    Cleaning the Washing Machine

Front-loading machines tend to gather water in the door seal. This exposes water throughout the wash cycle. Mold and mildew can grow if these areas aren’t cleaned out. Once it grows, it can be difficult to eradicate. Regular cleaning of your machine can help it function more efficiently! It can also save you from having to replace it altogether. Make this is habit: For front-loading machines… leave the machine open to dry after each load. Wipe down the inside of the machine and clean the seal every couple of loads.

What You Need to Know About Black Mold

4/28/2022 (Permalink)

What Is Black Mold?

Stachybotrys chartarum is the type of mold often called “black mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

How Do I Tell If It’s Black Mold?

Since many types of mold can cause serious health effects, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact a SERVPRO franchise professional immediately.

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Mold Damage Tips

What You Can Do Until Help Arrives

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO® professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem.

If you have a mold problem in your home or business, your primary focus should be safety:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact a SERVPRO for mold remediation services.

What NOT to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

If you find mold in your home, call us at 208-457-1234

Your Belongings and Mold Damage

Water and mold damage affects not only the structure of your house but also your belongings. SERVPRO understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

Contents Restoration

SERVPRO specializes in restoring contents damaged by fire, water, or mold. Our expertise can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water and mold damage. SERVPRO utilizes several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned.
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.


If your home requires extensive restoration or cleaning, SERVPRO can conduct an organized, efficient move-out of the affected area. Move-out will provide several benefits, including:

  • A quicker remodeling process
  • Protecting items from potential damage
  • Protecting contents from further on-site damage

When restoration is completed, they will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. SERVPRO can coordinate the restoration of your electronics, including:

  • Television sets
  • DVD players
  • Computers
  • And more

The key to restoring electronics is taking prompt action to prevent further damage. They start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water or mold, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO can save a great deal and help minimize additional damage.

Depending on the type of documents and the level of water and mold damage, we have five options for the restoration of documents:

  1. Air Drying
  2. Dehumidification
  3. Freezer Drying
  4. Vacuum Freeze Drying
  5. Vacuum Thermal Drying

Specialty Cleaning Services

4/28/2022 (Permalink)

Specialty Cleaning Services

The certified technicians at SERVPRO® are available to help homeowners tackle specialty cleaning projects around the house like air duct and HVAC cleaning, biohazard cleaning, odor removal, graffiti cleanup and so much more.

Some Cleaning Jobs Require a Pro

As any homeowner knows, maintaining your home takes constant work to keep it looking good and operating at its best. Some things you can handle on your own, but sometimes you need a team of professionals. That’s when you can rely on SERVPRO’s specialty cleaning services. 

We’re trained to clean your HVAC system and air ducts; perform odor removal in your home; can help restore documents that may have been damaged from water, fire or smoke; and also clean up following accidents or traumatic events such as crime scenes. Our technicians have the backing of a company with more than 50 years of experience in the restoration industry. We have the tools it takes to handle all your specialty home cleaning projects so your family can have a clean, safe environment to call home.

Why Choose SERVPRO for Specialty Cleaning?


Provide 24/7 Emergency Service

If an emergency has left your home in immediate need of one of our specialty cleaning services, we will respond quickly to help prevent further damage and lessen the cost of repairs. 

Highly Trained Technicians

Our professionals are trained to the highest standards and are backed by state-of-the-art equipment and more than 50 years of experience. 

#1 in the Cleanup and Restoration Industry

We’re a trusted leader in the restoration industry.


Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

Coming Home to a Disaster?

4/21/2022 (Permalink)

Can coming home cause you stress???

We specialize in the “unexpected” due to Water Damage, Fire Damage, Mold and Bio Hazard situations.

SERVPRO is the national known LEADER in Restoration & Clean Up services, with over 1800 locations throughout the US and Canada. Our local location reaches all of North Idaho and has been in business for close to 20 years!

Things to consider when looking for a “Restoration Company”

  • What is the timeline for call backs and getting out on the job quickly? We have a 1-4-8 guarantee here at SERVPRO. Within 1 hour you will receive a call back, within 4 hours, we will be on the job and within 8 hours you are getting a verbal or written overview of what needs to be done.
  • How reputable is SERVPRO? We have been in business since 1967 and have only grown stronger through the years. We have corporate agreements with well-known insurance companies such as: State Farm, Farmers and Liberty Mutual. Our mottos are well known and we take pride in our values and mission statement on every job. Please check us out on the internet! We love to share who we are with those who want to learn more.
  • Can SERVPRO help my water loss situation? Water losses are one of our specialty services. We have trained technicians, crew chiefs and project managers to help assist you! We work closely with local plumbers, property management companies and builders to make it “Like it never even happened."
  • Does SERVPRO of Coeur d’Alene offer anything else? Yes!!! We now do interior and exterior rebuilds. We rent out our high-performance equipment. We have partnered with many businesses around the area and are involved in many groups that support our local businesses. There is never a question or concern that we take lightly from our customers. After all, that is what we are here for- YOU!

CALL US 24/7, 365 for emergencies @ 208-457-1234

Biohazard & Crime Scene Cleanup

4/19/2022 (Permalink)

Biohazard & Crime Scene Cleanup

The restoration of your property following a biohazard event or a crime needs experienced and empathetic professionals like those at SERVPRO® to safely clean them to our professional standards.


Challenging Cleanup Requires a Professional

In the event that your property needs hazmat, trauma or crime scene cleanup, SERVPRO can help you. This type of situation requires competence, experience and respect for all involved. Our skilled professionals will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances. Once the police have completed their investigation of a crime scene, cleanup and restoration can begin. This involves an assessment of your property to determine the proper equipment and cleaning products needed. Because traumatic events often involve biological and chemical contaminants, it’s very important to know that the restoration process is being handled in compliance with all government, environmental and health regulations. Our professionals do this in the safest way possible for you, your property and everyone living or working on your property. We are trained and prepared both physically and mentally to handle biohazard, trauma, and crime scene cleanup and restoration with respect and professionalism. 

Why Choose SERVPRO?

Provide 24/7 Emergency Service

Urgency and immediate action are necessary in a hazmat event involving biological and chemical hazards to your property to prevent exposure to these potential health risks to your family or employees. 

Highly Trained Technicians

SERVPRO professionals are trained to safely clean and remove biohazardous substances and dispose of them properly in accordance with OSHA, EPA protocols and health regulations. 

#1 in the Cleanup and Restoration Industry

We’re a trusted leader in the restoration industry.

Easier Insurance Claims Process

SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.  

Waiting for Help: Do's & Don'ts After Trauma

What to Do:

Above all, preserving further loss of life and property is essential following the stress of a crime or other accident. 

Call Emergency Personnel

Call emergency service personnel if the situation is life-threatening. 

Stay Out of Area

Stay out of the areas that have been affected by the event as there may be potentially dangerous hazardous materials left behind. 

Treat Fluids as Contaminated

Treat all bodily fluids as if they are contaminated.

What Not to Do:

Don't Attempt to Clean

Attempt cleanup of any kind. 

Don't Touch or Handle Items

Touch or handle items that might be contaminated with bodily fluids.  

If you need help with biohazard services, call us at 208-457-1234

The SERVPRO Difference

Pathogens like COVID-19

We provide a proactive viral pathogen cleaning service through our Certified: SERVPRO Cleaned program. This is a specialized deep cleaning program that goes well beyond basic janitorial or carpet cleaning services. 

Blood-borne Pathogens

Our professionals are trained to remove potentially contaminated substances resulting from an accident, crime or death, including bodily fluids and tissue. 

Methamphetamine Labs

SERVPRO realizes many of the chemicals used in the production of illegal drugs, such as methamphetamine, are volatile and can leave harmful residues throughout a structure. Our professionals follow federal and state guidelines to properly clean all surfaces. 

Crime Scene Residues

SERVPRO has the knowledge and tools necessary to clean up after traumatic events. This includes everything from fingerprint powder and evidence-gathering chemicals to tear gas and pepper spray residues. 

Tear Gas and Pepper Spray Residues

SERVPRO professionals remove the corrosive and toxic irritants found when these control measures are deployed and return the rooms to safe and habitable spaces. 

Fingerprint Powder

We use dry soil removal methods and powerful extraction devices to clean up powder and prevent transfer to adjacent surfaces. 

Fire Extinguisher Residue

Our highly-trained technicians possess the products, equipment, and processes to remove both the dry powders and chemical residues from discharged fire extinguishers.  


Why is disinfection important when dealing with a biohazard situation?

Disinfection is important in a biohazard situation because potentially infectious materials may be present. SERVPRO teams have the training and tools to handle these incidents professionally and discretely.

Will my homeowner’s insurance cover a biohazard cleanup?

While some homeowner’s insurance policies will cover biohazard cleanup, not all do. You should check with your insurance agent to find out the specifics of your policy. Whether your insurance company covers this type of service or not, it is important that you do not attempt to clean up a biohazard situation yourself. Call SERVPRO to handle this for you in a professional and empathetic way.

How do you clean when a biohazard is present?

Because traumatic events often involve biological and chemical contaminants, it’s important to know that the restoration process is being handled in compliance with all government, environmental and health regulations. Our professionals do this in the safest way possible. We are trained and prepared both physically and mentally to handle biohazard, trauma and crime scene cleanup and restoration with respect and professionalism.

We’ll work to safely clean up contaminants from surfaces, and remove unsalvageable materials from the area.

Residential and Commercial Cleaning Services

4/14/2022 (Permalink)

Residential and Commercial Cleaning Services 

Cleaning doesn't have to be a pain


SERVPRO of Coeur d'Alene will be celebrating our 15th anniversary as a locally owned and operated business this year (2022). We celebrate this accomplishment and remember the decades of successful customer service in this industry and with SERVPRO as a whole! SERVPRO of Coeur d'Alene is always looking to hire and train eager, hard working and dedicated individuals to join our SERVPRO of Coeur d'Alene family. Our training is "in-house" and we have "on the job experience" which means new employees will learn all about the restoration industry as they work daily with their supervisors and mentors. The working environment, although always professional, is fun and family focused. You can always count on SERVPRO of Coeur d'Alene to provide fast, accurate and professionally trained technicians and supervisors on every job. We are on call 24/7 to help you with your home or business emergencies.

Cleaning doesn't have to be a pain! Our professionals are ready to help when you need us most. If you have concerns about smoke or soot damage, grime, build up or deterioration, feel free to call us. We offer: 

  • 24 Hour Emergency Services 
  • Faster to Any Size Disaster
  • Highly Trained Technicians 
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment
  • 1-4-8 Response Time Guarantee

Do You Have Questions? Call SERVPRO of Coeur d'Alene today @ 208-457-1234. 

Commercial & Healthcare Facility Cleaning

4/14/2022 (Permalink)

Certified: SERVPRO Cleaned sticker being placed on window Commercial CSC Facility Cleaning

Commercial & Healthcare Facility Cleaning

Our professionals are trained to adhere to the highest of sanitation standards

Disasters at healthcare facilities are complex and often require special training to handle regulated medical waste and comply with HIPPA regulations. Whether we’re dealing with a small medical office or a large hospital campus, SERVPRO of Coeur d'Alene's staff works quickly and efficiently to assess your needs, coordinate with environmental and infection control teams, and ensure that all health certifications are obtained prior to completing the job. We have the experience and expertise to manage your cleanup needs so that you are free to focus on your number one priority: your patients! 

Types of Facilities:

  • Hospitals
  • Assisted Living Centers
  • Outpatient Surgical Centers
  • Electronics and Machine Restoration
  • Hospice Facilities
  • Senior Living Facilities
  • Medical Office Buildings

SERVPRO of Coeur d'Alene is available 24-7/365 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

Have an emergency at your healthcare facility? – Call Us at 208-457-1234!

We Can Manage the Unique Safety Concerns of Restoring Your Healthcare Facility

We understand that time is crucial for both you and your patients. You can trust Team SERVPRO of Coeur d'Alene to efficiently restore your facility while adhering to the highest sanitation standards. Our professionals are trained to be mindful of safety, legal, and environmental concerns while working within your budgetary constraints. We know you are in the business of saving lives; our goal is to ensure you have a safe, clean space to do so.

Our Experience Includes:

  • Biohazard Remediation
  • Total Project Management
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Smoke and Soot Cleanup
  • Odor Removal
  • Mold Removal
  • Document and Records Recovery

Why Choose SERVPRO?

Faster to Any Size Disaster

Speed is key. With over 1,800 Franchises across the U.S. and Canada, you can expect emergency work to begin quickly because there's always a SERVPRO location nearby. A fast response lessens the damage, limits further damage, and reduces cost.

Scalable Resources To Accommodate Any Size Project

As a national leader in the restoration industry, SERVPRO can scale the number of personnel, equipment, and project management team members to accommodate any size project. For major events and large scale losses, we can mobilize one of our elite Commercial Large Loss Teams.

Flexible Solutions To Allow Normal Operations

We understand that your educational facility needs to continue operating, even in the face of disaster. In many cases, SERVPRO can clean up in a way that the damaged space can be safely isolated from functional space so that normal operations can proceed around the cleanup. 

If you are in need of any of these services, please don't hesitate to call us. We are "Faster To Any Disaster" and make it "Like it never even happened." 

General Deep Cleaning Frequently Asked Questions

4/12/2022 (Permalink)

Employee in front of rack of cleaners We are here to help!

General Deep Cleaning Frequently Asked Questions

Sometimes you need a clean that’s above and beyond the normal day-to-day upkeep. SERVPRO® has the experience needed to provide the best cleaning services, no matter the situation. We’ve answered some common questions below about general cleaning, including carpets, upholstery, ceilings, floors, walls, drapes and blinds.


Why is it necessary to get my carpets cleaned?

Carpets act as a filter, trapping dust, dirt, gases, animal hair, and other soils. It’s important to vacuum carpets regularly and to have them fully cleaned on a regular basis, before they’re appearing dirty. Dirt builds up in layers, and when carpet looks dirty, you’re actually only seeing the dirt at the tips of the carpet fibers. If you wait until your carpets look dirty to have them cleaned, they may not be able to be restored to original condition.  

How often should carpets be vacuumed? 

Vacuuming your carpet is important preventative maintenance that will extend the life of your carpets and keep them looking better, longer. Regular vacuuming can also extend the amount of time between professional carpet cleanings.

Vacuuming frequency depends on the level of foot traffic and other conditions that might be present in your home that soil the carpet. Low traffic areas should be vacuumed at least once a week, and high traffic areas need daily vacuuming. High traffic areas in your home, like main entryways, benefit from consistent vacuuming.  

Can I stay in the home while my carpets are being cleaned? 

Yes, depending on the circumstance, you should be able to remain at home while your carpets are being cleaned. We’ll ask for an appropriate staging area in your home for our equipment, which should be near a water source. It’s important that children and pets are kept away from this staging area, but you may remain in the home while we work to clean your carpets.  

How long will it take for my carpets to be cleaned? 

The time it takes to clean carpets greatly depends on the size of the area being cleaned, and the type of cleaning we are performing. SERVPRO uses five different carpet cleaning methods, which will be chosen depending on the type of carpet fiber and degree of soiling.  

How much does carpet cleaning cost? 

The cost for carpet cleaning will depend on the size of area being cleaned, and the type of cleaning method used. We will move furniture as necessary, pretest your carpet fibers and select the appropriate cleaning method depending on the severity of soiling.  

How often should I get my carpets cleaned? 

The frequency of carpet cleaning depends on several factors. Carpets in homes without children, pets or smokers should be cleaned every six to 12 months. Carpets in homes with children, pets or where smoking is occurring need cleaned more often; every three to six months. Carpets in office buildings should be cleaned every six to 12 months, but if the office is on a ground floor, that frequency increases to every three to six months.

 I have spots on my carpet. Will carpet cleaning remove those? 

If an accident occurs, you should try to remove the spot immediately. The longer the substance is left in the carpet the more likely it will become a permanent stain. We will pretreat traffic lanes, heavily soiled areas and any spots present. We’ll work to remove spots before cleaning your carpet and use a method/cleaner selected for the type of soil that created the spot.  

Can I walk on wet carpet after it’s been cleaned? 

It’s best to stay off the carpet until it’s dry, if possible. We will groom the perimeter of the carpet to allow air to circulate around the fibers. If a shorter drying time is needed, we may set up air movers to blow over the carpet surface, reducing drying time.  


 Why is it necessary to get my upholstery cleaned? 

Textiles such as upholstery and draperies act as a filter, trapping dust, dirt, gases, animal hair and other soils. Regular vacuuming and spot removal are recommended preventative maintenance for these surfaces, which could increase the time between professional cleanings.  

I have spots on my couch. Can professional upholstery cleaning remove them?

 Any spots or heavily soiled areas will be treated prior to cleaning. While not all stains can be removed, we have the knowledge, methods and cleaners necessary to remove spots, if possible. Most cleaning companies have only one or two cleaning methods, whereas SERVPRO has 10 fabric cleaning methods. We will match our services to your cleaning needs.  

How long will it take you to clean my upholstery? 

The time it takes to clean upholstery varies on its size, the fabric makeup, and the method required to clean it. We’ll work as quickly as possible to get your upholstery clean and back in service. 

Do I need to leave the house while my upholstery is cleaned?

 No, you do not need to leave the house while upholstery or draperies are cleaned.  

How often should I get my upholstery cleaned? 

Cleaning frequency depends on several factors in the building where the item is located. The number of people and children, pets, and whether smoking is occurring are factors that influence the frequency of cleaning. Typically, upholstery and draperies should be cleaned every 12 to 24 months, but specific factors may require more frequent cleaning.  

When can I sit on my upholstery after it’s cleaned?

You should wait until upholstery is fully dry before sitting on it, as the fabric is more sensitive to residues when it is wet or damp.  

Are you supposed to clean your walls regularly? 

Yes, it’s important to clean your walls at least once a year. If you have an alternate heating source that exudes different residues, wall cleaning should occur more often. Additionally, if you plan to repaint a room, cleaning the walls is an important first step to help make sure the paint adheres properly.

You can extend the time between cleaning through regular maintenance that includes dusting and cobweb clearing. Washing your kitchen and bathroom walls more often is a good idea, since these areas of the home are used most often.  


What’s on your walls? 

Dust that accumulates around your house also sticks onto your walls. This layer of dust builds up over time, especially if you don’t regularly dust the wall surfaces. Additionally, steam from cooking in the kitchen, and from showers in the bathroom, allows dust and particles to stick to walls in these areas, more easily.  

Can you clean my painted walls without damaging the paint?

 We will pretest any area before conducting a full wash of walls to make sure cleaners don’t react negatively with the paint. We have multiple processes and cleaners to choose from depending on how extensive the soiling on your walls is. We’ll test and monitor as we go to make sure your walls are returned to their original condition.  

Can you remove stains from my walls? 

Depending on the severity of the stain, we have processes and cleaners specifically for cleaning walls. We’ll work to help return your walls to their original condition, without stains.  

Hardwood Floors

Is professional hardwood cleaning costly? 

The cost for professional hardwood cleaning varies greatly depending on the size of your home and area covered by hardwood flooring that needs cleaned. Contact a SERVPRO near you for an estimate on professional hardwood cleaning.  

Can I use household cleaning products on my hardwood floors? 

You shouldn’t use just any household cleaning product on hardwood floors, as it may damage the surface or penetrate the wood leaving undesired consequences. There are cleaning products made specifically for hardwood floor application, and these should be selected. Alternately, you can make a mild cleaner for hardwood floors by mixing one part vinegar with 10 parts warm water.  

How long does it take for you to professionally clean my floors?

 The length of time to clean your floors depends greatly on the size of your home and the area covered by hardwood flooring that needs addressed. Contact a SERVPRO near you for an estimate on the time it will take for hardwood cleaning in your home.  

How long do I need to wait before walking on my floors after you’ve cleaned them? 

You’ll want to wait for the floors to dry before walking on them or moving any furniture back into place. SERVPRO technicians will let you know when it’s safe to walk normally on the floors.  

Curtains and Drapes

How often should curtains be cleaned? 

Curtains or draperies should be cleaned every three to six months. However, if a member of your household has severe allergies, consider cleanings more often.  

Can I clean my draperies myself? 

Depending on the type of draperies or curtains you have, you can clean these yourself. Read the manufacturer’s instructions for fabric care before attempting this on your own. You can use your home washing machine, but ensure that it’s large enough for the job. Some fabrics may require dry cleaning, or other specialty cleaning methods.  

What types of blinds can SERVPRO clean? 

SERVPRO can clean all types of curtains, draperies and blinds. For more information about the specific type of window treatments you own and how we can help with cleaning, contact a SERVPRO near you.  

How often do blinds need cleaned? 

Blinds should be cleaned once a month, including both dusting and washing with soapy water. Vacuuming in between heavier cleanings will help reduce the amount of time needed to complete the more thorough washes.

The SERVPRO Emergency READY Profile Advantage

4/5/2022 (Permalink)

The SERVPRO Emergency READY Profile Advantage

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

The SERVPRO® Ready Plan is a tool for property managers and owners, both residential and commercial. It allows for the creation of an Emergency READY Profile. By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

  • A no cost assessment of your facility.
    This means there is no need to allocate funds, giving you a great value at no cost.
  • A concise Profile Document that contains only the critical information needed in the event of an emergency.
    It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
  • A guide to help you get back into your building following a disaster.
    This can help minimize the amount of time your business is inactive by having an immediate plan of action.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
    You have a provider that is recognized as an industry leader and close by.
  • Identification of the line of command for authorizing work to begin.
    This saves time so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas and priority contact information.
    Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

No one plans on disaster, but you can plan for it.

Disasters and emergencies always strike without warning. Planning ahead speaks trust to your clients and your employees. In the event your business is affected by a disaster, you don't necessarily have to be. By preparing now, you demonstrate excellence in readiness planning by compiling a comprehensive information resource to use in case of a disaster.

Timely response in a crisis can:

  • Minimize business interruption and associated loss revenue.
  • Save thousands of dollars in reduced secondary damage.

Timing is Everything!

By developing a SERVPRO® Emergency READY Profile for your business, you can help minimize the amount of time your business is inactive by having an immediate plan of action.
Knowing what to do, who to call, and what to expect in advance is the key to timely mitigation. Timely mitigation minimizes the affects of water and fire damage allowing your property and business to be restored at an advanced rate with minimal downtime.

Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?”

The SERVPRO® Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO® is a leader in water and fire damage response and can help you quickly get your property back in working order.

SERVPRO's Emergency READY Profile is a vital component of any pre-existing contingency plan. Most full contingency plans are made up of three main parts: incident response disaster recovery, and business continuity. The SERVPRO® ERP addresses incident response and disaster recovery. Think about the potential disasters that could affect your facility.

Call Us Today To Get Started! 208-457-1234

Getting Started with the Emergency READY Program

  • STEP 1: Visit Register for an account using your email address as your username and choose a password.
  • STEP 2: Choose your preferred SERVPRO Franchise Representative to contact in the event your home or business experiences water, fire, mold or other type of damage.
  • STEP 3: Begin creating ERPs for all of your properties.
  • STEP 4: Download the SERVPRO Ready Plan Application on your iPhone, tablet, Android or Blackberry device from the respective App Store.
  • STEP 5: Launch the Ready Plan App and sign in using the same username and password from STEP 1.

At this point, it may take a few minutes for the data to sync. All of your ERP information will appear on your tablet or mobile device. You can now access and manage ERP information from your computer, tablet or Smartphone.

Emergency READY Program Best Practices

Using Tablets: Using a tablet is highly recommended. The tablet allows you to easily input data on-site as you walk through the facility and also take photos as needed.

Non Tablet Users: If not using a tablet, the most efficient way to complete an ERP using the SERVPRO Emergency Ready Program is to input data accessing the website ( using a computer and importing photos using your mobile device. If assisting a client, please follow these simples steps:

  • STEP 1: Make the appointment to walk through the facility in order to capture the needed information for the ERP.
  • STEP 2: Print a Field Form that can be used to write in ERP information (optional).
  • STEP 3: Download the SERVPRO Ready Plan App on your iPhone, Android or Blackberry device from the respective App Store.
  • STEP 4: Launch the Ready Plan App and create a free account.
  • STEP 5: Establish an Emergency Ready Profile on your mobile device by logging on and choosing the Emergency Ready Profile button.
  • STEP 6: As you walk through the facility, capture the property information by writing it on the Field Form.
  • STEP 7: Capture property photos using your mobile device.
  • STEP 8: Once the walk through is complete, log onto using a computer. The property established earlier using your mobile device will appear on the main screen. Select that property and input the information from the Field Form. All photos should already be populated.

Getting Help If Damage Occurs

Once you have an ERP set up, getting help cleaning up and/or restoring your property is just a few clicks away.

  • STEP 1: Access your ERP by launching the App on your mobile device or tablet or visit
  • STEP 2: If you prefer to call SERVPRO simply click on the phone number to contact your preferred SERVPRO Franchise or the National Call Center.
  • STEP 3: If you would like to submit a first notice of loss from within the Ready Plan app, click on the relevant icon on the main screen (fire, water, mold or general cleanup).
  • STEP 4: If an ERP on the damaged property has been established, the needed information will automatically populate, speeding up the submission process. Simply navigate through the 3 screens of needed information, filling in areas including cause of damage, time and date then submit the notice. You will be contacted shortly about the damage to your property.
  • STEP 5: While you wait, feel free to review the damage mitigation tips. Any of the tasks you can perform will help reduce further damage.

Sharing Your ERP

Sharing your ERP with other decision makers can be an important step to ensure that those within your facility have access to critical data in the event of a loss. It also allows for the delegation of an ERP or several ERPs to certain individuals within your company or residence.

Lastly, it is extremely important to email the ERP to your Preferred SERVPRO Franchise. This will ensure they have access to critical property information, and can be prepared to clean up and restore your damaged property upon arrival.

How to share:


  • STEP 1: Visit Under the Emergency Ready Profile tab, simply click on the name of the property you would like to share.
  • STEP 2: Click on the “Property Actions” drop down menu in the upper right corner of the Property Over view section and select “Share.”
  • STEP 3: On the next screen click, “Share This ERP.” Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
  • STEP 4: Enter the email addresses of the individuals with which you would like to share the information. Multiple email addresses should be separated by a comma.
  • STEP 5: Add any notes and click “Share.”


  • STEP 1: Launch the App.
  • STEP 2: Choose “Emergency Ready Profile” from the main screen.
  • STEP 3: Choose the property you would like to share.
  • STEP 4: Choose “Share this ERP.”
  • STEP 5: Enter the email addresses of the individuals with which you would like to share the information.
  • STEP 6: Choose either “Read Only” or “Read/Edit” to define the type of access you would like to give.
  • STEP 7: Choose “Share this ERP.”

General Commercial Cleaning

3/29/2022 (Permalink)

A Leader in Commercial Cleaning

Your commercial property’s appearance is important in giving your potential customers a great first impression. You also want a clean, safe environment for your employees to work. SERVPRO professionals are trained to deep clean your business in a way that a general janitorial service can’t. Our commercial and industrial cleaning services are performed on all surfaces, including your office drapes and blinds, as well as fabric and hardwood. We have more than 50 years of experience in cleanup and restoration and have advanced cleaning technology and products to get the job done. 

Why Choose SERVPRO?


    In the event your commercial property needs emergency cleaning, we’re available 24/7 to respond to your call.
  • Provide 24/7 Emergency Service

    If an emergency has left your business in immediate need of one of our specialty cleaning services, we will respond quickly to help prevent further damage and lessen the cost of repairs.
  • Highly Trained Technicians

    Our professionals specialize in residential water damage restoration, with training focused on restoring salvageable items, accelerating drying time while documenting the entire restoration process.

  • #1 in the Cleanup and Restoration Industry

    We’ve earned the reputation as a trusted leader in the restoration industry and specialize in commercial fire and water damage, specialty cleaning, mold, and so much more.
  • Easier Insurance Claims Process

    SERVPRO will help you navigate the insurance claims process and coordinate the necessary paperwork for a quicker, easier experience.

Commercial Specialty Cleaning

The certified technicians at SERVPRO® are available to help business and commercial property owners handle specialty cleaning projects such as duct cleaning, odor removal, graffiti removal, biohazard cleaning services, and so much more.

Providing Your Business Cleaning Needs

You work hard every day to build your business, so the last thing you need to deal with is a disruption to your daily functions. But accidents-both large and small- can happen at any time. SERVPRO can help during those times with specialty cleaning for your commercial property. 

We have the equipment and experience to get the job done, whether you have a routine need, like air duct and HVAC system cleaning, or face a major emergency, such as biohazard and crime scene cleanup. Or, maybe you’ve had an outbreak of COVID-19 and need a clean reset. Our professionals are skilled and work with the most advanced cleaning products and techniques to clean and restore your commercial property so you can focus on getting back to work with the least amount of downtime possible.

A Higher Standard of Clean

Staying Committed

As we all move forward in the battle against COVID-19, inspiring safety and confidence in our communities remains the number one concern. That’s why at SERVPRO®, we remain dedicated to bringing a higher standard of clean to businesses across the country through Certified: SERVPRO Cleaned.

SERVPRO’s Proactive Approach for Business Owners

These days, your customers have higher expectations of what it means to be in a clean environment. The continuing fight against the pandemic makes it necessary for business and commercial property owners to take a new approach to keeping their spaces clean so that customers will feel safe to gather there. Our Certified: SERVPRO Cleaned program is a new defensive pathogen cleaning program that is a much deeper cleaning than standard janitorial services provide. With more than 50 years of experience in biological and microbial remediation and decontamination, you can trust SERVPRO professionals to bring a higher standard of clean to your business, giving your customers and employees peace of mind. 

The “3 C’S” of Certified: SERVPRO Cleaned

  1. Consult:

    Not all businesses are the same, so we’ll tailor a unique cleaning program based on the individual needs of your business or commercial property.
  2. Clean:

    Based on your agreed-upon plan, our technicians begin the cleaning process using proprietary EPA-approved, hospital-grade cleaning solutions. We adhere to the leading level of cleaning and decontamination standards set by the CDC.
  3. Certify:

    Seeing our Certified: SERVPRO Cleaned shield posted in your front window, along with other supporting materials, gives people in your community the confidence to do business and gather there. It shows them that like us, you are committed to a higher standard of clean.


  • What types of properties can you clean? SERVPRO can professionally clean residential homes, small and large businesses, schools and universities, commercial buildings, factories and plants, government buildings and more. Our Certified: SERVPRO Cleaned defensive cleaning program was developed to specifically address COVID-19. We perform proactive cleaning services to help minimize transmission, as well as cleaning after a possible or confirmed exposure. 
  • What chemical do you use to clean? While we use a variety of disinfectants that are designed to kill harmful bacteria and viruses, SERVPROxide™ is employed most often in COVID-19 situations. SERVPROxide™ is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. It is approved by the CDC for COVID-19 cleaning. 
  • How do you keep your technicians safe?

    Our technicians are professionally fitted for their specific Personal Protective Equipment (PPE), which is worn when conducting COVID-19 cleaning. SERVPRO professionals are trained to safely handle these contaminates according to the CDC and other governmental agency protocols.

If you need Commercial Cleaning Services, call us today at 208-457-1234